t; Some people actually LIKE Facebook?
>
>
>
> *From:* AF *On Behalf
> Of *Mike Hammett
> *Sent:* Thursday, April 15, 2021 7:47 AM
> *To:* AnimalFarm Microwave Users Group
> *Subject:* Re: [AFMUG] Notifying customers
>
>
>
> We get it, you don't like Facebook.
I have 3-5a.m. set up as our maintenance window. All customers are told
when we do an install that we do updates at that time of day and to
expect outages at that time of day. Since firmware updates aren't that
often, this type of outage would be rare but we still get that one
customer who is
Welcome to the Internet.
-
Mike Hammett
Intelligent Computing Solutions
Midwest Internet Exchange
The Brothers WISP
- Original Message -
From: "Jan-GAMs"
To: af@af.afmug.com
Sent: Thursday, April 15, 2021 11:23:10 AM
Subject: Re: [AFMUG] Notifying custome
:47 AM
*To:* AnimalFarm Microwave Users Group
*Subject:* Re: [AFMUG] Notifying customers
We get it, you don't like Facebook. Many do.
-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL><https://plus.google.com/+Intel
Some people actually LIKE Facebook?
From: AF On Behalf Of Mike Hammett
Sent: Thursday, April 15, 2021 7:47 AM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] Notifying customers
We get it, you don't like Facebook. Many do.
-
Mike Hammett
Intelligent Computing Solutions
uot;
*To: *"AnimalFarm Microwave Users Group"
*Sent: *Thursday, April 15, 2021 10:04:55 AM
*Subject: *Re: [AFMUG] Notifying customers
the overnight maintenance windows are starting to suck. I didnt know id
get old this fast where staying up past 2 am sober means im asleep til
at least 10
Thursday, April 15, 2021 10:04:55 AM
Subject: Re: [AFMUG] Notifying customers
the overnight maintenance windows are starting to suck. I didnt know id get old
this fast where staying up past 2 am sober means im asleep til at least 10 am.
ive moved a lot of that to saturday mornings instead of
the overnight maintenance windows are starting to suck. I didnt know id get
old this fast where staying up past 2 am sober means im asleep til at least
10 am. ive moved a lot of that to saturday mornings instead of overnight
where feasible. We rarely send out a long term prior notification unless w
Why not? Planned or Unplanned, outages happen. Communication and
transparency are important.
For people who care, seeing your planned outage notices will give them
confidence that you're maintaining your network. Unplanned outages are
embarrassing, but they do happen, so tell people what happened a
d receive email/twitter updates easily during an
> outage. While their phones are set to use wifi, when it isn’t there they
> continue on cellular.
>
>
>
> Regards,
>
>
>
> David Coudron
>
>
>
> *From:* AF *On Behalf
> Of *Jan-GAMs
> *Sent:* Wednesday,
Sent: Wednesday, April 14, 2021 9:23:55 PM
Subject: Re: [AFMUG] Notifying customers
I wouldn't use FB if it was the last available option on the planet, but I
really like the PBX idea. It's professional, courteous, and affords immediate
response.
On 4/14/21 5:58 PM, Jesse DuPont
Planned maintenance:
Commercial Dedicated - We send out a notice about 1 week ahead of time,
then at the start and completion of the event.
Residential - If it's going to be more than 5 minutes we post to
Facebook a day before and put a notice up on our phone system. If it's
going to be le
on cellular.
Regards,
David Coudron
*From:*AF
<mailto:af-boun...@af.afmug.com> *On Behalf Of *Jan-GAMs
*Sent:* Wednesday, April 14, 2021 5:30 PM
*To:* af@af.afmug.com <mailto:af@af.afmug.com>
*Subject:* Re: [AFMUG] Notifying customers
let's s
tomers in their 20s and 30s hardly
> ever touch a computer and receive email/twitter updates easily during an
> outage. While their phones are set to use wifi, when it isn’t there they
> continue on cellular.
