Dear all,
I am trying to upload an attachment to a ServiceNow record, but I am stuck
with the error shown below.
*fatal: [localhost]: FAILED! => {"attachment": "***/abc.txt", "changed":
false, "display_value": false, "exclude_reference_link": false, "host": "
dxxxxxx.service-now.com ", "instance": null, "lookup_field": "number",
"msg": "Failed to update record:
HTTPSConnectionPool(host='dxxxxxx.service-now.com', port=443): Max retries
exceeded with url:
/api/now/table/incident?sysparm_query=number%3DINC0010002&sysparm_limit=10000&sysparm_offset=0&sysparm_display_value=False&sysparm_suppress_pagination_header=False&sysparm_exclude_reference_link=False&sysparm_view=&sysparm_fields=
(Caused by SSLError(SSLError(1, '[SSL: CERTIFICATE_VERIFY_FAILED]
certificate verify failed (_ssl.c:877)'),))", "number": "INC0010002",
"suppress_pagination_header": false, "table": "incident"}*
Additional details:
*ansible 2.9.15 config file = /etc/ansible/ansible.cfg ansible python
module location = /usr/lib/python2.7/site-packages/ansible executable
location = /usr/bin/ansible python version = 2.7.5 (default, Nov 16 2020,
22:23:17) [GCC 4.8.5 20150623 (Red Hat 4.8.5-44)]*
Environment variable set:
*REQUESTS_CA_BUNDLE=/etc/pki/tls/certs/ca-bundle.crt*
I have added all CA certs for ServiceNow URL in above ca-bundle.crt.
I would like to know if I missed anything. I saw someone faced similar
issue from Ansible-Project community but no fix was provided. Appreciate if
anyone can help or direct me on this issue.
Code i used is given below.
*---- name: SNOW Update hosts: all collections: -
servicenow.servicenow tasks: - name: Update snow record
snow_record: username: "{{ username }}" password: "{{
password }}" instance: dxxxxxx state: present
lookup_field: number number: INC0010002 table:
incident attachment: "{{ playbook_dir }}/abc.txt"*
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