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Title: *Help Desk * Location: *Austin**, TX** * Salary Offered: *DOE * This is my direct client opening for *Help Desk - Austin, TX*. This is a *Long- term contract position*. The Hourly rate is DOE. The duties of the Worker will include, but are not limited to, performing the tasks listed below: A. Identifies, researches, and resolves technical problems. B. Documents, tracks, and monitors the problem to ensure a timely resolution. C. Possesses knowledge of commonly used concepts, practices, and procedures within a particular field. D. Ability to answer questions or resolve computer problems for clients in person, via telephone or from remote location. E. Troubleshoots system requirements and solves problems relating to the existing procedures, information systems and /or utility programs via the phone. *Required skills:* Skills/Experience 4+ Years: Customer Support experience providing technical hardware/software support with proven ability to rapidly identify system requirements, diagnose the fix and communicate the resolution to the end user. 4+ Years: Experience with operating systems, software solutions with specific focus on Adobe Acrobat. 4+ Years: Detail oriented with proven problem solving abilities.A cooperative team player with strong customer focus * **Please complete the following skills-matrix and send back with your updated resume.* Full Name: Degree Major: Total IT Experience: Total Help Desk exp: Total Customer Support exp providing technical hardware/software support: Total exp with proven ability to rapidly identify system requirements, diagnose the fix and communicate the resolution to the end user: Total exp with operating systems, software solutions with specific focus on Adobe Acrobat: Total exp in Detail oriented with proven problem solving abilities: Hourly Rate: Whether is it C2C/1099/W2? Day Phone #: Evening Phone #: Cell Phone #: Availability: Current City/State: Have you applied recently for this requirement earlier through any one else? Y/N *Thanks and Regards* *KUMAR* *BeyondTekIT* *Tel: 714-857-2002 - Ext -823* *Fax: 714-364-9705* [EMAIL PROTECTED] <[EMAIL PROTECTED]> *www.beyondtekit.com <http://www..beyondtekit.com/> * --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---