Hi Rafael,
I can't really see where the problem is, however here is my method of getting a
QualifierInfo, which I've copied and pasted several times over different
projects and always works, perhaps you're not getting all the fields?
In my example the String GuiNr has the GUID field value in it
**
I need to retrieve all the active values for a particular menu. The function that I assume is supposed to do that is the ARGetCharMenu function which returns a menu object. I have been able to successfully retrieve the menu object for the menu that I need. However I have been unable to dig down
**
HI,
I was also getting frustrated with the lack of Remedy choices in the knowledge base or ticket submittal. I also put in a ticket and I got a reply. Below is the reply. Note I had to remove the pictures. They were only screen shots. The description in the instructions will tell you where t
**
Hi David,
Thanks for taking the time to answer all of our questions about CMDB 2.0.01...it's been very helpful. One last question, does your current expectation that CMDB 2.0.01
will be "Web Generally Available" on Upgrade Central by end of next week also include the release of the other rel
**
MY PROBLEM
When you create a ARDBC based Vendor form to pull out data, is there a limit to the lenght of the ldap url that you have to configure in order for the vendor form to connect to the ldap table?
I am in the process of refining the search filter to minimize 'noize' and I think I have
**
[EMAIL PROTECTED] ???
I get emails from that email address pretty regularly too... I think they add you to their mailing list when you write to them, as I remember writing to them years ago.. I haven't really bothered to check if I can unsubscribe myself from their mailing list..
Joe D'Souza
While I believe that Aeroprise is a good company and has good products,
I am getting spammed by them. The email has no way to unsubscribe and
no one is responding to replies requesting removal from the
distribution.
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 810-2124
email: [EMAIL
**
> The promised white paper on integrating CMDB with ITSM 6.0 has always
been advertised as being predicated on the CMDB 2.0.1 release, not specifically
as part of that release.
Correct. The white paper would expect a customer to be upgrading
from CMDB 1.1 to CMDB 2.0.01 and provide inf
**
Hi Brian,Very good point! IIS is still running on that server, so if I change my URL from http://server/arsys/home to http://server:8080/arsys/home
, there is a noticable increase in performance.Thanks,GarethOn 03/11/06, Luke, Brian <[EMAIL PROTECTED]
> wrote:**
Was IIS still installed/acti
**
Hmmm...seems as though I may have assumed something that may not be true. A clarification question, if you please.
The promised white paper on integrating CMDB with ITSM 6.0 has always been advertised as being predicated on the CMDB 2.0.1 release, not specifically as part of that release. Ca
Title: RE: ARERR 405 exporting Display Only form to .def file
**
**
Has anyone done it successfully with a
display only form? I would like to add this view field with message on the
Remedy Support Console.
I can’t get it to work. It only
display properly on a regular form.
Bri
> Is there any official (as official as you can be pre-release) about
CMDB
> 2.0.01 compatibility with version 6 of Asset, Help Desk and Change
Management?
ITSM 6.0 supported on CMDB 2.0 was informally announced at BMC UserWorld
(if not before). The white paper that will announce it officially
**
I am wanting to
graph the Remedy MIB tree in Cacti and before I do all the work to map each oid
so that Cacti can pull it, I was wondering if anyone has done this before and if
so, could I get a copy of your template or xml? We are trying to debug a
memory leak and would like some additi
Hi David,
Is there any official (as official as you can be pre-release) about CMDB
2.0.01 compatibility with version 6 of Asset, Help Desk and Change
Management? I just did a fresh install for what will be production
environment but I may dump it and wait for CMDB 2.0.01 if there is a light
at the
**
Yes, the CMDB 2.0.1 is supposed to contain a white paper on integrating the CMDB 2.x CDM with ITSM 6.0. As Doug stated some time ago, it can be done with CMDB 1.x, but you're on your own.
Rick
On 11/2/06, Jason Miller <[EMAIL PROTECTED]> wrote:
**
Funny this thread comes up again. I just
**
Funny this thread comes up again. I just
ran into this yesterday. I started the install of HD, it bombed and had the
same issue trying to install CMDB 1.1 p3 exactly as John originally described. It
bombs after importing part of the CMDB so there is some shrapnel from the previous
attemp
Title: RE: ARERR 405 exporting Display Only form to .def file
**
**
Thomas,
I tried this application. Although it’s
a little complicated, it works great. Thanks!
Jason Niu
Remedy System &
Operation
GETS - Enterprise Systems Management
Email: [EMAIL PROTECTED]
---
Jim,
This seems to be a simpler solution to my users.
