Re: CUSTOMER_NOT_FOUND

Hello, If you are unable to reply privately, you can email us at googleadsapi-supp...@google.com. Regards, Anthony Google Ads API Team Anthony Google Ads API Team ref:_00D1U1174p._5004Q26BGi5:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googlea

Re: CUSTOMER_NOT_FOUND

Hi, Thank you for your reply , I am new to Google Adword API also I don't know how to reply author privately. The button Reply to author is disable for me Kindly please guide me how to do this. Thank you On Thursday, October 22, 2020 at 10:42:19 PM UTC+5:30 adsapiforumadvisor wrote: > Hello, >

RE: CUSTOMER_NOT_FOUND

Hello, Can you please reply privately to author the SOAP request and response so I can see what the issue may be? Thanks, Anthony Google Ads API Team Anthony Google Ads API Team ref:_00D1U1174p._5004Q26BGi5:ref -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

CUSTOMER_NOT_FOUND

Hi, I am trying to get all of the customers for the account but I am getting the error AuthenticationError.CUSTOMER_NOT_FOUND.After connect I am able to get a valid access token and refresh token but unable to get customers. Previously this was working fine with same account and I am only gett

RE: CUSTOMER_NOT_FOUND issue

Hi Oksana, Thank you for reaching out to us. I see that you're encountering a Customer not found error. Could you provide me with your request and response logs for where this error occurs so that I may further investigate? You can reply using the "reply privately to author" for your security.

CUSTOMER_NOT_FOUND issue

Hello AdWords API team! We get CUSTOMER_NOT_FOUND error for two days now for one of accounts newly added to our system. The client says that this is valid Adwords account. Looking for the help to understand what this issue could be connected to. Can provide request details in private message

RE: CustomerService getCustomers() throws CUSTOMER_NOT_FOUND

Hi Ivan, The CustomerService.getCustomers() when used without a clientCustomerId should return the accounts which the OAuth2 credentials has direct access to. When used with a clientCustomerId, it should return the details of that specific account only. That being said, could you confirm if the

CustomerService getCustomers() throws CUSTOMER_NOT_FOUND

i/adwords/mcm/v201809\"; xmlns:ns2=\"https://adwords.google.com/api/adwords/cm/v201809\";>\\n [AuthenticationError.CUSTOMER_NOT_FOUND @ ]\\n ApiException\\n http://www.w3.org/2001/XMLSchema-instance\"; xsi:type=\"ns2:AuthenticationError\&q

RE: v201806: CUSTOMER_NOT_FOUND when calling CustomerService.getCustomers without a customer id

Hi Eric, To better investigate the issue, could you confirm if the OAuth2 credentials you used were created using an email address which has access to your AdWords account(s)? Also, could you send to me the said email address

v201806: CUSTOMER_NOT_FOUND when calling CustomerService.getCustomers without a customer id

OUND @ ] ApiException http://www.w3.org/2001/XMLSchema-instance"; xsi:type="ns2:AuthenticationError"> AuthenticationError.CUSTOMER_NOT_FOUND AuthenticationError CUSTOMER_NOT_FOUND

Account settings (CUSTOMER_NOT_FOUND and/or USER_PERMISSION_DENIED)

AdWordsServicesInterface adWordsServices = AdWordsServices.getInstance(); CustomerServiceInterface service = adWordsServices.get(session, CustomerServiceInterface.class); for (Customer customer : service.getCustomers()) { ... } but then I get AuthenticationError CUSTOMER_NOT_FOUND I have used you example

Re: CustomerService CUSTOMER_NOT_FOUND error

esday, March 13, 2018 at 9:53:29 AM UTC-4, Josh Radcliff (AdWords >>>>> API Team) wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> The engineering team is looking into this in more detail, and I hope >>>>>>

Re: CustomerService CUSTOMER_NOT_FOUND error

;>>> The engineering team is looking into this in more detail, and I hope >>>>> to have an update soon. I'll post back here once that happens. >>>>> >>>>> Thanks, >>>>> Josh, AdWords API Team >>>>> >>

Re: CustomerService CUSTOMER_NOT_FOUND error

t back here once that happens. >>>> >>>> Thanks, >>>> Josh, AdWords API Team >>>> >>>> On Monday, March 12, 2018 at 8:17:14 AM UTC-4, Oksana Sulyma wrote: >>>>> >>>>> Hi guys, bumping this thread as mentioned issue