>
>
>
> Regards,
>
>
>
> David Coudron
>
>
>
>
n outage. While their
phones are set to use wifi, when it isn’t there they continue on
cellular.
Regards,
David Coudron
*From:*AF *On Behalf Of *Jan-GAMs
*Sent:* Wednesday, April 14, 2021 5:30 PM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] Notifying customers
let's see, your customer i
On Behalf Of Jan-GAMs
Sent: Wednesday, April 14, 2021 5:30 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] Notifying customers
let's see, you
esday, April 14, 2021 5:30 PM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] Notifying customers
let's see, your customer is in an outage and your method of reaching
out to them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We
I would bet less than 3 percent of our customers dont have data on their
phones.
On Wed, Apr 14, 2021, 5:31 PM Jan-GAMs wrote:
> let's see, your customer is in an outage and your method of reaching out
> to them is via FB, email or twitter? what's wrong with this picture?
> On 4/12/21 9:24 PM,
that is a good idea, I'm passing this upstairs
On 4/14/21 3:37 PM, Nate Burke wrote:
How many customers would be affected at once?
I have an announcement on our PBX that plays for every inbound support
call that normally says 'no known outages' I update that if there is
an outage. Since doi
How many customers would be affected at once?
I have an announcement on our PBX that plays for every inbound support
call that normally says 'no known outages' I update that if there is an
outage. Since doing that, It seems that 80% of the customer who would
call because their router needs a
Sent: Wednesday, April 14, 2021 5:30 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] Notifying customers
let's see, your customer is in an outage and your method of reaching out to
them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote
let's see, your customer is in an outage and your method of reaching out
to them is via FB, email or twitter? what's wrong with this picture?
On 4/12/21 9:24 PM, Jesse DuPont wrote:
We use a Facebook group and avoid posting anything except outages
(planned or otherwise) so they stick on it.
W
Now that Google Chat has External Rooms that lets any emails address Join
the room for Free
I wonder if a Google Chat outage room would work
That way if you get any hate replies your good clients will hopefully step
in and defend you
On Tue, Apr 13, 2021 at 12:25 PM Jesse DuPont
wrote:
> We us
We use a Facebook group and avoid posting anything except outages
(planned or otherwise) so they stick on it.
We will also do emails if we have a whole tower own for a planned
outage.
We have an alerts group on facebook customers can opt into, we ha e Twilio
half set up for powercode to message through, but it seems clunky,
otherwise we just update server plus to handle inbound calls.
On Mon, Apr 12, 2021, 9:31 PM Chuck McCown via AF wrote:
> Wow, Twitter? I am not a Twitter
I like my curmudgeony old email. Twitter, Facebook, TikTok, and all the
rest I have no interest in.
On 4/12/2021 10:30 PM, Chuck McCown via AF wrote:
Wow, Twitter? I am not a Twitter user. I wonder if my customers are?
Sent from my iPhone
On Apr 12, 2021, at 7:48 PM, Andrew Haninger wro
Wow, Twitter? I am not a Twitter user. I wonder if my customers are?
Sent from my iPhone
> On Apr 12, 2021, at 7:48 PM, Andrew Haninger wrote:
>
>
> Email and Twitter.
>
>> On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF wrote:
>> What is the best way to notify customers of planned mainte
Email and Twitter.
On Mon, Apr 12, 2021, 21:40 Chuck McCown via AF wrote:
> What is the best way to notify customers of planned maintenance outages?
> Robocalls, text, email?
>
> Sent from my iPhone
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
hless. The spammers have
ruined phone calling forever. At least that is our experience.
Regards,
David Coudron
-Original Message-
From: AF On Behalf Of Chuck McCown via AF
Sent: Monday, April 12, 2021 8:39 PM
To: af@af.afmug.com
Cc: Chuck McCown
Subject: [AFMUG] Notifying customers
What is the best way to notify customers of planned maintenance outages?
Robocalls, text, email?
Sent from my iPhone
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
30 matches
Mail list logo
