**
I didn't have any, either, and I did select the DSL.
Going through the process of configuring the data is a good way of learning how
this new application works - the only way at present. So, since Remedy
gave us lemons, I'm making lemonade.
Rick
From: Action Request System discuss
**
Hi, I just finished a CMDB, Service Desk and SLM installation, and I look surprised that there is not sample data!
I don't select the DSL (definitive software library) in Incident and Problem, because in another installation it spends a lot of time.
Is could be the reason? or ITSM v7 is sample
**
Thanks Carey for the info. I knew it just didn't feel right. This is really frustrating since I read through the archives and docs before deciding it would be best for us to use dynamic fields instead of multiple groups in 112. I have already customized HPD, CHG and TSK with these field and work
Title: RE: Loosing form relation in guides
**
So after doing more research it turned out that we had
quite a few orphan records in the different container tables. Records that
would reference a CONTAINERID that did not exist in the ARCONTAINER
table.
Here's the queries I ran and I deleted
Jason,
We actually spent over a month trying to get HD v6 to install and
going back and forth with technical support trying to figure out what
was wrong. As it turns out it is an UNDOCUMENTED REQUIREMENT for ITSM
that you ENABLE Multiple Assign Groups. ( We also have custom apps
that have never u
Title: RE: installing multiple AR Servers on one box
**
Exactly my point. :-)
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Friday, July 21, 2006 2:32 PMTo:
arslist@ARSLIST.ORGSubject: Re: inst
Nick,
I am sure it would be possible, but you need to be more specific about
what you output needs to look like than just "HTML". ( That really
could be a lot of things.)
Let me know if you need help with the xslt syntax. (Assuming you have
the rest of the XML parser and XSL transformation engin
poke around on the server install dir for a program called arcopy or
runmacro. One of the two should be there and they can do this specific
task. (use the -h, -help flags to work out the rest of the command
line options.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Reques
Title: RE: installing multiple AR Servers on one box
**
Rick:
You can license two different servers on the same system. However, you might want to be ready to explain this to BMC.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:ars
Title: RE: installing multiple AR Servers on one box
**
Herb:
No doubt that you can do this. I think you mentioned this before.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow
Sent: Fr
I have two AR Systems (one ARS 7/ITSM 6, the other ARS 7/ITSM 7) on the
same box. I took my first system, detached the DB, did the second
install (into a different directory structure), and then re-attached the
first as something other than ARSystem. All I have to do to switch
between the two is
I am
Herb
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box
yes herb you are right,
but there i
**
Hello Jason,
You will also want to use Remedy Mid-Tier 6.3 Patch 14 or later. I just brought up a development Mid-Tier server running 6.3 it is connecting to an AR 5.1.2 patch 1484 server. So far everything is looking good. I'll need to make some visual changes to some of my forms but nothin
yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid
tier installation to point to several AR servers.
--
michiel
On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
Dave
Installing x copies of ARS on a server is no problem.
I have a laptop with 5.x, 6.x
I can't believe I forgot to put that info in there...
I'm on ARS 5.1.2 and AIX 5.2
We have a ticket opened in metalink, we haven't heard back yet. My
DBA's are saying it's a hard one to diagnose. It could be a timeout.
What I find odd is that it is happening on the opening of the forms,
while i
**
Hi all,I am implementing row level access on Help Desk, Change Request and a custom app on my new ITSM 6 database(ARS 6.3 patch 5, RH ES3, ORA 9.2.0.4). When I installed the apps and upgrade to CMDB
1.1 I had Enable Multiple Assign Groups turned on. To optimize the select statements for the row
Title: RE: MidTier 6.3 with ARServer 5.1
**
Jason:
Install the 6.3 MidTier and point it at the ARS 5.1 server. You will need to patch the server to at least patch level 1378 (from what I remember) in order to do this.
James McKenzie
-Original Message-
From: Action Request System
Classification: UNCLASSIFIED
Hello,
I am just wondering what would be the easiest way (if possible) to get a
6.3 MidTier to pick up and display applications/forms for a 5.1 Server,
or if anyone knows of a document that details this. Thanks.
Jason
_
Is there a XSLT available for displaying Remedy reports in XML format on a
web page (HTML)?
Nick Nicoll
___
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Title: Oracle Error ORA-01013 - Anybody familiar?
**
Jack:
What is the dot release of 10gR2? You might want to
look at MetaLink for this error too. Looks like Oracle is cancelling the
request. Also, what version of Remedy ARS are you on? Lastly, what
are the Oracle and Remedy Operating
Title: Crystal parameters reports
**
Please could you indicate if there is anyway to give Crystal a parameter when you open the report via remedy
I know there is the item Create Parameter but only can be used If you execute the report with Crystal
I mean I wanna
Title: Oracle Error ORA-01013 - Anybody familiar?
**
Hi guys. We have recently upgraded to Oracle 10Gr2 and what a nightmare that's been!!! We should have stayed on 8!!!
