[Evergreen-general] SMS Messages Not Being Received

[Szwagiel, Will via Evergreen-general]

Good afternoon,

We have recently been receiving a number of reports from different libraries 
that patrons are not receiving SMS notifications, particularly those for holds. 
 Evergreen is sending the messages like it is supposed to, so we are thinking 
that some carriers may be flagging the messages as spam.  Based on the reports 
we have received, it appears to be most common with AT

For anyone else who might have experienced this in the past, did you have any 
direct interactions with the carrier/s, and if so, what were the steps that 
needed to be taken to prevent this from happening in the future?

Thank you.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.





Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] [External] Paperback vs. Hardcover Records

[Szwagiel, Will via Evergreen-general]

Good afternoon Joan,

Like you, our bibliographic records can contain both paperback and hardcover 
versions of a book.  We actually encourage this, as well, as part of our 
cataloging best practices to try and cut down on duplicate records and to make 
sure that as many items as possible are available for patrons on a single 
record.  There will be instances, however, where we suggest using a separate 
record, but that is usually based on the content of the book, not whether it is 
paperback or hardcover.

The majority of our member libraries are fine with this, but we do occasionally 
receive requests to separate paperbacks and hardcovers, because some libraries 
have patrons who only want one or the other.  One recommendation we have made 
is for libraries to use call numbers and/or shelving locations to identify if a 
specific item is paperback.  For example, one member library puts "Apb" for 
"Adult Paperback" at the beginning of the call numbers for mass market 
paperback books.

This may not help patrons as much when placing holds, because they cannot place 
item level holds, but it allows staff to easily identify a paperback version so 
they can place an item hold for the patron.  Staff would just have to encourage 
patrons to come to them to place the hold, so the staff can place the item 
level hold for the patron.

It is admittedly not a perfect solution, but because we have combined 
paperbacks and hardcovers on single records for so long, trying to split them 
up now would simply be unfeasible.  And even if we began instructing catalogers 
to use separate records moving forward, that would still leave countless 
existing records in the catalog with both paperbacks and hardcovers on them.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.




From: Evergreen-general  on 
behalf of Joan Kranich via Evergreen-general 

Sent: Wednesday, March 20, 2024 12:43 PM
To: Evergreen Discussion Group 
Cc: Joan Kranich 
Subject: [External] [Evergreen-general] Paperback vs. Hardcover Records

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Hi,

In C/W MARS a bibliographic record may contain items for paperback and for 
hardcover.  We have had some recommendations to separate paperback items from 
hardcover items.

This is a change on the cataloging side but also with how holds would be filled.

Do any of you use separate bibliographic records for paperback vs. hardcover or 
do you have another workflow to make it easy for staff and patrons to place 
holds to be filled by one format vs. the other?

Thank you.

Joan

--

[https://lh7-us.googleusercontent.com/ZQr4WGP3h4koRDsog_XgO4yyjl3zMIYNeK4G5qYIsR56oBs3WwQ2MiQI0sbmeVm6MF-WHyxuibj-CSWnvm4LjbvvnVUEWXurZq8GzoSabV-J1RHScmgeZ6QPw2dC3IIpCswbXFg2XxwuYaSvXwvnzWw]

Joan Kranich (she/her/hers)
Library Applications Manager, C/W MARS, Inc.



[icon] jkran...@cwmars.org | [icon] 
www.cwmars.org

[icon] 508-755-3323 x 1



Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

[Evergreen-general] Using Z39.50 to Import Authority Records

[Szwagiel, Will via Evergreen-general]

Good morning,

A member of our Cataloging Committee was inquiring about the possibility of 
using Z39.50 to import authority records in Evergreen.  It appears that the 
Library of Congress provides Z39.50 access to authority records, according to 
this FAQ:

https://authorities.loc.gov/help/auth-faq.htm#3


"5) Does the Library of Congress provide Z39.50 access to authority records?

