Re: Issue seen in the Validation Step of Data Management Tool (7.6.03)

2011-10-16 Thread Danny Kellett
Hi, We have started to see this in the last few weeks too. But only on People Permission validation so far. The others are ok. Start by checking the CAI Plugin is running and configured correctly. I believe in your version it is still a C plugin so this should be in your ar.cfg(conf) as

Re: Oracle-RAC and ARS Issues?

2011-10-16 Thread Joe Martin D'Souza
John's note struck an odd thought.. What are the chances some developer has the wrong server configured to the wrong IP address on his host file on one of his laptop or PC he works from (If you'll or he is not using DHCP), thus sending some of the development to the wrong machine from one of the

Re: Oracle-RAC and ARS Issues?

2011-10-16 Thread John Peto
Hi JD, I'd say RAC with one node running is very close to a stand alone db... Post restore I presume if you don't make any admin changes - the problem doesn't happen? If that's the case then it's got to be worth putting SQL logging whilst you make changes, and until the problem occurs. Either

Re: Oracle-RAC and ARS Issues?

2011-10-16 Thread JD Hood
Apologies for not detailing the env further (can't ya'll read my mind?) So... Three environments, Prod, Test, Dev. All single servers, no AR Server groups involved. All are ARS 7.1, CMDB 2.01, ITSM 6.x on ORA 10g Yes, the versions are old and 7.1 is unsupported, but it was working just fine unt

Re: Oracle-RAC and ARS Issues?

2011-10-16 Thread John Peto
Hi JD, I think it's got to be something mis-configured, it's obviously not random as it's only affecting the system-data as you've described.. I think for more help you need to explain the config. How's the tns setup? Is it a server group? Is there a loadbalancer for the db? How many app serv

Re: Oracle-RAC and ARS Issues?

2011-10-16 Thread John Peto
Hi - I did an upgrade from 7.01 to 7.6.3 in a server group and the second install always had to fail once (can't remember the reason) For the licensing just add the licence for server 2 after installing server 1, as the licences are all in the database - 2 should then install pre-licensed. It w

Issue seen in the Validation Step of Data Management Tool (7.6.03)

2011-10-16 Thread Amey Bhosale
Hi All, We are facing with an issue in Data Management Tool (7.6.03) where the records get stuck when doing the validation step. It continues to show the record in Pending Status of being validated but no further action happens.I searched the record in DLD:Thread Form where the entry gets crea