*We have an immediate opening with our Direct Client, a Fortune 500 company 
as below. Please call me at 469 713 2635 or respond with your latest resume 
at your earliest.*

 

*Client                                                    : JPMC*

*Title                                                       :** Java with 
IVR*

*Location                                               : **Lewisville TX, 
Wilmington DE or Columbus OH*

*Duration                                              : **Long-Term 
Contract (Only W2)*

*Rate                                                       : $Negotiable *

*Visa Status                                          : Any Work Status*

 

*Job Description:*


*Type: *
 
*Responsibilities:* 

·         Hands on experience working contact center hardware and software 
solutions across multiple vendor platforms  (e.g. Genesys, Avaya)

·         Proficiency with Java frameworks with Genesys/Avaya solutions and 
create value-added solutions using the API/SDK available. Drive vendor 
roadmaps to meet business requirements.

·         In-depth platform knowledge of: 

o    Open Standards specific to contact centers such as VXML, MRCP, GRXML, 
SIP

o    Skills Based Routing / Intelligent Routing

o    Contact Center Reporting

o    Omni Channel communication (Text, Email, Voice, Social Media)

·         Virtual Machines running Linux and Windows OS

·         Familiar with integration to Contact Center Infrastructure and 
capabilities such as: 

o    Call Recording (NICE, Verint)

o    Avaya (Session Manager, Communication Manager and Application 
Enablement Service)

o    WFM (Aspect/Verint)

o    IVR

·         Experience with telephony carrier protocols and tools (e.g., 
Telecommunication NGSN and AT&T Route It)

 

*Please respond with below following details: Please give us particular 
time for interview slots.*

RESOURCE DETAILS

Full Name of the Candidate 

 

Contact Number

 

Email ID

 

Last 5 Digits of your SSN 

 

LinkedIn ID

 

Availability 

 

  

Education

Major In

University: 

Attended

from: (mm/yy)

 

To: (mm/yy)

Work Experience (specify a number)

Relevant:           years

Total:             years

Current Location 

 

Visa Status

 

Hourly Rate /Salary per annum 

$

 

*Please pick any 3 skills in which you are expert and rate yourself at 
scale 1-10*. 

 

*Skills*

*Rating (1-10)*

Skill 1:

Skill 2:

Skill 3:

 

 

 

*[image: Description: Description: Description: 
cid:image007.png@01D215AF.E5604F40]*

*Sravan Kumar **| **Sr Recruiter -US TAG** | **Newt Global* *|* 
*USA| Phone# 469 713 2635*

*Email: **ku...@newtglobal.com <ku...@newtglobal.com>*

*Skype: kumar.newt*

*www.newtglobal.com <http://www.newtglobal.com/> *

 

*CONFIDENTIALITY NOTICE: This email message and any attachments may contain 
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individuals or entities to whom it is addressed or copied. If the reader of 
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prohibited. If this communication was received in error, please notify us 
by reply email and delete the original message.*

 

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