Yes. Z39.50 access to authority records is available (database updated weekly). 
Information on configuring Z39.50 access to the Name Authority File and the 
Subject Authority File is available from the LC Z39.50 Server Configuration 
Guidelines."

That link takes you to the configuration guidelines here:


https://www.loc.gov/z3950/lcserver.html


However, while we know that we can add Z39.50 servers to Evergreen for 
bibliographic records, we are not sure about authority records.  Is this 
something that is possible in Evergreen?  And if so, have any of you done it 
(or are doing it)?  How has it worked out for you?


Another librarian mentioned that this impacts the access points for everything 
in the catalog.  Has this proven to be an issue for you in any way?


Thank you in advance for sharing any insight you might have.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.





Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

[Evergreen-general] Indexing =400 Authority MARC Fields in Author and Subject Searches

[Szwagiel, Will via Evergreen-general]

Good morning,

We have been discussing ways to try and make authority records more useful in 
Evergreen for staff and patrons when searching the catalog.  As it currently 
stands, if you select Author as the Catalog Field in a search and search for a 
version of an author's name that appears in a =400 field in the authority 
record, you will not receive any results.  However, if you search for that same 
version of the author's name with Keyword selected as the Catalog Field, you 
will receive results.

One potential solution that has been suggested is to index the =400 fields in 
the Author search.

This led to a broader discussion regarding a project we are currently 
undertaking to introduce less problematic or offensive local subject headings 
into our MARC records.  Basically we are planning to put together a list of 
terms that we feel are outdated or problematic and then come up with a separate 
list of terms with which to replace them.  Instead of simply adding our local 
subject headings to the records and leaving the problematic ones present as is, 
we intend to replace the problematic ones with the new terms.

This returned to the discussion of how best to handle authority records.  The 
thinking is that we would add these new terms to the existing authority records 
(presumably in =400 fields) and potentially index these fields in the Subject 
search, as well, similar to how we discussed potentially doing this with the 
Author search.

Has anyone else done anything like this before?  If so, how has it worked out 
for you?  If you have not had much luck with it, what would you recommend as an 
alternative?

Thank you in advance for any insight you may be able to provide.


William C. Szwagiel

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov | 919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.





Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] [External] Re: Claims Returned Item Status?

[Szwagiel, Will via Evergreen-general]

Thank you!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of John Amundson via Evergreen-general
Sent: Friday, January 26, 2024 2:33 PM
To: Evergreen Discussion Group 
Cc: John Amundson 
Subject: [External] Re: [Evergreen-general] Claims Returned Item Status?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Hi, William:

CW MARS using a status for this that we call "Claimed Returned".

Some more answers below:

Claims Returned item status:
1.Does the circulation remain open (still checked out to the patron)
Yes and No. As far as the patron is concerned, it's returned, but it does stay 
open in the database, and is still accessible from the patron's record in the 
staff client.

2.If the circ remains open, where can staff find that information?
1.Right now, it appears in Items Out > Other/Special Circulations
This is also where it appears for us.

3.If staff can see that information, can it be set up so that patrons can’t 
see it? If patrons can see it, they will be alarmed that they still see this 
checkout, even though it is technically been forgiven.
Our patrons can't see their currently claimed returned material. Only staff 
can. This may be the default behavior.

4.Staff will need to be able to retrieve that information because we give 
each patron one claim returned. There are often repeat offenders with this.
In addition to the transaction still being accessible on the patron's record, 
staff can also run reports directly on the "Claimed Returned" status.

Hope this is helpful!

John

[Image removed by sender.]

John Amundson (he/him/his)
Library Applications Supervisor, C/W MARS, Inc.



[Image removed by sender. 
icon]jamund...@cwmars.org | [Image removed by 
sender. icon] www.cwmars.org

[Image removed by sender. icon]508-755-3323 x1


On Fri, Jan 26, 2024 at 2:26 PM Diane Disbro via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
We don't use Claims Returned/Claims Never Checked Out. Patrons see those items 
in their online account and call to say, "I told you I returned that."

