I think it would be a great idea to have a date input option for suspending holds. Often patrons forget to unsuspend the hold manually.
Maryellen Kanarr Library Director Emmaus Public Library EIO serving Emmaus, Macungie, & Upper Milford 11 E Main Street Emmaus, PA 18049 610-965-9284 www.emmauspl.org<http://www.emmauspl.org/> Library Hours Mon-Thurs 10am-8pm & Fri-Sat 10am-5pm [1556733334710] ________________________________ From: Evergreen-general <evergreen-general-boun...@list.evergreen-ils.org> on behalf of Morgan, Michele via Evergreen-general <evergreen-general@list.evergreen-ils.org> Sent: Tuesday, August 29, 2023 10:50 AM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org> Cc: Morgan, Michele <mmor...@noblenet.org> Subject: Re: [Evergreen-general] Pick Up Later CAUTION: This email originated outside of CLIU, and we ask you to proceed with caution if you do not recognize the sender. Do not click links or open attachments unless you trust the source. Thank you. Hi Elizabeth, It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue. Suspending a hold is currently disallowed once the item has been captured. Maybe it would be useful instead, to allow captured holds to be suspended, and have that action also perform a retarget to free up the captured item for the next hold. Essentially, the steps that the staff user would need to do manually to move the hold along to the next person and suspend it for the current patron would be wrapped into the process of suspending the captured hold. That sounds worth a wishlist bug to me. Michele -- Michele M. Morgan, Systems Support Specialist North of Boston Library Exchange, Danvers Massachusetts mmor...@noblenet.org<mailto:mmor...@noblenet.org> On Tue, Aug 29, 2023 at 9:39 AM Elizabeth Davis via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi Similar to the “Deliver Later” in Overdrive’s Libby, staff were wondering how they can easily suspend a hold when it’s in the ready for pick up status. They had a few patrons over the summer who were unable to pick up items like museum passes because they were leaving for vacation in the next day or two. My two suggestions were either use find another target and then suspend it via edit hold dates or the more complicated cancel the hold, replace it, send the patron to the top of queue and suspend it. Does anyone else have a different workflow? Is there any interest in a wishlist bug for a pickup later option? Thanks, [cid:18a41b1a7985b16b21]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | elizabeth.da...@sparkpa.org<mailto:katherine.dann...@sparkpa.org> support.sparkpa.org<https://support.sparkpa.org/> | supp...@sparkpa.org<mailto:supp...@sparkpa.org> _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general EOE Statement: The Carbon Lehigh Intermediate Unit is an equal opportunity employer and does not discriminate on the basis of race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, marital status, genetic information, pregnancy or handicap/disability in activities, programs or employment practices. For information regarding civil rights or grievance procedures, contact the Director of Special Programs and Services, Compliance Officer for Educational Programs and Services, or the Director of Human Resources, Compliance Officer for Employment Practices, at the Carbon Lehigh Intermediate Unit, 4210 Independence Drive, Schnecksville PA, 18078-2580, 800-223-4821. Confidentiality Statement: The documents accompanying this electronic transmission contain information that is confidential and/or legally privileged. The information is intended only for the use of the individual or entity named on this e-mail. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mail information is strictly prohibited. If you have received this in error, please notify us by telephone immediately. Thank you.
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