Thanks,
Jason Niu
Email:[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jim Bruce
Sent: Thursday, October 26, 2006 8:01 PM
To: arslist@ARSLIST.ORG
Title: Message
**
Speaking with folks internally, the current
expectations are that CMDB 2.0.01 will be available electronically (i.e. what we
call "Web Generally Available") on Upgrade Central by end of next week.
This is based on a whole bunch of variables and may change, but that's the
a
in CMDB2.0_ConceptsBestPracticesGuide.pdf (June 2006 Part No: 61333)
The Common Data Model on page 61:
"...For specific information about what happens to CDM
1.1 classes when you upgrade to version 2.0, see Appendix A of the
Installation and Configuration Guide."
This (Appendix A) does not exist
I implemented this at a quasi-federal project last spring (CR 5.01), and
it works pretty well out of the box, it is able to automatically create
issues from email (with attachments), respond to customers with
formatted emails, update issues automatically (with attachements)
etc...Although that isn'
Title: Message
**
I
heard it was supposed to be released early November, but no solid
date.
Additionally, if you have the BMC Discovery Suite or plan on implementing
it, for some reason it needs CMDB 2.0.1.
-Original Message-From: Action Request
System discussion list(ARSList)
**
Well, the biggest thing (for us, anyway) is the ITSM 6.0 integration white paper. If this is to be rolled out in the next week or so, then we can use it in our next release. If not, then we have to push some things out, and stop for now at
1.1 Patch 3.
Rick
On 11/2/06, McKenzie, James J C-
Title: RE: CMDB 2.0.1 release date?
**
Rick:
I would like to add to this. We need to know what is planned to be in the next CMDB release as we are working on a large scale CMDB roll out and would not like any surprises when upgrading.
James McKenzie
L-3 GSI
Contractor for: Total Evaluati
**
I wonder if those are Magic version #s.
Rick
On 11/2/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
**
David: Testing maybe? James McKenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] O
**
Still haven't heard anything solid - can David or anyone else tell us an approximate/planned/soft release date for 2.0.1? Not trying to push, but knowing when we can expect it will help us with some release planning.
-- Rick CookCook Enterprises
__20060125___This posting was
Title: RE: Remedy Support Site - Fixed? Endless Loop: Documents?
**
David:
Testing maybe?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 02, 20
Anybody have any experience with BMC's Citizens Response application and can
give opinions on whether it would be worth investing time\money into?
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Wher
**
Was IIS still installed/active on port 80 the second
go-round? The performance whitepaper indicates that IIS+Tomcat isn't much
better than SE. It's when Tomcat acts as the port 80 http server &
J2EE server that the best performance is achieved.
-Brian
From: Action Request System disc
**
> Any
ideas?
Yup. It's a
goof/glitch. There is no Version 9.9.08 or 9.9.09.
-David J. Easter
Sr. Product
Manager, Service Management Business Unit
BMC Software,
Inc.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael
WortsSe
**
Hello All, Has anyone seen the following error before? ARERR {562} Table entry defining helptext or change diary for a structure is missing: (2-1-0 -53688094) The Error Message Guide states: The SQL database engine being used stores Help text and change diary information insep
Title: RE: Question on group types
**
Boy, that's simple lol.
Thanks James.
Bob Halstead
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Thursday, November 02, 2006 10:27
AMTo: arslist@ARSLIST.ORGS
Hi Jarl!
Got the same problem using condition = "\'Status\' = \"New\"";
MessageType: 2
MessageNum: 1
MessageText: Error while parsing the qualifier (Error Code: 6)
AppendedText: Error position: 8
at com.remedy.arsys.api.Proxy.ARGetQualifier(Native Method)
at com.remedy.arsys.api.Util.A
**
Bob,
Change those groups to "Group Type = Change in Group form.
--Chin
At 09:19 AM 11/2/2006, Halstead, Robert wrote:
**
I'm trying to assign some groups to a form in our
system. We have a bunch of groups named tier1*, tier2* and so forth
and we created these groups via the Configuration M
Title: RE: Question on group types
**
Robert:
Self Explanatory if you think about it.
None: No access to any form on the system
View: View information in authorized forms, but cannot change entries
Change: Can view and change information on authorized forms.
These groups also have to
**
John,
I would look into the "BMC Remedy AR System 7.x: Application Requirements Analysis, Design, & Development" class when they offer it. I had the
6.0 one and it gives you a lot to think about from the design point of view.
Also you might want to look at ITIL.
Howard Richter
On 11/2
Try this:
condition = "\'Status\' = \"New\"";
--
Jarl
On 11/2/06, Rafael Bertolini <[EMAIL PROTECTED]> wrote:
Hello guys!
