Mumbai: As lifts, escalators in stations stay shut, commute a harrowing task 
for disabled | Cities News,The Indian ExpressMumbai: As lifts, escalators in 
stations stay shut, commute a harrowing task for disabled | Cities News,The 
Indian Express



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Mumbai: As lifts, escalators in stations stay shut, commute a harrowing task 
for disabled
Physically disabled persons have complained that several services have been 
rendered inaccessible to them in order to ensure distancing norms are followed.
Tabassum Barnagarwala

Disabled passengers in Mumbai are finding it hard to travel on suburban trains 
as access to escalators and lifts has remained cut off across all stations on 
western and central lines since March. Officials said the need to make these 
amenities functional has not arisen yet as footfall at railway stations is low 
due to travel restrictions on local trains.

Even as suburban trains are not open for the general public, the railways has 
made an exception for the disabled to access train services. While the move 
announced in October brought relief, the decision to keep escalators and lifts 
non-functional has made the commute tough.

Ruhool Ameen, who uses a wheelchair, travels from Ghatkopar to Chhatrapati 
Shivaji Maharaj station every week. He now needs a helper for moving around 
inside the station premises. His friend Babu Shaikh lifts him from the 
wheelchair onto the stairs, and Ameen drags himself on the staircase a step at 
a time to reach the foot overbridge. He is again put back on the wheelchair 
only to dismount a few minutes later to repeat the entire exercise to go down 
the stairs to the platform.

“It is excruciating exercise. I asked railway officials to start the lift, but 
they said the lifts will remain shut until the general public is allowed to 
travel on local trains,” Ameen said.

The decision to block and barricade certain sections of the railway station, 
including major ones like Dadar, CSMT, Churchgate, Andheri, has prevented the 
visually impaired from using tactile paving that facilitates their movement.

Physically disabled persons have complained that several services have been 
rendered inaccessible to them in order to ensure distancing norms are followed.

Dr Vyankatesh Parlikar, attached with Shatabdi hospital in Kandivali, has 
haemophilia and lower limb mobility issues. He suffers from regular bleeding 
problems. “I use crutches because of weak knees. But in railway stations, I am 
scared to climb stairs. I fear if I slip, or my crutches fall, who will help 
me?” he asks, adding that once when he had to travel to KEM hospital, he was 
forced to use a cab because navigating through the station was not possible.

Central Railway spokesperson Anil Kumar Jain said entry and exit points had to 
be limited when lockdown was announced since trains were accessible only to 
government employees. “Lifts and escalators are shut since their use is 
limited. We will start them once the normal public is allowed to use trains,” 
Jain added.

At present, bank employees and women are allowed to use trains along with 
government employees. Senior citizens are forced to climb stairs to reach the 
platform. Sumit Thakur, chief public relations officer of the Western Railway, 
said, “The WR is deliberating over when lifts and escalators can be reopened.”

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