Hi, Hope you are doing well
Kindly send the suitable profiles for the requirement ASAP *Position : Service Desk Manager * *Location : IL Hybrid * *Duration : Long-term* *Desired Skill, Experience, Qualifications, Certifications etc., * *Must-Have: * • 5-7 years of experience working as a support professional managing Customer facing applications • Must have experience in managing below servers: o Windows Server Administration o Apache (Tomcat and JBoss) o Microsoft IIS o Load Balancer(F5) • Should have experience in server monitoring and resolving issues infrastructure issues. • Should be ready to work in shifts and weekends as well. • Should have a troubleshooting and developer mindset. • Well-versed with support process like SOP, NOC, Handover/Takeover, following SLA • Professional certifications in the infrastructure area is preferable • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills. • Need to be an excellent team player. *CA Service Management Suite * · CA Service Catalog · CA Service Desk Manager (SDM) · CA Service Point · Process Automation Manager (PAM) · Asset Protfolio Manager(APM) · Embedded Entitlement Management(EEM) · Software Asset Manager(SAM) *Job Responsibilities/KRAs: * • Health Monitoring of more than 80 servers and reporting of issues using existing dashboard and tools • Respond to alerts and / or tickets that are either auto-generated or created by the users during the support hours and perform services restart or server restarts or other required activities • Fulfil operational requests. • Perform Privileged account maintenance (Service accounts) such as password changes. • Update certificates as and when required. • Support the Business continuity / Disaster recovery plan management. • Perform the compliance activities such as patch testing, verifications (Windows server upgrade/patching, Java upgrades/patching etc.,) • Perform health check, post patching validations to be done. • Coordinate for outage issues, pull in the required teams (Application team, Network team, Middleware team, Database team, Mainframe team/ any other teams, as required) to resolve the issues, analyse root cause of problems and minimize the adverse impact. • SOPs with effective FAQs on common problems and steps to resolve the issue. *Thanks & Regards * *shanmukha* *I* *Recruiter* *3S Business Corporation* *Office: 281-823-9222*547* *shanmukha.gud...@3sbc.com <shanmukha.gud...@3sbc.com>* *Hangout*/*:* *shanmukha3...@gmail.com <shanmukha3...@gmail.com>* *16700 HOUSE HAHL RD BLDG 6B, Cypress, TX- 77433* -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-discuss+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAFAffywBdegfXDbMZHPcgUXoxSQjE9jKVWxsRrsUXBkN4RbayA%40mail.gmail.com.
