**
Hi Harold,I recently had to provide this information, which I did via SQL
MS-SQL version:
select group_name, full_namefrom
group_xjoin user_x on (group_list like '%' + cast(group_id as varchar(50))
+ ';%')group by group_name, full_nameOracle version:
select group_name,
full_namefrom
**
Hello List,
I am trying to delete requests from a form using "Ctrl +
D", but nothing happens.Actions - Delete button in also "frozen". It
seems to me that some filter denies deletes on this form, but I can not
determine which one exactly.Could anybody tell me what should I search for
in
Hi Dmitry,
What do you mean by frozen? Do you mean disabled? In that case, I would
check ARAdmin-Form-CurrentView-Properties-MenuAccess-Delete.
A filter stopping the operation should give you an Error Message.
Best Regards - Misi, RRR AB, http://www.rrr.se
Hello List,
I am trying to
Hi Misi,
Yes you're right. The problem was in MenuAccess for the current View.
My assuption about filter limitations was wrong.
Thank you.
Kind Regards / C ?
Dmitry Bezhenar
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On
**
A member of the ARLIST helped me resolve this ... The midtier was not set to prefer windows view over Web view!!In case someone forgets to set this option and wonders why the hell the forms are all over the place :)thanks to everyone for their assistanceFrexpopoFrex Popo [EMAIL
Jay,
Did you already submit an enhancement request for this? Because I would
definitely see the benefit in this. I'll go one a little further.
Add an extra tab to the AL/FIL guide that lists all of the AL/FILs that
actually do the calling.
I too had to grab this through SQL.
Michelle
Title: Message
**
This fixed the issue with a little tweaking.
Thanks!
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Hennigan, Sandra H
CTR OSD-CIO
Title: BMC Discovery Suite
**
Hello folks,
My company is looking into using the BMC Discovery Suite (Foundation, Topology, Configuration) to populate our CMDB and leverage that for our ITSM applications. I'm wondering if any of you have experience with it and what your general opinion is.
Title: Message
**
UNCLASSIFIED
Great!
Sandra
Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI -
Ever Vigilant
Apparently, there is nothing that cannot happen today.
Mark Twain
-Original Message-From: Action Request
System discussion list(ARSList)
Title: BMC Discovery Suite
**
For a competitor, try FrontRange ITSM if you want.
The problem may be that it shows very well, and has a couple of very nice
features that Remedy doesn't have, but the engineering and support underneath it
is not nearly as good as ARS. Also, don't even try to
**
Troubleshootingone of my customers application for performance, so since SQL logs show TschemaId on SQL logs, I have to query the arschema table all the time before opening the form in question in the Admin tool.. which is where I found that if the admin tool listed the schemaId's with their
**
This seems like it could work well for simple reporting requirements.It isdetailed in the Email Engine Guide but I have not had success with this.
Has anyone gotten this to work?
-SMR
__20060125___This posting was submitted with HTML in it___
**
SMR,
Here is a slightly updated version (from the August thread
automatically generate email with report included
of how I do it. By using the key rather than a password,
anyone who stole the key would only be able to use it to perform email
queries. Has anyone else found a more secure way of
Carey, Scott, Axton Rick,
Thanks for the ideas.
I will give the GUID a try but I also have to account for the migration
of data that is not in the exact same table structure as I am creating
here.
I plan to make my import files with Request_IDs for keys and then I can
enable and distribute the
**
SMR,
Query templates and results templates are totally different concepts in
the Email Engine and it is very confusing that they call them both the
templates. The query template is supplied in the Text field of the
Notify Action. It contains the qualification for the report. The
result
Anybody have any quick ways of telling whether a user has selected more than
1 row in a table field? I know I can do a table walk but that will require
roughly 3-4 objects.
Thank you.
___
UNSUBSCRIBE or access ARSlist
Title: Cannot find Escalated? Escalation
**
I'm using Help Desk 5.5, but I'm guessing the workflow
probably didn't change much in version 5.6.
The escalation that triggers the process is
"RSM:ESC-SendNotification", this updates the RSM:Escalation
form. A filter on this form named
ARUtilities lists all the schema IDs with the schema names. When doing a View
By the schema IDs are included.
Hope this helps.
Les
Troubleshooting one of my customers application for performance, so since SQL
logs show TschemaId on SQL logs, I have to query the arschema table all the
time
**
I was wondering if
it's possible to do a "distinct" search on a table qualification. Distinct
meaning SQL's "distinct" keyword. I have a form built kindof like how CTI
is designed and I would like to return, in this case, the Type but not have the
duplicate results. Is there a search
Title: RE: Enhancement: Schema ID on AR Admin tool...
**
Les:
I used to work in a shop where we built a custom form that would list the available schemas, the schemaid. This was done through an SQL Menu. Clicking on one of the available schemas gave you the current value of the nextid. This
**
Nothing like a KEYWORD but you could create a View form of the table and use DISTINCT in the SQL statement. Then use that View form in your table field.On 10/23/06,
Halstead, Robert [EMAIL PROTECTED] wrote:
**
I was wondering if
it's possible to do a distinct search on a table
**
would I be able to use a view form on a form inside remedy?
