Hi,
Can you share the defect no with me please?
Thanks
Francois
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SriSamSri Appecherla
Sent: Friday, January 21, 2011 9:51 AM
To: arslist@ARSLIST.ORG
Subject: ITSM upgrade
**
Hi Listers,
Just
Hi,
could you better describe your issue?
We are on ARS 6.01 and are planning to go either to ARS 7.5 first then
upgrade to ITSM 7.6 or go straight forward to ITSM 7.6
Thanks
Serouche
On 21/01/2011 08:51, SriSamSri Appecherla wrote:
**
Hi Listers,
Just wondering if anybody was able to
Hi all!,
I'm trying to order Flashboards in Developer Studio by date range, but I
can't find the columns with this value (in forms, or filters/a.links is it
possible) but in Flasboars nothing to do.
I'm searching in developer preferences but I can't find something about
that.
Anybody know how
**
Jason,Not specifically related to SSL, no. I *suspect* that our problem is related to the way our load balancer routes traffic to the midtier pools, which may be a unique case. Working with BMC to debug the beast, and I will try to remember to bring you up to speed when we get to a
Doug Blair wrote:
Gok's,
We have seen this error too. Our configurations may not be the same (ours
is unusual, load balancers and firewalls and such). Are you running SSL
on the mid-tier(s)?
Doug
On Jan 18, 2011, at 8:04 PM, gok's wrote:
Environment 7.5 Patch 04
DB - SQL
Hi List,
I know that this was discussed a few times. But I'm not sure what is the
latest recommendation for the min/max number of the Fast and List
threads.
I'm running multiple stress tests for the 7.5 with the 16 CPUs, but is
there any official recommendations?
My users will be using both
When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change
actually does get approved quickly, but the screen (web or client) doesn't
return for the user doing the approvals. They eventually get a message about a
timeout performing an operation to the DB (ARERR [94] Timeout
Dear all,
We were confronted to the same issue. It was due to the reverse proxy in front
of our internal midtier. The PreserveProxyHost must be set to Yes in the
configuration of the proxy.
Best regards,
ARSmarts Support
ARSmarts, your most useful AR System companion.
www.ARSmarts.com
On 21
For webmethod OpSet which only require two fields Request_ID and syncState,
the name and type are correct, but failed :
MessageType: 2
MessageNum: 326
MessageText: Required field cannot be reset to a NULL value
AppendedText: InputDoc
What is Message Type: 2? Does that mean C2 (Submitter field)
Hi,
The 2 indicates an ERROR as opposed to 1 which is WARNING and 0 OK.
The AppendText usually refers to a field in this case, at it says InputDoc...
It can be a filter-push to some other form, but it could also be a bug. I
have seen similar problems with opCreate.
Maybe you the field you are
I believe Appended Text is the data that was rejected. In this case InputDoc. I
know that would be the case if this was an email error. If syncState is a
selection field and Input Doc is not a field attribute, that would do it.
Mark
-Original Message-
From: Action Request System
**
Thanks, Mark.
I did go through the escalations that were running during the timeout
and couldn't find anything out of the ordinary. The escalation log
shows that all the escalation were completed in a fraction of a second
and no delays are showed in the sql log either.
Eric
Dennis,
I have been trying to get our network guys to set up sniffer to monitor
the network traffic to/from ARServer. I will pass the DNS info to them.
Thanks,
Eric
-Original Message-
From: Dennis Ruble [mailto:ddru...@rockwellcollins.com]
Sent: Thursday, January 20, 2011
**
Yes. The DBA said there were no locks and blocks during timeouts.
-Thanks, Eric
-Original Message-
From: LJ LongWing [mailto:lj.longw...@gmail.com]
Sent: Thursday, January 20, 2011 3:40 PM
Subject: Re: Strange ARS Timeout Problem
Eric,
Did your DBA look for any locking?
**
Listers:
I am having nothing but problems with SSO and Tomcat and IIS.
Here is the environment.
Windows Server 2003
ARS 7.5 p007 MidTier 7.5 p007 Apache 5.5.28 IIS 6
I followed the instructions included in the AREA_SSO_ALL_v206MT_v209AREA zip file. I put all the relevant files in the
**
We created an "arsys" folder within IIS, and uncheck enable
anonymous. I think your user is getting to tomcat as anonymous, and
hence the RemoteUser is null...
Brien
On 1/21/2011 1:05 PM, sphilben wrote:
**
Listers:
I am
Does anyone have a clean way to create a multi-select field in Remedy?
There needs to be dozens of possible pre-defined choices but normally only a
few will be selected. A drop-down list field only allows a single choice.
A character field with a Display Type of Edit allows Menus with
I've done something similar by having a table field. The user selects one (or
more) items in the table then a guide walks the table with selected records
only and builds a string of the selections.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
Mike,
Recent recommendations from BMC in my 7.5 environment were no more than 2
per cpu for Fast and no more than 3 per cpu for List. So in your case I
would set each min to 16 Fast Max to 32 and List max to 48
From: Action Request System discussion list(ARSList)
19 matches
Mail list logo
