Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-05 Thread Soufiane Ghzal
Hi Dhanya It does, thanks for the support! Le mardi 5 juin 2018 21:58:26 UTC+2, Dhanya Sundararaju (AdWords API Team) a écrit : > > Hi all, > > The issue has been fixed. Could you please retry and let me know if you > still get errors when pulling up active accounts? > > Regards, > Dhanya, AdWo

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-05 Thread 'Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum
Hi all, The issue has been fixed. Could you please retry and let me know if you still get errors when pulling up active accounts? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-05 Thread 'Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum
Hi all, Thanks for the details. We are looking into it and will post on this thread once we have any updates. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-04 Thread Alon Diamant
Hi there We are also getting these errors. It started around 4-5 days ago. None of the ad accounts we have are older than 15 months, most of them are (perhaps) a month old. One example we've seen is a Google account which is an Admin in an AdWords Manager Account, which is valid and works as ex

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-04 Thread 'Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum
Hi MG, Thank you for letting us know. We are looking at this issue and will reply on this thread as soon as we have an update. Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-04 Thread AdWordsApiUser
I just replied privately to you. On Monday, June 4, 2018 at 6:08:40 PM UTC+2, Dhanya Sundararaju (AdWords API Team) wrote: > > Hi MG, > > In order to troubleshoot further, could you please reply back with the > emailid used for API call, the target MCC id and client customer id of an > inactive

Re: Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-04 Thread 'Dhanya Sundararaju (AdWords API Team)' via AdWords API and Google Ads API Forum
Hi MG, In order to troubleshoot further, could you please reply back with the emailid used for API call, the target MCC id and client customer id of an inactive account? Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https:/

Urgent Bug: AuthorizationError.CUSTOMER_NOT_ACTIVE error for whole hierarchy even if 1 account is inactive

2018-06-04 Thread AdWordsApiUser
Hello, When pulling a list of accounts using ManagedCustomerService, the service is returning AuthorizationError.CUSTOMER_NOT_ACTIVE if the hierarchy contains even one inactive account (or that is what our observations is right now). The calls to individual accounts using the same oauth token