I'd just use the form name as the table name?
Bob Halstead
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent: Monday, October 23, 2006 1:21 PMTo:
**
That is correct. You can use the Remedy View name. You could also use the table name (T142,etc) but that would mean all your Remedy servers would need to have the same ID for that table. it would also make the SQL al little more involved.
On 10/23/06, Halstead, Robert [EMAIL PROTECTED] wrote:
**
how would I do the SQL query? doesn't seem like I can
do it with the creation of the view form. Sorry, kindof dumb when it comes
to the view form. I haven't used it much at all.
Bob Halstead
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
**
YOu create the view of the Remedy form after the form is creates\modified. Something like:create view test_view as select DISTINCT col1,col2,col3 from view_nameCheck out page 174 in the Basic Guide v6.3
On 10/23/06, Halstead, Robert [EMAIL PROTECTED] wrote:
**
how would I do the SQL query?
**
You got it :)On 10/23/06, Halstead, Robert [EMAIL PROTECTED] wrote:
**
ahh, I get it now. I create a database view then
attach the view form to that database view.
Bob Halstead
From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank
**
Hello everyone,
Is it possible to use a 7.0 Midtier and a 5.1.2 server? Has
anyone ever tried to do such a thing? I know it sounds weird, but I have good
reason for trying this. As it stands, I'm getting the "Authentication
Failed" error and am wondering if this is due to the old
Title: Cannot find Escalated? Escalation
**
Thats
the one. Don't know how I missed that. Must be
Monday.
Thanks,
Shane
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Thomas BeanSent: Monday, October 23, 2006
**
Norm, I think that's probablythe result of ARS 7.0 requiring authentication in ways that previous versions of ARS did not. Ensure that in your Admin tool's connection settings, you have set your MT Password.
Rick
On 10/23/06, Kaiser Norm E CIV USAF 96 CG/SCWOE [EMAIL PROTECTED] wrote:
**
Rick,
Do you think anyone at that bank would be willing to have a phone
conversation with me or an email exchange on the subject? Or, If you're
willing to share their name with me or my BMC Rep. I'll go through the
proper protocol for requesting it.
Bruce
[EMAIL PROTECTED]
-Original
Has anyone received an error along these lines when starting ARServer 7.0.01?
Mon Oct 23 14:38:18 2006 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Mon Oct 23 14:38:18 2006 11
Timestamp: Mon Oct 23 2006 14:38:18.9069
Thread Id: 4
Thanks Tayler. We're in a similar situation in that we purchased the AR
System about 10 years ago to build our ITSM tools and have since
expanded it's scope significantly within IT, but only in a few instances
outside of IT. Do you have any documented guidelines stating when it's
appropriate to
I have been a consultant in the Remedy world for 10 years now. I can tell
you there are countless companies that use ARS as a development environment.
There are also companies (I believe Buoyant Solutions is one) that have
developed custom products for sale in ARS. I would say there is huge
**
Rick,
Yes, I've synchronized the passwords
in the Admin tool and the Midtier config page. So your suggestion of the 7.0
authentication not playing nice with the old 5.1.2 way was what bubbled to my
mind first...but I was hoping we could confirm that to be true.
Norm
**
Norm,
You didn't specify what patch level of 5.1.2
server you are on. As I remember you had to be atpatch 1389 or
higher to use the Mid-Tier 6.3 with the 5.1.2 server. Could that be the
problem?
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
**
When I had login issues before I forwarded them to my Sales
Rep and eventually got a person to help but I didnt figure out how to solve it
until I saw a response from Jim McKenzie on ARSList.
On a Support ticket, I did also note to the tech
support analyst that I couldnt attach anything
**
I'm glad you got what you needed - my issues go beyond
yours, I'm afraid, and no one has even attempted to get me past them. No
excuses even offerred.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter
A.Sent: Monday, October
**
Rick
I submitted a ticket about all the issues I am having with the new support website on Friday. I came in to work today to find an email in my Inbox. The support rep who looked at my ticket only stated that he had passed my issues on to management, and opened an internal customer service
Hi All,
Rapid Dev environment for this reason I hope that soon I get rid of
ARS and replace with Windows Workflow Foundation.
Regards,
Daniel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Charters
Sent: 23 October
Yes, had the same on a server ugraded from 5.1.2 to 7.0.1 running on
solaris and oracle.
The last action in sql log was a select against the Role form.
The last action when truss'ing the arserverd was something about
display properties.
However, when doign the upgrade again and then from 5.1.2
Remedy had(has?) a tool to convert sql logfile schemaid's and fieldis
to schemanames and fieldnames.
--
Jarl
On 10/23/06, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Troubleshooting one of my customers application for performance, so since
SQL logs show TschemaId on SQL logs, I have to query
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