Re: How can I get account status?

Hi Tom, Based on this blog post , ManagedCustomerService.get() should no longer return inactive accounts beginning Mid-May 2018. Can you provide your clientCustomerId and complete SOAP request and respons

Re: How can I get account status?

Hi Luis, We had a number of accounts deactivated by Google over the weekend. I was surprised to find that they continue to be returned by the ManagedCustomerService, although they are not active accounts. I've also found that we've continued to harvest performance reports for those accounts, a

Re: How can I get account status?

Hi Tom, Yes, all accounts that are inactive (whether they have been cancelled, suspended, etc.) will be excluded from ManagedCustomerService. Regards, Luis Adwords API Team On Thursday, October 18, 2018 at 12:33:15 AM UTC+8, tom.wagstaff wrote: > > Thanks Luis, > > That's reassuring. Just to co

Re: How can I get account status?

Thanks Luis, That's reassuring. Just to confirm: is it only accounts inactive in the circumstances described in the blog i.e. no spend for 15 months that would not be returned, or is it the case that ManagedCustomerService will only return active accounts? So any account that's inactive whether

Re: How can I get account status?

Hi Tom, Yes, you are correct. As stated in this blog post , inactive accounts will no longer be returned when you used the ManagedCustomerService.get() method. This being said, you could only retrieved th

Re: How can I get account status?

Thanks Luis, That's a shame. What about the ManagedCustomerService? When I query my accounts through e.g. your account hierarchy script ( https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201809/account_management/get_account_hierarchy.py) it seems that all inactiv

Re: How can I get account status?

Hi Tom, Unfortunately, there is no available service in AdWords API that could retrieve the status of your account. Currently, your account status could only be seen through your Google Ads UI. If you tried to create a request against an inactive account, you would get the CUSTOMER_NOT_ACTIVE e

Re: How can I get account status?

Further to my own question: how does the Keywords Performance Report treat suspended accounts? In my experience it sometimes throws a CUSTOMER_NOT_ACTIVE error - but sometimes accepts the query - and comes back reporting 0 impressions etc. for all campaigns/ad groups/keywords... On Tuesday, 16

How can I get account status?

Hi everyone, I want to get account status from the API i.e. is it active, or has it been suspended, cancelled etc. It seems that CustomerService or ManagedCustomerService only return active accounts - can anyone confirm if that's the case? Cheers, Tom -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=