After the patron and library have made a thorough search, we will forgive a 
Claim one time. We mark the item Lost (if it hasn't already gone to bills) then 
use the payment type Forgive so that we have a record of what happened. The 
item is now in Lost status so it isn't holdable and will be deleted according 
to our timeline. If the patron makes another Claim, we gently explain that we 
have already forgiven one Claim and can't forgive another. The patron needs to 
pay the bill.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.or



On Fri, Jan 26, 2024 at 1:15 PM Daniel Guarracino via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
Hi William,

We are in the process of potentially changing our approach to these items. 
Currently, our items marked as Claims Returned have their status set to 
Missing. We've done so for at least ten years.

We've received some feedback recently from some of our libraries that this can 
cause confusion because these items are sort of a "special" kind of Missing. 
Some of our libraries delete items marked Missing after a year or two but have 
found that deleting these items (marked Missing because they had been marked 
Claims Returned) causes some problems. For example, the circulation remains on 
the patron's Other/Special Circulations tab even after the item is deleted.

So, we've tested out using a new status for these items instead and are in the 
process of discussing the change with our member library directors. My 
understanding from testing a new status is that the status doesn't change the 
behavior of the circulation at all; the circ will still remain open and will 
still display on the Other/Special Circulations tab.

Dan

--
Daniel Guarracino
Automation Services Librarian
OWWL Library System
2557 State Route 21
Canandaigua, NY 14424
585.394.8260 x1104


From: "Evergreen-general" 
mailto:evergreen-general@list.evergreen-ils.org>>
To: "Evergreen-general" 

Re: [Evergreen-general] [External] Re: Claims Returned Item Status?

[Szwagiel, Will via Evergreen-general]

Thank you!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of Diane Disbro via Evergreen-general
Sent: Friday, January 26, 2024 2:26 PM
To: Evergreen Discussion Group 
Cc: Diane Disbro 
Subject: [External] Re: [Evergreen-general] Claims Returned Item Status?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

We don't use Claims Returned/Claims Never Checked Out. Patrons see those items 
in their online account and call to say, "I told you I returned that."

After the patron and library have made a thorough search, we will forgive a 
Claim one time. We mark the item Lost (if it hasn't already gone to bills) then 
use the payment type Forgive so that we have a record of what happened. The 
item is now in Lost status so it isn't holdable and will be deleted according 
to our timeline. If the patron makes another Claim, we gently explain that we 
have already forgiven one Claim and can't forgive another. The patron needs to 
pay the bill.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.or



On Fri, Jan 26, 2024 at 1:15 PM Daniel Guarracino via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
Hi William,

We are in the process of potentially changing our approach to these items. 
Currently, our items marked as Claims Returned have their status set to 
Missing. We've done so for at least ten years.

We've received some feedback recently from some of our libraries that this can 
cause confusion because these items are sort of a "special" kind of Missing. 
Some of our libraries delete items marked Missing after a year or two but have 
found that deleting these items (marked Missing because they had been marked 
Claims Returned) causes some problems. For example, the circulation remains on 
the patron's Other/Special Circulations tab even after the item is deleted.

So, we've tested out using a new status for these items instead and are in the 
process of discussing the change with our member library directors. My 
understanding from testing a new status is that the status doesn't change the 
behavior of the circulation at all; the circ will still remain open and will 
still display on the Other/Special Circulations tab.

Dan

--
Daniel Guarracino
Automation Services Librarian
OWWL Library System
2557 State Route 21
Canandaigua, NY 14424
585.394.8260 x1104


From: "Evergreen-general" 
mailto:evergreen-general@list.evergreen-ils.org>>
To: "Evergreen-general" 
mailto:evergreen-general@list.evergreen-ils.org>>
Cc: "Szwagiel, Will" 
mailto:william.szwag...@dncr.nc.gov>>
Sent: Friday, January 26, 2024 1:35:17 PM
Subject: [Evergreen-general] Claims Returned Item Status?

