Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hey Sreelakshmi, Great! I can confirm this issue is resolved. Very fast response time, thank you! Alon ᐧ Alon Diamant CTO, *Selectom* w: www.selectom.com On Tue, Jun 5, 2018 at 11:46 PM, 'Sreelakshmi Sasidharan (AdWord

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi All, The issue has been resolved. Could you please retry the API requests and let me know if you are still facing issues? Thanks, Sreelakshmi, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

It should not fail, though, if there's a valid, active Manager Account. :) ᐧ Alon Diamant CTO, *Selectom* w: www.selectom.com On Tue, Jun 5, 2018 at 7:13 PM, 'Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API and

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hello All, We are aware of this issue and our team is currently looking into this. I will keep you posted as I get more updates from the Team. Please note that if the account against which the API call is being made is inactive (while specifying the client customer Id in the header), the API c

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi Sreelakshmi, Just a quick heads up that we're also seeing this error for active accounts. One user states they moved some clients around in MCCs and now for any requests made for the account `CUSTOMER_NOT_ACTIVE` is being returned. I can of course provide more info privately if needed. Than

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi there, The case is the following: User u...@gmail.com has admin access to two customer accounts: Manager Account M Client Account C, which is in "setup mode" It also happens to be that Manager Account M manages a Client Account X. Both M and X are completely valid, and work fine via UI, no w

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi Alon, To clarify, are you saying that a user who has access to an active manager account, which also happens to manage a client account that is currently in "Setup in progress" status is getting CUSTOMER_NOT_ACTIVE (while performing CustomerService.getCustomers()

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi there Sreelakshmi, We are also getting these errors. It started around 4-5 days ago. None of these ad accounts are older than 15 months, most of them are (perhaps) a month old. One example we've seen is a Google account which is an Admin in an AdWords Manager Account, which is valid and work

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Yeah that may be it - we stumbled on this when we kept looking: https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html And I bet that is the issue. We updated our code so it will report the account with the problem so that our users can check and remove that acco

Re: Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Hi Jessica, Could you please confirm if the AdWords account against which you are making the API calls has reached 15 months without any spend? If so, as per our announcement earlier, such accounts will be cancelled and the API requests against those accounts will fail. Please check this blog

Users suddenly getting errors for [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’]

Our connector that uses the AdWords API has users suddenly seeing errors like this when trying to authenticate or use the connector: [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:‘’] OAuth account fetch error: x resp: [AuthorizationError.CUSTOMER_NOT_ACTIVE @ ; trigger:''] (Supermetric