Re: CustomerService CUSTOMER_NOT_FOUND error

s, bumping this thread as mentioned issue still exist. We had >>>> correspondence in private mode, please let me know if there are any ideas >>>> why we might get this error.. Thanks! >>>> >>>> On Friday, January 19, 2018 at 6:46:58 PM UTC+2, Bh

Re: CustomerService CUSTOMER_NOT_FOUND error

12, 2018 at 8:17:14 AM UTC-4, Oksana Sulyma wrote: >>> >>> Hi guys, bumping this thread as mentioned issue still exist. We had >>> correspondence in private mode, please let me know if there are any ideas >>> why we might get this error.. Thanks! >>> &g

Re: CustomerService getCustomers results in CUSTOMER_NOT_FOUND error

Hi, The error AuthenticationError.CUSTOMER_NOT_FOUND means that you are trying to access an account that was just created with ManagedCustomerService before the account is established in the b

CustomerService getCustomers results in CUSTOMER_NOT_FOUND error

Dear, I tried getCustomers of CustomerService to get list of customer ids from user's access_token, but CUSTOMER_NOT_FOUND happened. I read these articles below but there is no case which is similar to the my user's case. https://www.mail-archive.com/adwords-api@googlegroups.com/msg

Re: CustomerService CUSTOMER_NOT_FOUND error

sue still exist. We had >>> correspondence in private mode, please let me know if there are any ideas >>> why we might get this error.. Thanks! >>> >>> On Friday, January 19, 2018 at 6:46:58 PM UTC+2, Bharani Cherukuri >>> (AdWords API Team) wrote: >>

Re: CustomerService CUSTOMER_NOT_FOUND error

g this thread as mentioned issue still exist. We had >> correspondence in private mode, please let me know if there are any ideas >> why we might get this error.. Thanks! >> >> On Friday, January 19, 2018 at 6:46:58 PM UTC+2, Bharani Cherukuri >> (AdWords A

Re: CustomerService CUSTOMER_NOT_FOUND error

issue still exist. We had > correspondence in private mode, please let me know if there are any ideas > why we might get this error.. Thanks! > > On Friday, January 19, 2018 at 6:46:58 PM UTC+2, Bharani Cherukuri > (AdWords API Team) wrote: >> >> Hello Okasana, &

Re: CustomerService CUSTOMER_NOT_FOUND error

kasana, > > The CUSTOMER_NOT_FOUND > <https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND> > error > is received when the ID specified in the request header does not exist. I > see that you're using the Custo

Re: CustomerService CUSTOMER_NOT_FOUND error

Hello Okasana, The CUSTOMER_NOT_FOUND <https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND> error is received when the ID specified in the request header does not exist. I see that you're using the CustomerService.getCustomer

CustomerService CUSTOMER_NOT_FOUND error

Hi Adwords support team, I have two clients for which CustomerService returns CUSTOMER_NOT_FOUND error. For the rest 30 clients same code works OK. Request url is: https://adwords.google.com/api/adwords/mcm/v201710/CustomerService Request xml is: http://schemas.xmlsoap.org/soap/envelope

Re: Adwords API CustomerService CUSTOMER_NOT_FOUND

Hi James, If you want to retrieve information of all client accounts under your MCC account, then I suggest that you use ManagedCustomerService instead. You may refer to this code sample

Adwords API CustomerService CUSTOMER_NOT_FOUND

Hi After a customer goes through the OAuth2 flow and we have a valid accesstoken and refreshtoken, I am trying to use the AdwordsService CustomerService object to get all of the valid Customers for a client but I keep on getting a CUSTOMER_NOT_FOUND error every time I call the getCustomers

Adwords API CustomerService CUSTOMER_NOT_FOUND

getting a CUSTOMER_NOT_FOUND error. I am trying to get all of the valid customers so I did not set the clientCustomerId as mentioned in the docs. https://developers.google.com/adwords/api/docs/reference/v201607/CustomerService Here is my code: CustomerService customerService

Re: Previously working sandbox code now has CUSTOMER_NOT_FOUND

Hi Anash, Its same issue i am facing if User is not MCC User. I am getting Error "[AuthorizationError.NO_ADWORDS_ACCOUNT_FOR_CUSTOMER @ ]" Thanks, chirag On Feb 21, 3:54 pm, "Anash P. Oommen" wrote: > Hi Ovid, > > Try running GetAccountHierarchy code example against the sandbox and see > what ac