Good afternoon,

Currently NC Cardinal does not have a value set up at the consortium level for 
the Claim Return Copy Status, so a claims returned item remains in the Checked 
Out item status.  As a result, patrons are still able to view the item in the 
catalog and place holds on it.  We are looking at potentially transitioning 
this item status to Missing or otherwise creating an entirely new, separate 
item status.

I wanted to see how other libraries might have handled a similar situation.  Do 
you set a specific value for Claim Return?

Or if you created a completely separate item status, one library staff member 
posed these questions:

Claims Returned item status:
1.Does the circulation remain open (still checked out to the patron)
2.If the circ remains open, where can staff find that information?
1.Right now, it appears in Items Out > Other/Special Circulations
3.If staff can see that information, can it be set up so that patrons can’t 
see it? If patrons can see it, they will be alarmed that they still see this 
checkout, even though it is technically been forgiven.
4.Staff will need to be able to retrieve that information because we give 
each patron one claim returned. There are often repeat offenders with this.

We see Missing status as items that have been stolen or misplaced. We leave 
items in Missing status for one year and then we delete them from the catalog. 
Using Missing status for claims returned will eliminate any paper trail for 
claims returned items.

Any 

Re: [Evergreen-general] [External] Re: Claims Returned Item Status?

[Szwagiel, Will via Evergreen-general]

Thank you for this information!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of Daniel Guarracino via Evergreen-general
Sent: Friday, January 26, 2024 2:15 PM
To: Evergreen-general 
Cc: Daniel Guarracino 
Subject: [External] Re: [Evergreen-general] Claims Returned Item Status?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Hi William,

We are in the process of potentially changing our approach to these items. 
Currently, our items marked as Claims Returned have their status set to 
Missing. We've done so for at least ten years.

We've received some feedback recently from some of our libraries that this can 
cause confusion because these items are sort of a "special" kind of Missing. 
Some of our libraries delete items marked Missing after a year or two but have 
found that deleting these items (marked Missing because they had been marked 
Claims Returned) causes some problems. For example, the circulation remains on 
the patron's Other/Special Circulations tab even after the item is deleted.

So, we've tested out using a new status for these items instead and are in the 
process of discussing the change with our member library directors. My 
understanding from testing a new status is that the status doesn't change the 
behavior of the circulation at all; the circ will still remain open and will 
still display on the Other/Special Circulations tab.

Dan

--
Daniel Guarracino
Automation Services Librarian
OWWL Library System
2557 State Route 21
Canandaigua, NY 14424
585.394.8260 x1104


From: "Evergreen-general" 
mailto:evergreen-general@list.evergreen-ils.org>>
To: "Evergreen-general" 
mailto:evergreen-general@list.evergreen-ils.org>>
Cc: "Szwagiel, Will" 
mailto:william.szwag...@dncr.nc.gov>>
Sent: Friday, January 26, 2024 1:35:17 PM
Subject: [Evergreen-general] Claims Returned Item Status?

Good afternoon,

Currently NC Cardinal does not have a value set up at the consortium level for 
the Claim Return Copy Status, so a claims returned item remains in the Checked 
Out item status.  As a result, patrons are still able to view the item in the 
catalog and place holds on it.  We are looking at potentially transitioning 
this item status to Missing or otherwise creating an entirely new, separate 
item status.

I wanted to see how other libraries might have handled a similar situation.  Do 
you set a specific value for Claim Return?

Or if you created a completely separate item status, one library staff member 
posed these questions:

Claims Returned item status:
1.Does the circulation remain open (still checked out to the patron)
2.If the circ remains open, where can staff find that information?
1.Right now, it appears in Items Out > Other/Special Circulations
3.If staff can see that information, can it be set up so that patrons can’t 
see it? If patrons can see it, they will be alarmed that they still see this 
checkout, even though it is technically been forgiven.
4.Staff will need to be able to retrieve that information because we give 
each patron one claim returned. There are often repeat offenders with this.

