*Hi Professionals,* *Role : Business System Analyst ( **Telecom/Wireless DOMAIN )*
*Location : Denver, CO* *Visa : NO H1 Transfers* *Job Roles / Responsibilities: * *Key Areas–* - Provisioning & Activation knowledge in Telecom/Wireless environment - Resolution of Single Customer Incident (SCI) in Customer Support/Production Support environment. - Triaging of Tickets, Data Analysis and Defect Reporting *MAJOR DUTIES AND RESPONSIBILITIES* - Minimum 6+ years of Customer Ticket resolution - Supporting ticket analysis under escalation mode and meet SLA timelines. Duties include ticket triage, data analysis and defect reporting. - Expert skills in methodical, logical and process driven troubleshooting of platforms, architectures and systems - Able to lead an outage bridge. Excellent technical skills including strong problem-solving abilities. Ability to identify workarounds, create quick scripts to fix the problem Experience defining process improvements and so front line agent training to enable faster resolution of tickets Understand the system flow, architecture and drive pattern identifications in tickets Familiarity with the tasks involved in the day-to-day operation, monitoring, maintenance and troubleshooting. Work with and manage systems in a large scale, high availability environment *Thanks & Regards* *Mohd Azhar uddin* *Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232* *Email: m.az...@canopyone.com <m.az...@canopyone.com> * -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAFp5OXji8%2B9fyBEh6%2BgM5xuuQv97c6La-J-KbUxcAUZ-dme3gw%40mail.gmail.com.
