Re: Frequent time outs while accessing Adwords APIs

Hi, since Saturday it works fine and fast. How I said probably the problem is AWS side, about routing table and routing protocol. Myabe they update the table. But it's my opinion. Best regards Carmine On Monday, March 18, 2019 at 2:10:26 PM UTC+1, googleadsapi-forumadvisor wrote: > > Hi, > >

RE: Frequent time outs while accessing Adwords APIs

Hi, I'm working on finding the right contact on our side to dig into this further. I'll reply back as soon as I have an update. Thanks, Josh, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group:

Re: Frequent time outs while accessing Adwords APIs

Hi Josh, look, I also invoke other endpoints and it works fine, but the data downloaded from the others endpoints is about 1MB instead AdWords report is about 90MB. Besides that, even some AdWords report are about 1MB and it go slow. Thank On Friday, March 15, 2019 at 4:52:55 PM UTC+1,

RE: Frequent time outs while accessing Adwords APIs

Hi Carmine, Are you experiencing slow connections to *all* hosts from that region, or just Google endpoints? Thanks, Josh, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group:

Re: Frequent time outs while accessing Adwords APIs

Dear all, Besides that, in the Ireland region, the connection is working but it is really slow. Is it the same for you? Carmine -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

Re: Frequent time outs while accessing Adwords APIs

Hi, FWIW, we're seeing the same issue with other Google APIs (such as Sheets), also only in the AWS Ireland (eu-west-1) region. The root cause seems to be closely related—we noticed that *.googleapis.com would only resolve to a single IP address (always 74.125.193.95) from these hosts, whereas

Re: Frequent time outs while accessing Adwords APIs

Hi, AWS has reported us that there are no issues at their side and that they can't find anything. We are keeping in touch with both sides. Best, On Wednesday, 13 March 2019 21:59:27 UTC+1, googleadsapi-forumadvisor wrote: > > Hi Igor, > > So far our investigation has not identified a cause

RE: Frequent time outs while accessing Adwords APIs

Hi Igor, So far our investigation has not identified a cause for these issues on our side. Did you get a chance to check with AWS support to see if there were any problems on their end? Thanks, Josh, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog

Re: Frequent time outs while accessing Adwords APIs

Hi, We did see a small window where this issue again arise but pretty quickly resolved itself again. We eventually did not move our software, but earlier tests did show us that moving from Ireland to Frankfurt would help. For me this is a red flag: issue was visible for both Carmine and us

RE: Frequent time outs while accessing Adwords APIs

Hi, Thanks for the update. We've heard from other users that this has subsided as well. Cheers, Josh, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and discussion group: http://googleadsdeveloper.blogspot.com/search/label/adwords_api

Re: Frequent time outs while accessing Adwords APIs

Hi All, I solved moving to another AWS Region, from Ireland to Virginia. Thank you On Tuesday, March 12, 2019 at 8:52:19 AM UTC+1, Igor Schut wrote: > > Hi Josh, > > We see that yesterday ~ 17:00 CET all the timeouts resolved and the system > is now working as usual. Did you figure out what

Re: Frequent time outs while accessing Adwords APIs

Hi Josh, We see that yesterday ~ 17:00 CET all the timeouts resolved and the system is now working as usual. Did you figure out what caused this temporary blockage? What has changed? Minor side note: the issue started at Wednesday ~ 17:00 CET. Best, Igor On Monday, 11 March 2019 22:07:04

RE: Frequent time outs while accessing Adwords APIs

Hi Igor, Carmine, I've asked the engineering team to look into this. In the meantime, since you both seem to be having trouble with AWS, have you reached out to their support team to see if there are any known issues on their side? Thanks, Josh, AdWords API Team

RE: Frequent time outs while accessing Adwords APIs

We have another system running elsewhere which does not have these issues. The ipaddress of adwords.google.com is 74.125.193.100. Best, Igor -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/

RE: Frequent time outs while accessing Adwords APIs

Hi, *Igor*, I looked into the failed requests in the logs you sent privately to us, and I do not see those requests actually making it to our servers. I do see plenty of requests from your developer token that succeeded, however. *Carmine*, could you do the following? 1. Confirm if you are

Re: Frequent time outs while accessing Adwords APIs

Hi, me too. -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API

Re: Frequent time outs while accessing Adwords APIs

Hi, We see the errors on both reports and services. I'll send the soap details by private message. Thanks, Igor On Friday, 8 March 2019 17:02:16 UTC+1, googleadsapi-forumadvisor wrote: > > Hello Igor and Carmine, > > @Igor: Could you please confirm if you're seeing the errors while using >

RE: Frequent time outs while accessing Adwords APIs

Hello Igor and Carmine, @Igor: Could you please confirm if you're seeing the errors while using the API services or generating the reports? Could you please share the report definition or the API SOAP logs for us to troubleshoot this further? @Carmine: Could you please share the Report

Re: Frequent time outs while accessing Adwords APIs

Hi Carmine, *Could you ping adwords.google.com and share this IP address? *We think this might be the issue at hand. Are you possibly also connecting from AWS - and seeing these kind of issues? Best, On Friday, 8 March 2019 15:27:07 UTC+1, Carmine Pagliaro wrote: > > Hi all, > I have the same

Re: Frequent time outs while accessing Adwords APIs

Hi all, I have the same problem too. since 2019/03/06 i get: .*ReportException: Problem sending data to report download server* and *SocketTimeoutException: Read timed out.* *Help Please.* *regards* *Carmine* -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog:

Re: Frequent time outs while accessing Adwords APIs

We have the same issues at our side. Frequent timeout errors. Same API version. Could you please escalate this issue? Best, Igor On Tuesday, 12 February 2019 07:15:49 UTC+1, Chaitanya Kulkarni wrote: > > Hi Team, > > I've been working on the project which uses Adwords APIs to create the >

RE: Frequent time outs while accessing Adwords APIs

Hi Chaitanya, Regret the delay in getting back to you with an update on this. The Engineering team found the source of the issue and the service is back to normal. Could you please revert back to us if you're still experiencing any timeouts, so we can take a closer look? Thanks, Bharani,

RE: Frequent time outs while accessing Adwords APIs

Hello Chaitanya, I'm Dannison's colleague assisting you on his behalf. Thank you for sharing the additional details requested. Our team is looking into this issue. I will keep you posted on the updates. Regards, Bharani, AdWords API Team =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also

Re: Frequent time outs while accessing Adwords APIs

Hi, Chaitanya, If you are using google-adsapi-php then this might be helpful. https://github.com/googleads/googleads-php-lib/issues/568 Thanks, On Tuesday, 12 February 2019 11:45:49 UTC+5:30, Chaitanya Kulkarni wrote: > > Hi Team, > > I've been working on the project which uses Adwords APIs

RE: Frequent time outs while accessing Adwords APIs

Hi Chaitanya, Could you provide screenshots and the complete SOAP request and response logs when you encountered the error so I could further investigate this? You may provide them using the *reply privately to author* option. Regards, Dannison AdWords API Team