We see Missing status as items that have been stolen or misplaced. We leave 
items in Missing status for one year and then we delete them from the catalog. 
Using Missing status for claims returned will eliminate any paper trail for 
claims returned items.

Any ideas or suggestions would be greatly appreciated.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.




Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

___
Evergreen-general mailing list

[Evergreen-general] Claims Returned Item Status?

[Szwagiel, Will via Evergreen-general]

Good afternoon,

Currently NC Cardinal does not have a value set up at the consortium level for 
the Claim Return Copy Status, so a claims returned item remains in the Checked 
Out item status.  As a result, patrons are still able to view the item in the 
catalog and place holds on it.  We are looking at potentially transitioning 
this item status to Missing or otherwise creating an entirely new, separate 
item status.

I wanted to see how other libraries might have handled a similar situation.  Do 
you set a specific value for Claim Return?

Or if you created a completely separate item status, one library staff member 
posed these questions:

Claims Returned item status:
1.Does the circulation remain open (still checked out to the patron)
2.If the circ remains open, where can staff find that information?
1.Right now, it appears in Items Out > Other/Special Circulations
3.If staff can see that information, can it be set up so that patrons can't 
see it? If patrons can see it, they will be alarmed that they still see this 
checkout, even though it is technically been forgiven.
4.Staff will need to be able to retrieve that information because we give 
each patron one claim returned. There are often repeat offenders with this.

We see Missing status as items that have been stolen or misplaced. We leave 
items in Missing status for one year and then we delete them from the catalog. 
Using Missing status for claims returned will eliminate any paper trail for 
claims returned items.

Any ideas or suggestions would be greatly appreciated.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.




Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.
___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] [External] Re: Issues with Evergreen wiki site?

[Szwagiel, Will via Evergreen-general]

Thank you!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Blake Graham-Henderson 
Sent: Thursday, October 26, 2023 11:56 AM
To: Szwagiel, Will ; Evergreen Discussion Group 
; O'Connor, Samantha 

Subject: Re: [Evergreen-general] [External] Re: Issues with Evergreen wiki site?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Will,

Good catch. I've updated the link from your first screenshot, but I don't have 
permissions to edit the second one (the one in the nav menu) - I've asked in 
IRC.



-Blake-

Conducting Magic

Will consume any data format

MOBIUS



On 10/26/2023 10:47 AM, Szwagiel, Will wrote:
The links on this page will need to be updated, as well:

https://evergreen-ils.org/eg-documentation/

[cid:image001.png@01DA0808.1F091360]
“Official documentation for Evergreen 3.6+” takes you to a 404.

[cid:image002.png@01DA0808.1F091360]
“Official Documentation” does, as well.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general 

 On Behalf Of Blake Graham-Henderson via Evergreen-general
Sent: Thursday, October 26, 2023 11:43 AM
To: O'Connor, Samantha 
; 
evergreen-general@list.evergreen-ils.org
Cc: Blake Graham-Henderson 

Subject: Re: [Evergreen-general] [External] Re: Issues with Evergreen wiki site?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Samantha,

Your bookmarks need to be updated. We dropped the  "eg" from the URL. This is 
an old URL example:

https://docs.evergreen-ils.org/eg/docs/latest/shared/about_this_documentation.html

and this is the new one:

https://docs.evergreen-ils.org/docs/latest/shared/about_this_documentation.html

The difference is the "eg". You'll want to update your bookmarks and remove the 
"eg".




-Blake-

Conducting Magic

Will consume any data format

MOBIUS


On 10/26/2023 6:38 AM, O'Connor, Samantha wrote:
All of the documentation is returning a 404 error as well. I can't access it 
via my bookmark or via the link from the wiki.


