Hi,
since Saturday it works fine and fast.
How I said probably the problem is AWS side, about routing table and
routing protocol. Myabe they update the table.
But it's my opinion.
Best regards
Carmine
On Monday, March 18, 2019 at 2:10:26 PM UTC+1, googleadsapi-forumadvisor
wrote:
>
> Hi,
>
> I'
Hi,
I'm working on finding the right contact on our side to dig into this
further. I'll reply back as soon as I have an update.
Thanks,
Josh, AdWords API Team
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Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.
Hi Josh,
look, I also invoke other endpoints and it works fine, but the data
downloaded from the others endpoints is about 1MB instead AdWords report is
about 90MB.
Besides that, even some AdWords report are about 1MB and it go slow.
Thank
On Friday, March 15, 2019 at 4:52:55 PM UTC+1, googlea
Hi Carmine,
Are you experiencing slow connections to *all* hosts from that region, or
just Google endpoints?
Thanks,
Josh, AdWords API Team
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Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/ad
Dear all,
Besides that, in the Ireland region, the connection is working but it is
really slow.
Is it the same for you?
Carmine
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Hi,
FWIW, we're seeing the same issue with other Google APIs (such as Sheets),
also only in the AWS Ireland (eu-west-1) region. The root cause seems to be
closely related—we noticed that *.googleapis.com would only resolve to a
single IP address (always 74.125.193.95) from these hosts, whereas
Hi,
AWS has reported us that there are no issues at their side and that they
can't find anything.
We are keeping in touch with both sides.
Best,
On Wednesday, 13 March 2019 21:59:27 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hi Igor,
>
> So far our investigation has not identified a cause fo
Hi Igor,
So far our investigation has not identified a cause for these issues on our
side. Did you get a chance to check with AWS support to see if there were
any problems on their end?
Thanks,
Josh, AdWords API Team
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Also find us on our blog and
Hi,
We did see a small window where this issue again arise but pretty quickly
resolved itself again. We eventually did not move our software, but earlier
tests did show us that moving from Ireland to Frankfurt would help.
For me this is a red flag: issue was visible for both Carmine and us
whe
Hi,
Thanks for the update. We've heard from other users that this has subsided
as well.
Cheers,
Josh, AdWords API Team
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Also find us on our blog and discussion group:
http://googleadsdeveloper.blogspot.com/search/label/adwords_api
https:/
Hi All,
I solved moving to another AWS Region, from Ireland to Virginia.
Thank you
On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote:
>
> Hi Josh,
>
> We see that yesterday ~ 17:00 CET all the timeouts resolved and the system
> is now working as usual. Did you figure out what caus
Hi Josh,
We see that yesterday ~ 17:00 CET all the timeouts resolved and the system
is now working as usual. Did you figure out what caused this temporary
blockage? What has changed?
Minor side note: the issue started at Wednesday ~ 17:00 CET.
Best,
Igor
On Monday, 11 March 2019 22:07:04 UTC+
Hi Igor, Carmine,
I've asked the engineering team to look into this. In the meantime, since
you both seem to be having trouble with AWS, have you reached out to their
support team to see if there are any known issues on their side?
Thanks,
Josh, AdWords API Team
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We have another system running elsewhere which does not have these issues.
The ipaddress of adwords.google.com is 74.125.193.100.
Best,
Igor
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Hi,
*Igor*, I looked into the failed requests in the logs you sent privately to
us, and I do not see those requests actually making it to our servers. I do
see plenty of requests from your developer token that succeeded, however.
*Carmine*, could you do the following?
1. Confirm if you are als
Hi,
me too.
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You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum"
Hi,
We see the errors on both reports and services. I'll send the soap details
by private message.
Thanks,
Igor
On Friday, 8 March 2019 17:02:16 UTC+1, googleadsapi-forumadvisor wrote:
>
> Hello Igor and Carmine,
>
> @Igor: Could you please confirm if you're seeing the errors while using
> th
Hello Igor and Carmine,
@Igor: Could you please confirm if you're seeing the errors while using the
API services or generating the reports? Could you please share the report
definition or the API SOAP logs for us to troubleshoot this further?
@Carmine: Could you please share the Report definiti
Hi Carmine,
*Could you ping adwords.google.com and share this IP address? *We think
this might be the issue at hand.
Are you possibly also connecting from AWS - and seeing these kind of issues?
Best,
On Friday, 8 March 2019 15:27:07 UTC+1, Carmine Pagliaro wrote:
>
> Hi all,
> I have the same p
Hi all,
I have the same problem too.
since 2019/03/06 i get: .*ReportException: Problem sending data to report
download server* and *SocketTimeoutException: Read timed out.*
*Help Please.*
*regards*
*Carmine*
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ht
We have the same issues at our side. Frequent timeout errors. Same API
version.
Could you please escalate this issue?
Best,
Igor
On Tuesday, 12 February 2019 07:15:49 UTC+1, Chaitanya Kulkarni wrote:
>
> Hi Team,
>
> I've been working on the project which uses Adwords APIs to create the
> camp
Hi Chaitanya,
Regret the delay in getting back to you with an update on this. The
Engineering team found the source of the issue and the service is back to
normal. Could you please revert back to us if you're still experiencing any
timeouts, so we can take a closer look?
Thanks,
Bharani, AdWord
Hello Chaitanya,
I'm Dannison's colleague assisting you on his behalf. Thank you for sharing
the additional details requested. Our team is looking into this issue. I
will keep you posted on the updates.
Regards,
Bharani, AdWords API Team
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Also fi
Hi, Chaitanya,
If you are using google-adsapi-php then this might be helpful.
https://github.com/googleads/googleads-php-lib/issues/568
Thanks,
On Tuesday, 12 February 2019 11:45:49 UTC+5:30, Chaitanya Kulkarni wrote:
>
> Hi Team,
>
> I've been working on the project which uses Adwords APIs to
Hi Chaitanya,
Could you provide screenshots and the complete SOAP request and response
logs when you encountered the error so I could further investigate this?
You may provide them using the *reply privately to author* option.
Regards,
Dannison
AdWords API Team
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