Advanced Search in Change Management console on the Mid-Tier

Hi All, On the Change Management console, when you click on Advanced Search in the Mid Tier, and the select a field from the Fields list, the field ID actually shows up in the Search bar... Does anyone know if this is "as designed" or do we need to make a configuration change so the field name sh

Re: Changing banner of all forms

Hi, Technically this should work. you could do it rename the old image to a new filename and then save your company logo as the original file name that way your logo will be displayed as the logo on every page. Regards, Al From: Action Request System discussion list(ARSList) [mailto:[E

CTI/Genesys integration to capture and display all caller options selected?

What and how would all of the caller activity get captured that enables agents to see everything that the caller has done up to the point of a "live" agent answering the phone? ___ UNSUBSCRIBE or access ARSlist Archives a