Samantha O’Connor

NC Cardinal Training Specialist

NC Dept. of Natural and Cultural Resources
samantha.ocon...@dncr.nc.gov.

https://statelibrary.ncdcr.gov/ld/nc-cardinal

109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600

Facebook  
Twitter  
Instagram  
YouTube  
Website


From: Evergreen-general 

 on behalf of Blake Graham-Henderson via Evergreen-general 

Sent: Wednesday, October 25, 2023 8:36 AM
To: 
evergreen-general@list.evergreen-ils.org
 

Cc: Blake Graham-Henderson 

Subject: [External] Re: [Evergreen-general] Issues with Evergreen wiki site?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.


Jon,

Thanks for pointing that out! I've updated the links to take you to the
proper place. Please refresh.

-Blake-
Conducting Magic
Will consume any data format

On 10/24/2023 5:09 PM, JonGeorg SageLibrary via Evergreen-general wrote:
> I was looking for the database schema and am getting 404 errors for
> the links to it. This includes the link on 

Re: [Evergreen-general] [External] Re: Issues with Evergreen wiki site?

[Szwagiel, Will via Evergreen-general]

The links on this page will need to be updated, as well:

https://evergreen-ils.org/eg-documentation/

[cid:image001.png@01DA0802.41836D60]
“Official documentation for Evergreen 3.6+” takes you to a 404.

[cid:image002.png@01DA0802.41836D60]
“Official Documentation” does, as well.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@dncr.nc.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of Blake Graham-Henderson via Evergreen-general
Sent: Thursday, October 26, 2023 11:43 AM
To: O'Connor, Samantha ; 
evergreen-general@list.evergreen-ils.org
Cc: Blake Graham-Henderson 
Subject: Re: [Evergreen-general] [External] Re: Issues with Evergreen wiki site?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Samantha,

Your bookmarks need to be updated. We dropped the  "eg" from the URL. This is 
an old URL example:

https://docs.evergreen-ils.org/eg/docs/latest/shared/about_this_documentation.html

and this is the new one:

https://docs.evergreen-ils.org/docs/latest/shared/about_this_documentation.html

The difference is the "eg". You'll want to update your bookmarks and remove the 
"eg".



-Blake-

Conducting Magic

Will consume any data format

MOBIUS


On 10/26/2023 6:38 AM, O'Connor, Samantha wrote:
All of the documentation is returning a 404 error as well. I can't access it 
via my bookmark or via the link from the wiki.


Samantha O’Connor

NC Cardinal Training Specialist

NC Dept. of Natural and Cultural Resources
samantha.ocon...@dncr.nc.gov.

https://statelibrary.ncdcr.gov/ld/nc-cardinal

109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600

Facebook  
Twitter  
Instagram  
YouTube  
Website


From: Evergreen-general 

 on behalf of Blake Graham-Henderson via Evergreen-general 

Sent: Wednesday, October 25, 2023 8:36 AM
To: 
evergreen-general@list.evergreen-ils.org
 

Cc: Blake Graham-Henderson 

Subject: [External] Re: [Evergreen-general] Issues with Evergreen wiki site?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.


Jon,

Thanks for pointing that out! I've updated the links to take you to the
proper place. Please refresh.

-Blake-
Conducting Magic
Will consume any data format

On 10/24/2023 5:09 PM, JonGeorg SageLibrary via Evergreen-general wrote:
> I was looking for the database schema and am getting 404 errors for
> the links to it. This includes the link on the wiki-
> https://wiki.evergreen-ils.org/doku.php?id=dev:database_schemas
>
> -Jon
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general



Email correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
authorized state official.

___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

[Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Szwagiel, Will via Evergreen-general]

Good afternoon,

We have been contacted by a member library where two of their staff members are 
unable to use the Add Items and Add Call Numbers and Items options in the 
Holdings View.  They do not receive any kind of error message or notice.  
Simply nothing happens when they click on them.  They have all of the necessary 
permissions and all of the appropriate working locations checked.  They are, 
however, still able to use the Add Holdings button to perform their cataloging 
duties.

