RE: USER_PERMISSION_DENIED error

Hi Anton, Thank you for raising this concern to the Google Ads Forum. To investigate this error, could please provide the complete request and response logs with request ID and request header generated on your end along with the email address used to generate the OAuth2 credentials? If you have

RE: USER_PERMISSION_DENIED' error

Hi Johnny, Thanks for reaching out. This error is usually due to one of the follow: Authenticating as a manager, but not specifying the manager account ID as the login-customer-id in the request header OAuth credentials (client ID, client secret) were created with an email that does not have th

RE: USER_PERMISSION_DENIED error when accessing a customer.

Hello, Could you please confirm whether you are using the Google Ads API and facing the USER_PERMISSION_DENIED error? If yes, could you please confirm whether you are passing the login-customer-id as mentioned in this blog post

RE: USER_PERMISSION_DENIED error despite providing correct login customer id

Hi, Thanks for reaching out to the Google Ads API Forum. To give you an overview about the issue that you encountered encountered, the "USER_PERMISSION_DENIED" which means a user doesn't have permission to access a customer and you’re accessing a client customer using 'login-customer-id’ in th

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello again, I have already checked user and login customer id. I sent request and response logs in private. Thanks On Thursday, June 23, 2022 at 3:26:24 PM UTC+3 adsapi wrote: > Hi, > > Thanks for reaching out to the Google Ads API Forum. > > To give you an overview about the issue that you e

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello, Could you give any update about this topic? Thanks On Thursday, June 23, 2022 at 3:34:56 PM UTC+3 sealytic...@gmail.com wrote: > Hello again, > > I have already checked user and login customer id. > I sent request and response logs in private. > > Thanks > > On Thursday, June 23, 2022 a

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello Camela, Yes *the 3587098959 client account is indeed under the 6096591137 MCC account's hierarchy* because first I am calling list accessible customers endpoint and then I am building hierarchy based on response. At the same time I checked over Ads UI. On Friday, June 24, 2022 at 1:30:34

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hi, Thanks for confirming. The USER_PERMISSION_DENIED error usually indicates that you are authenticating as a user that does not have access to the account (3587098959) specified in your API request. Also, since you specified the "login-customer-id": "6096591137", could you confirm if the use

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello again, 6096591137 has gotten from listaccessiblecustomers endpoint. So there is no chance for a permission error for given credentials. And 3587098959 has again gotten with previously fetched mcc from api response. So it should not have a credential error. Because they are already fetche

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello, No, 6096591137 is gotten from listAccessibleCustomers and then based on this response, hiearachy is built. And 3587098959 is gotten from this hierarchy. I already sent the logs but I am sending it again. Thanks On Friday, June 24, 2022 at 5:15:46 PM UTC+3 adsapi wrote: > Hello, > >

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

I shared with private message, thanks On Monday, June 27, 2022 at 10:33:08 AM UTC+3 adsapi wrote: > Hi, > > Thank you for the clarification. Upon checking this response, I did not > see the send logs as you mentioned. To better check this, could you please > provide us the email address that is

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Hello, any update on this topic? Thanks On Monday, June 27, 2022 at 10:33:08 AM UTC+3 adsapi wrote: > Hi, > > Thank you for the clarification. Upon checking this response, I did not > see the send logs as you mentioned. To better check this, could you please > provide us the email address that

Re: USER_PERMISSION_DENIED error despite providing correct login customer id

Why are you deleting my messages instead of replying? I shared all logs for 5 times. Every support person asking and I am sharing. And you are still answering nothing. And you are deleting my messages? On Monday, June 27, 2022 at 10:33:08 AM UTC+3 adsapi wrote: > Hi, > > Thank you for the cl

RE: user_permission_denied error on production account despite login-customer-id being specified

Hi Luca, Thank you for reaching out to the Google Ads API support team. I hope that all of you are doing well today. I can see that you have encountered the USER_PERMISSION_DENIED error. This error usually indicates that the authorized customer does not have access to the operating customer.