Re: AdGroupAdService unexpectedly returning null values for Expanded Text Ads

2016-11-30 Thread John Whipple
Attaching the screenshot https://groups.google.com/forum/#!topic/adwords-api/TSoG46sjWawOn Wednesday, November 30, 2016 at 10:15:55 AM UTC-8, John Whipple wrote: > > Our application is facing an new issue where when we try to get the ad > object, we receive object but the ExtendedText

AdGroupAdService unexpectedly returning null values for Expanded Text Ads

2016-11-30 Thread John Whipple
Our application is facing an new issue where when we try to get the ad object, we receive object but the ExtendedTextAd object is coming back with null values inside the ETA fields (headlinePart1, headlinePart2 etc.). Here are some additional details: - We used "AdGroupAdService" to retriev

Re: Issue creating ad with ad customizers via API

2016-11-07 Thread John Whipple
Thanks Joyce, I can confirm that we do use the AdGroupAdService to get and post ads to our client's AdWords accounts. One other piece of context is that when we take ads that we are trying to post through the API and use that same ad text with the ad customizer parameter to create the ad in the

Issue creating ad with ad customizers via API

2016-11-06 Thread John Whipple
Our application is running into an issue when creating ads via the AdWords API where if the ad text contains an ad customizer parameter, the ad gets deleted immediately after getting created. One other potential issue we've observed is that in the change history of the ad group it appears that