I'm having problems to do a qualificated search using java api (ARS
6.3). Here is the code:
.
.
.
condition = "'Status' = \"New\"";
try {
QualifierInfo
**
I'm trying to assign
some groups to a form in our system. We have a bunch of groups named
tier1*, tier2* and so forth and we created these groups via the Configuration
Manager app. When I am in Administrator and I create these forms and want
to assign group permission, I've never seen t
**
The standalone product for CMDB is called "BMC Atrium CMDB
Enterprise Manager".
http://www.bmc.com/products/proddocview/0,2832,19052_19429_53556216_141391,00.html
-David J.
Easter
Sr.
Product Manager, Service Management Business Unit
BMC
Software, Inc.
From: Action Request Sys
**
I have done this in the past by creating
multiple ODBC data sources and then joining them together with your third
party tool. Besides that (as far as I know), you have to create the join
form in Remedy.
Mike.
Michael Worts
Remedy Specialist
IGS, Business Consulting Services
ITIL Service Mana
**
I know in the past this was not possible, but it's been a while since I visited this so maybe something has changed.
Is it possible to create table joins using the AR System ODBC driver? The team here is using Brio as the reporting tool.
We are running AR System 6.3 p 16, HPUX B. 11.11, Ora
**
I think you will be a great administrator.
Claire
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTM
Implementing Distributed Delete filter action but am running into some snags
that have to do with the order in which the DSO actions appear to be running.
Currently we have filters that perform Distributed Transfers. These run in
Phase 3. I also perform Distributed Deletes, which also fire in Phas
**
If you are referring to walking a table then you will find examples and complete explanations in the Basic and Advanced 6 PDFs. If you do not havve those guides let me know and I will send them to you.
On 11/2/06, Saravanan Palaniappan <[EMAIL PROTECTED]> wrote:
**
Hi all,
**
CMDB is available as a stand alone purchase. You will need to check with BMC sales to determine pricing and components such as Mid-Tier included.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 2 Nov 2006 9:06 AM
Subject: CMDB Standalone ?
**
Title: CMDB Standalone ?
**
Hello list,
currently looking a little more into the CMDB (2.0).
Never seen it live so far ... question would be, could it make sense to run it as "stand alone" ?
That means like getting an AR Server, Midtier, some user licenses and an application key for the
**
Hi John,
I was in class with ya! Glad you found
the list,,, it’s been SO helpful over the years…. There is a
wealth of information on here and everyone is so willing to offer assistance.
Our jobs would be MUCH more difficult without this valuable site!
Take care and Have fun r
If you send a nice email to the support site, they'll send you a nice
set of books back. :-)
Jennifer Meyer
Remedy Support Engineer
Strategic Technologies Inc.
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
**
John:
You've been 'winging it' for over two years? Great,
you have the best teacher, experience.
We here on the 'list are the next resource. If you
are trying something new or something breaks, you can always ask
here.
James McKenzie
L-3 GSI
From: Action Request System discus
Hello guys!
I'm having problems to do a qualificated search using java api (ARS
6.3). Here is the code:
.
.
.
condition = "'Status' = \"New\"";
try {
QualifierInfo qualifier =
Util.ARGetQualifier(server, condition, fields, fields,
Constants.AR_QUALCONTEXT_DEFA
**
John,Did you resolved this issue on the cmdb 1.1 Patch 3. I have been troubleshooting with neg. results.Robert Thomas[EMAIL PROTECTED]- Start Original Message -Sent: Fri, 29 Sep 2006 08:00:24 -0700From: John Hanson <[EMAIL PROTECTED] />To: arslist@ARSLIST.ORGSubject: Re: CMDB installati
**
Hi all,
How can we traverse through through
table build in remedy? can any one provide me the solution?
__20060125___This posting was submitted with HTML in it___
Gareth,
Not that I know this is the case, but there is one detail that stands
out to me in your post.
Are you sure that you are not at the maximum performance you can get
from your VMWare environment? Maybe the bottle neck is not in the
application software, but in the VM software/hardware?
(Ju
**
Hi Doug,
I ran into this issue using the email template.
I had to use the HPD:IncidentInterface_Create form and add additional run if actions like z1D_Action = CREATE
If you login to the admin tool select view - by form and choose HPD:IncidentInterface_Create. Look at the filters that execute an
**
If you click on 'Product Documentation'
link and then 'A-Z Supported List' and search for "BMC® Remedy® Service
Desk Application & AR System", you will find we have 2 new versions:
Remedy® Help Desk & AR System (Version
9.9.08) and
Remedy® Help Desk & AR System (Version
9.9.09)
Any ideas?
Mi
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