Re: customer match for search not working

2024-08-07 Thread John Joe Smith
My question is, how could the list sizes be so different for Display and Search. I understand some level of variation, but clearly there is either a bug with Customer Match for Search campaigns, or an additional requirement with Customer Match that only applies to Search campaigns that is not d

Customer Match for Search Not Working

2024-08-05 Thread John Joe Smith
Why do my audiences when uploaded to the Customer Match endpoint say that we have 10K users for display and Gmail with 100% match rate, but 0 customers and 0% match rate for Search Ads? Can you look at this upload and see if there's an additional formatting requirement, ID or param that Search

0% Customer Match for Search, High Match Rates for Display and Gmail

2024-08-05 Thread John Joe Smith
Hello, When we upload audience lists, we're seeing a 0% match rate for Search, but a decent match rate for other campaign types like Display and Gmail. Are there additional requirements, IDs or params we need to include in this audience for our users to populate for Search campaigns? See below

API Basic Access Token - No Respones or Information

2024-03-28 Thread John Joe Smith
Hello, I've submitted two applications for Basic Access to the Ads API with no response a month ago and two weeks ago. This is my second thread in this group requesting some help since the first had no responses. Can you please help escalate the case as this is a critical need for our product

Re: not heard anything back when applying for basic access

2024-03-27 Thread Joe Smith
I don't have a case ID, I haven't had any confirmation or anything either time I've filled out the application form. On Friday 22 March 2024 at 13:20:55 UTC Google Ads API Forum Advisor wrote: > Hi, > > Thank you for reaching out to the Google Ads API support team. > > After reviewing your conce

Not heard anything back when applying for basic access

2024-03-22 Thread Joe Smith
Hi, I applied for basic access over a month ago and never had a confirmation email or anything to say that my application was being reviewed. I filled out the form again this week and still haven't had an email just a screen saying your ticket has been raised. Can you chase up what's going on