Its truly grate improvement towards the accessibility. Finally you are able to convince them to remove the captcha.
All the best and keep up the good work From: accessindia@accessindia.org.in <accessindia@accessindia.org.in> On Behalf Of Vikas Shorewala Sent: Monday, April 8, 2024 5:12 PM To: AccessIndia: a list for discussing accessibility and issuesconcerning the disabled. <accessindia@accessindia.org.in> Subject: [AI] Fwd: Non-availability of Accessible CAPTCHA on Net Banking Portal for Persons with Vision Impairment dear harshit and others, now, there is no such capcha showing. see the below mail received from kotak. thanks vikas shorewala ---------- Forwarded message --------- From: Grievanceredressal BankAccount <grievanceredressal.bankacco...@kotak.com <mailto:grievanceredressal.bankacco...@kotak.com> > Date: Mon, 8 Apr 2024 at 11:25 Subject: RE: Non-availability of Accessible CAPTCHA on Net Banking Portal for Persons with Vision Impairment To: shorewa...@gmail.com <mailto:shorewa...@gmail.com> <shorewa...@gmail.com <mailto:shorewa...@gmail.com> > Dear Mr. Shorewala, Greetings from Kotak Mahindra Bank Ltd ! This is with reference to your email dated 4th April, 2024 on your banking relationship held with Kotak Mahindra Bank Ltd. As per current functionality, the said option is not available. I appreciate the time and effort taken by you to give us your valuable feedback. I will forward the same to our concerned team. Alternatively, you may contact our 24 hour Contact Center at 1860 266 2666 (local call rates apply) and our customer care officers will be glad to assist you with detailed information regarding your query. Yours Sincerely, Tejal --------------- Original Message --------------- From: Vikas Shorewala [shorewa...@gmail.com <mailto:shorewa...@gmail.com> ] Sent: 04/04/2024, 7:42 pm To: nodaloffi...@kotak.com <mailto:nodaloffi...@kotak.com> Subject: Non-availability of Accessible CAPTCHA on Net Banking Portal for Persons with Vision Impairment ""The Sender of this email is from non Kotak domain"" Madam/Sir, I am a person with vision impairment holding saving account number 9711907592 at Kotak Mahindra Bank, SV road Malad Branch, Mumbai. I am unable to independently use net banking services through https://netbanking.kotak .com due to presence of image-based CAPTCHA at the login screen. This is because image-based CAPTCHA are not solvable through screen-reader software used by persons with vision impairment to use their computers. In view of this, I request the bank to provide an alternative CAPTCHA on the net banking portal, such as audio CAPTCHA or math CAPTCHA, which is solvable through screen-reading software like jaws(job access with speach) website: www.freedomscientific.com <http://www.freedomscientific.com> or NVDA (non visual desktop access) website www.nvaccess.org <http://www.nvaccess.org> . Awaiting your favourable response. Thanks & Regards Vikas Shorewala Mob: 9322710065 DISCLAIMER: This communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. If you are not the intended recipient, please notify the sender by return email and immediately destroy all copies of this message and any attachments and delete it from your computer system permanently. The recipient acknowledges that Kotak Mahindra Bank Limited may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus. <https://kotakcustserv.my.salesforce.com/servlet/servlet.ImageServer?oid=00D9B0000008aTX&esid=018Nm000007StIX&from=ext> -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in <mailto:accessindia+unsubscr...@accessindia.org.in> . To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAES2Aqtj05TaoJ5vUnPaMzTQN7gEffhqt_CyL%2B%3DPU84jEd8RcQ%40mail.gmail.com <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAES2Aqtj05TaoJ5vUnPaMzTQN7gEffhqt_CyL%2B%3DPU84jEd8RcQ%40mail.gmail.com?utm_medium=email&utm_source=footer> . -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. 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