Re: Previously working sandbox code now has CUSTOMER_NOT_FOUND

Hi Ovid, Try running GetAccountHierarchy code example against the sandbox and see what accounts the call returns. Cheers, Anash P. Oommen, AdWords API Advisor. -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://adwordsapi.blogspot.com http

Re: Previously working sandbox code now has CUSTOMER_NOT_FOUND

I see that we can now add text ads in the sandbox again, but I'm still getting the CUSTOMER_NOT_FOUND error on code that was previously working. Is there any news on this? Is anyone else working with the sandbox getting this error? With older version of the code base being cut off in less

Re: Help: CUSTOMER_NOT_FOUND error

Hi Sam, You are sending the request to the sandbox, so the production customer id won't work. If you need to make calls to production account, set useSandbox=false. If you want to make calls to the sandbox instead, then you can use http://code.google.com/apis/adwords/docs/developer/AccountServ

Re: Help: CUSTOMER_NOT_FOUND error

Hi Wilrik, Thanks for your advise. And I have tested these two cases, the results are still the same as the situation described in my first email. Now I have been blocked for this error. Who could give me a favor? Thanks a lot! BR. Sam 2011/3/21 Wilrik Mook > Hi Sam, > Try setting the clien

Re: Help: CUSTOMER_NOT_FOUND error

Hi Sam, Try setting the clientCustomerId as a number, not string. Basically, without the dashes "-", so use "2817939788". Besides that, when you want to use a client's email address, you do not set the clientCustomerId field, but the clientEmail field in the header. Hope this helps. Regards,

Help: CUSTOMER_NOT_FOUND error

Hi expert, The error info is: *"faultString: AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'281-793-9788' Service[CampaignService.get]", *andt he request id is "*a8a3691619dd40edff7d23cd50a5a08d*" . My MCC id is 835-358-2480, and now I can normally manage the customer(id is *281-793-9788*)'

Re: Sandbox Authentication Error Customer_Not_Found

Hi Ashley, The sandbox environment doesn't use any of your production credentials. More information about how to connect to the sandbox is available here: http://code.google.com/apis/adwords/docs/sandbox.html Best, - Eric Koleda, AdWords API Team -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

Sandbox Authentication Error Customer_Not_Found

criticisms make is better at what we do in the long term. I have tried to use our production clientCustomerId when making a SOAP call from .Net or using the Java UI but am getting a Customer_Not_Found error apparently this is because the credentials in the sandbox are different. Please can you

Re: CUSTOMER_NOT_FOUND - if i give ID instead of Email.

Very strange, now it is working on sandbox too... I guess you were doing something in background the other day, anyway working now. Best, On Oct 12, 1:03 pm, rayden wrote: > Hello, > > I guess the problem is in sandbox IDs - I can confirm in production it > works without problem. > Can we expec

Re: CUSTOMER_NOT_FOUND - if i give ID instead of Email.

Hello, I guess the problem is in sandbox IDs - I can confirm in production it works without problem. Can we expect fix in this, or better to configure our app diffrently for sandbox? Best, and keep up the good work, On Oct 12, 12:38 pm, AdWords API Advisor wrote: > Hi Rayden, > > Does this work

Re: CUSTOMER_NOT_FOUND - if i give ID instead of Email.

Hi Rayden, Does this work fine against the production account? Cheers, Anash P. Oommen, AdWords API Advisor On Oct 10, 1:39 pm, rayden wrote: > Hello, > > I get an error if I give ID value to SetClientId() PHP function, > instead of email. Im trying in sandbox > the request ID is "aa30a4a29dbc4

CUSTOMER_NOT_FOUND - if i give ID instead of Email.

Hello, I get an error if I give ID value to SetClientId() PHP function, instead of email. Im trying in sandbox the request ID is "aa30a4a29dbc46f8c4df6d1982c74fba". All the data is the same, as when its working with email as ClientId. The ID I submit was taken from AccountService. The error is li

Re: CUSTOMER_NOT_FOUND in Sandbox with Java

Hi Barton, The sandbox environment doesn't use your production account credentials or ids. An introduction to using the sandbox is available here: http://www.youtube.com/watch?v=cqVtUdB975M Best, - Eric Koleda, AdWords API Team On Jun 11, 11:26 am, Barton wrote: > Hi, > > I'm am running the

CUSTOMER_NOT_FOUND in Sandbox with Java

Hi, I'm am running the GetRelatedKeywords example. My ~/ adwords.properties has the customer id which I copied from my Adwords MCC. I have tried both with and without the dashes. I continue to get faultSubcode: faultString: AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'4360535129' Serv