IBM Support Portal Search

2013-10-29 Thread Sergio O. Fuentes
Is it me, or is anyone else running into this issue: 9 out of 10 times I try and do a search (with or without my IBM ID) on the support portal search page, I get a Search is temporarily unavailable error message. This is really really frustrating and the only way I've found to clear the error is

Mac OSX 10.9 Mavericks in TSM Backup?

2013-10-29 Thread Roger Deschner
We've got Mac users who are showing up with OSX 10.9 Mavericks, and who would like to back these up to TSM. I am seeing in http://www-01.ibm.com/support/docview.wss?uid=swg21053584 that even the TSM V7.1 client will not support OSX 10.9, but only supports 10.8. Does anybody have any experience

Re: Mac OSX 10.9 Mavericks in TSM Backup?

2013-10-29 Thread Lee, Gary
I'm about to find out. Just install tsm client 6.4.1.0 and mavaricks. Got to get the client acceptor running, but then will try some backups and restores. Any help on getting the acceptor running would be appreciated. Cant find much in the manual. Gary Lee Senior System Programmer Ball

Re: FilesNotToBackup Error

2013-10-29 Thread Andrew Raibeck
Hi Andy, If you haven't resolved this one yet (and I've never seen this peculiar case before), I suggest: 1. Configure the client for a SERVICE trace by adding these options to the dsm.opt file: traceflags service tracefile ans1009w.trace 2. Recreate the problem with the scheduler or

Re: IBM Support Portal Search

2013-10-29 Thread Prather, Wanda
Sergio, I'm so glad to hear I'm not the only one who finds this incredibly annoying. It's a bogus message - any time you do a complex search (i.e., more than 2 keywords) the search times out and you get the search temporarily unavailable message. Do a simpler search, it will work. (Not that

Re: IBM Support Portal Search

2013-10-29 Thread Angela Robertson
Hi - I read the thread and will ask for help. I do not work in this area, but I am doing my best to get this issue escalated so it does not persist. Angela Angela Robertson IBM Software Group Durham, NC 27703 aprob...@us.ibm.com