Anyway, we're occasionally getting these errors when opening forms. *** ERROR *** ORA-01013: user requested cancel of
Title: RE: Defined Searches on Mid-tier
**
Thad:
Not available on Mid Tier 6.3 using ITSM 6.0 from what I can see.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, J
Title: RE: Defined Searches on Mid-tier
**
Thad:
Checking on the ITSM 6.0 forms.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, July 21, 2006 11:58 AM
To: arslist@AR
**
Bummer. Okay, thanks.
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry
"Grooms, Frederick
W" <[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
07/21/2006 11:55 AM
**
I believe that is a feature of Mid-Tier 7, not
6.3
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad
EsserSent: Friday, July 21, 2006 1:51 PMTo:
arslist@ARSLIST.ORGSubject: Defined Searches on
Mid-tier
** Is it possible for Mid-tier users
**
Is it possible for Mid-tier users to
see the defined searches for a form, without me having to create special
buttons? I didn't see anything off the bat in the manuals.
ARS 6.3
Mid-tier 6.3
Thanks,
Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing
That is correct.
If that worries you then make a new form with e-mail fields and do a
simple push on Submit of all records in the E-mail form.
Now do all you Filter work on the e-mails in the new form, this way
you are not doing a lot of work on the Main E-mail form.
Bill Clary
Remedy Develop
Does anyone have the Unix client for v4.5 that they would care to share?
We're trying to UG our current box, but can't get the data out. (timeouts)
thnx!
--
Wilson Mohr [EMAIL PROTECTED]
Support - +1-866-970- [EMAIL PR
just making sure
___
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...it may be a lot easier to do so than you think,
especially if you are a contractor.
Just want to throw a word of caution out there in
Remedyland: ask around before you start working for a
company you don't know well, especially if it's a
contract work.
You may end up working for free...or at b
**
Art and Everyone Else,
Thank you very much for the quick replies!
Kind Regards,
Michael J. Gould
Senior Software Engineer
U.S. House of Representatives
On 7/21/06, Art Tavoularis <[EMAIL PROTECTED]> wrote:
Hi Mike, the issue you are seeing is due to some invalid records in theSchema Sort fo
Hello List,
Turing SMI is a Leading Global Provider of IT Service Management and
Infrastructure Management Solutions.
For your Information Turing SMI is a Platinum sponsor of the BMC User
World in San Francisco in August 2006; as an organization we are looking
forward to meeting many of you t
**
Vacation Humor
I just got back from
vacation and, boy, do I need a vacation!
I really needed a
vacation. I was starting to hum the tunes to rap songs.
On our vacation we stayed
in an 18th century inn that was the site of a notorious affair between Betsy
Ross an
**
According to Google
ORA-00936: missing
_expression_
Cause: A required part of a clause or
_expression_ has been omitted. For example, a SELECT statement may have been
entered without a list of columns or expressions or with an incomplete
_expression_. This message is also
**
Mike:
Have you been on MetaLink and looked up the Oracle
Error? I don't know what a 936 error is.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike
GouldSent: Thursday, July 20, 2006 7:13 PMTo:
arslist@ARSLIST.ORGSubject
Title: RE: is it possible to use the notifier on Unix/Linux ?
**
Sam and Serouche:
I'm wondering if the 'old' ARS 4.5.2 for UNIX alerter can be used with the newer versions of ARS. If so, that may be your solution.
James McKenzie
-Original Message-
From: Action Request System dis
Hi Serouche,
Another option could be to call "write" from a Run Process. This would allow
you to send a message directly to the shell the user is logged in from,
provided they have not disallowed this from within that shell.
This would require a few things in order to work:
-A Remedy Server ru
**
Thanks for the suggestion...my
timeouts are set to 120 seconds in IIS, which should be more than enough time.
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, July 20, 2006 5:38
PM
To: arslist@ARSLIST.ORG
**
That makes sense...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message From: "Grooms, Frederick W" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, July 21, 2006 9:02:50 AMSubject: Re: Migration question...**
No it uses the API. I just do it
**
No it uses the API. I just do it for safety (or maybe
habit from 5x). Some people that run a load balancer do not use server
groups so it is just an extra step for piece of mind.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
D'S
Kelly,
Is the info you've got any different to what is in the ITSM 7 installation
guide?
Mike Buick writes:
Hi Kelly,
Would appreicate a copy.
Thanks a lot
Mike
___
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Hi Mike, the issue you are seeing is due to some invalid records in the
Schema Sort form (i.e. records that reference forms that are not load in
AR). You can disregard this error message as the process continues and
updates the Schema Sort properly for the remaining forms.
Regards,
Art
__
Hello,
Given the general discussion of this thread is moving towards our SSO
implementation, I thought I'd just cover a few points.
It's only a few months old, and we've done two releases. After feedback
from people trialling the system, we're building a much better ARS
configuration system fo
**
Hi Kelly,
Would appreicate a copy.
Thanks a lot
Mike
__20060125___This posting was submitted with HTML in it___
Hi,
Our client requires a permanent Senior Remedy ARS Developer in West London.
Please contact me if you wish to discuss or forward resumes to
[EMAIL PROTECTED]
All the best
James
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