I suggested they try clearing their cache, but this did not resolve the issue.  
I cannot recreate the issue myself.  Has anyone encountered an issue like this 
before?  I think the most important thing is that they are still able to 
perform their duties using the Add Holdings button, so at least they can 
continue working in the meantime, but I still wanted to see if anyone else 
might have an idea of how to resolve this issue.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general

Re: [Evergreen-general] [External] Re: Evergreen Logging Out with Each New Chrome Tab?

[Szwagiel, Will via Evergreen-general]

Good morning,

Thank you everyone for the suggestions and assistance.  The library was 
actually able to resolve the issue on their own.

In case anyone else encounters a similar issue like this in the future, the 
staff member with whom I spoke said that because it was not his workstation, he 
did not think to check the web address of the bookmarked tab.  He said that the 
bookmark was set as the login page, which was why it kept returning to the 
login screen.  Once he changed that, the issue was resolved.

Thank you again!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov<mailto:william.szwag...@ncdcr.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of Blake Graham-Henderson via Evergreen-general
Sent: Friday, July 7, 2023 9:16 AM
To: evergreen-general@list.evergreen-ils.org
Cc: Blake Graham-Henderson 
Subject: [External] Re: [Evergreen-general] Evergreen Logging Out with Each New 
Chrome Tab?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Will,

You could try deleting/moving the Chrome profile folder from the AppData 
directory. This is where Chrome would save any of it preferences. Reinstalling 
the software wouldn't change the user profile/preferences because those are 
stored here:

C:\Users\\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the instructions. But 
here's a shortcut to get you inside of the hidden folder:

1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile settings/preferences/local 
saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to something like 
"User_data_old" <- which you will have to put back in place if they want their 
preferences back (but that might also put the problem back).

I forgot to mention that Chrome needs to be closed during this procedure. Once 
the folder is deleted/renamed, you can open Chrome again. It will act like 
you've never used it before. That's a good sign. Now start interacting with the 
Evergreen staff client and see if you have a different experience.

If it's still the same, then, you could create a new Windows user and use 
Chrome over there. If that doesn't do it, then I think the whole computer is 
sus. Format the machine and try again. If that doesn't do it, then it's 
haunted, and it's time to think about destruction to the motherboard. Think 
Office Space!



-Blake-

Conducting Magic

Will consume any data format

MOBIUS



On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:
While I don't have anything concrete to offer, here's a very similar scenario, 
albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing this either.

I suspect a setting buried somewhere is causing the issue, and reinstalling 
Chrome doesn't get rid of it.  Me, I stay away from Chrome out of distrust... 
that and my extreme loathing with regard to Google's bullying nanny attitude.

John Lolis
Coordinator of Computer Systems
[Image removed by sender.]
100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

“I would rather have questions that can’t be answered than answers that can’t 
be questioned.”
— Richard 
Feynman<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
 theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
Good afternoon,

We have received reports from an NC Cardinal member library that one of their 
staff computers is logging out of Evergreen every time a new tab in Google 
Chrome is opened.  They said they cleared the site data in Google Chrome, but 
that did not help.  We have not been able to replicate the issue ourselves, and 
we suggested that they try uninstalling and reinstalling Chrome, 

[Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Szwagiel, Will via Evergreen-general]

Good afternoon,

We have received reports from an NC Cardinal member library that one of their 
staff computers is logging out of Evergreen every time a new tab in Google 
Chrome is opened.  They said they cleared the site data in Google Chrome, but 
that did not help.  We have not been able to replicate the issue ourselves, and 
we suggested that they try uninstalling and reinstalling Chrome, because we 
think it is specifically a Chrome-related issue.  Unfortunately, the library 
reported back that this did not resolve the issue, either.  No other member 
libraries have reported encountering a similar issue.

Has anyone on this list encountered this issue before?  And if so, how did you 
resolve it?  Were you able to resolve it?

Thank you in advance for any assistance you may be able to provide.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

___
Evergreen-general mailing list
Evergreen-general@list.evergreen-ils.org
http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general