The api exposes information on whether a fixed licence has been leveraged
through the use of the license type, current license type, and last access
time. For example, when a user is assigned an ar fixed and an incident
fixed, at the time the user logs into remedy, the incident fixed license
shows
Hi Folks,
I am experiencing a performance problem on my 7.6.03 AR System. The
problem gets worse over time. When the server is started, performance
is fine. For example, it takes about one second to load a particular
record in the Windows client and about two seconds to load the same
record in the
Anybody run into this or something like it?
Incident form, Resolve Screen (after pushing button on Incident).
Entire screen and values is English, except one field that is showing French
values?
(as in the drop down list is in French, not the values of the French).
And while I have your a
Hi Folks,
Happy holidays to those of you who celebrate.
I am still struggling with the performance problems associated with a
"get-list" web service. Does anyone know if it is possible to return
multiple records from a filter that is invoked by a "service" type of
web service?
And Misi... regard
Thank you David. I guess I could've just tried the stack installer :)
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Good afternoon All -
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The SSI supports installing into a server group. During the install, you'll
get a panel that says:
“AR System Server Group Information
Installation program detected an existing database instance ARSystem. Click
Next to continue the installation to share the existing database as part of
Depends on if you are encountering a problem. The latest hotfix is described
here:
10-Nov-2011 Describes an issue in the BMC IT Service Management
Suite which prevents the license usage report from displaying the usage of
floating licenses over a specified period of time.
ht
Thanks - I can understand why an old man like me didn't pick up on that (I'm
past reading the articles - I now can admit I just look at the pictures) - not
sure why multiple BMC support folks weren't aware of it.
- Original Message -
From: "David Easter"
To: arslist@ARSLIST.ORG
Sent: Th
If you'd like that information, just enable the Historical License Usage option
on the server. You can then see what the usage was for any point in time - or
over a breadth of time like one week.
>From the "What's New" Guide:
AR System Historical License Usage-Tracks information about licen
Seeking a CMDB Remedy Developer. It’s a 6+ month contract that has a good
chance of getting extended. We do provide full benefits if needed, or I can
work corp to corp. At this point, the candidate needs to be local to Colorado.
Will be responsible for CMDB (Configuration Management Databas
David,
You are absoultely right about fixed license behaviour, it was a
misunderstanding of my own.
They are on Windows AR System 7.6.04 SP1, does this release address
the defect that you mention about reporting in server groups?
-Mauricio
2011/12/29 Easter, David :
> There is no "peak" usage f
Speaking of the license usage report - it would be nice for it to provide daily
stats for a given time period - ie if I want to run it for a week, I need to
run it 7 times to get info for each day. Would like to see the report list the
'peak' for each day (and yes, I have put in multiple ticket
I've never used the stack installer (yet), but I've usually done option 1. You
might also be able to install the second server to a separate database with the
same name and then repoint it to the original database (via the Oracle TNSNames
file).
- Original Message -
From: "Frank Caru
There is no "peak" usage for fixed licenses. A fixed license is considered in
use the moment it is assigned to a named user. Even if that user never logs
in, it will show up as in use on the License Usage Report. Only floating
licenses have the concept of peak (or what we call "high water mar
ITSM 7.6.04 sp2
Redhat VM, oracle 11g
Looking to run ITSM/ARS in a server group with two servers. Have installed one
server using the stack installer. Installed in less than 45 minutes with no
issues. Now I need to install ITSM/ARS on the second server but the stack
installer does not let you r
Hello, there is a customer installation where I got a license usage
report, but the numbers do not seem reliable, since peak usage reports
60 AR User Fixed against 20 Incident Management User Fixed, although
there are many factores involved, the usage pattern is very different.
Every fixed ARS shou
Oh: Good one.. Rick !
On Thu, Dec 29, 2011 at 11:00 AM, Munukutla,Ravishankar <
ravishankar_munuku...@bmc.com> wrote:
> **
>
> Rick,
>
> ** **
>
> Please try the recommendations, posted here.
>
> https://communities.bmc.com/communities/docs/DOC-18162
>
> ** **
>
> Beyond this; if thin
Rick,
Please try the recommendations, posted here.
https://communities.bmc.com/communities/docs/DOC-18162
Beyond this; if things don't help- Check if some of the end users are running
unqualified searches on AR-Reporting.
Regards,
Ravi
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