Re: AR System Clients and API's

Hi, The ARUser uses the C-API as described in the Programmers Guide PDF. The communication is Sun RPC over TCP. If you want to know exactly which calls ARUser makes, you can set the environment variable ARAPILOGGING=1 before starting it, and read the resulting arapires.log and arapicmd.log.

Re: User is able to login after making status to OFFLINE

Thanks Roger Quoting Roger Justice rjust2...@aol.com: The Incident records are tied to the CTM:People not the User. The User is how a login is validated not the CTM:People. If you delete the People record it will still not affect any Incidents. -Original Message- From: Ravi

Reported source under Classification tab

Hi there, Version 7.1.00 Patch 007 In Incident Management under Classification tab one field is Reported Source. User requirement is that Reported source should be Web by default. I made changes and its working fine but problem is when user raise an incident using Requester Console, Reported