Re: [EXTERNAL] Garbled User tool screens

We have seen a similar problem in the mid-tier, instead of flushing the cache we now stop Tomcat to delete the cache files manually then restart Tomcat. Rebuilding all the cache files from start seems to resolve the issues (which were users having problems with fields and workflow after an MT ca

Re: Possible reasons for "500 - Internal server error." while consuming a AR System published web service.. <<>

Hey Jason, Thanks. Tried it. Taking it off and setting the MinOccurs to 0 doesn't still pick up the default from the AR Server but returns a 500 error. So I'm stuck with having to define it as a DefaultValue in the WSDL or setting it in the Request envelope. Joe _ From:

Re: Monitoring

Try Silk from Borland Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Tuesday, January 22, 2013 8:58 PM To: arslist@ARSLIST.ORG Subject: Monitoring Is there monitoring tool for remedy app that would simula

Monitoring

Is there monitoring tool for remedy app that would simulate a remedy transaction through http interface. Let me know what you use to monitor remedy transactions. thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.

Re: Possible reasons for "500 - Internal server error." while consuming a AR System published web service.. <<>

It didn't work as I was expecting it to, if I change the minOccur to 0 while the field is still required. I even tried setting $DEFAULT$ thinking that while passing through the AR layer, that would get translated but that didn't do it either. It actually keeps the value as $DEFAULT$ in the charact

Re: Possible reasons for "500 - Internal server error." while consuming a AR System published web service.. <<>

I have seen the same thing with soapUI. I just go through and remove the question marks between the tags. Jason On Tue, Jan 22, 2013 at 4:51 PM, Joe D'Souza wrote: > Yes I am using soapUI. I thought that ? indicates no value. > > If however you leave ? for drop lists, the WSDL plugin does use

Re: Possible reasons for "500 - Internal server error." while consuming a AR System published web service.. <<>

Yes I am using soapUI. I thought that ? indicates no value. If however you leave ? for drop lists, the WSDL plugin does use the field default if it’s a required field in the ARS. I tried the element with and got the 500 error. Would that error go away if I changed the minoccurs on required chara

Re: [EXTERNAL] Check Workflow 7.6.4 Incident

Christie: Is your test account also a member of the Owner Group assigned to the test ticket? Members of the Owner Group can modify any ticket the Support Group in question is an Owner Group for except those in Closed status. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Al

Check Workflow 7.6.4 Incident

Hi All - I am working on my 7.6.4 upgrade. I have created a test account that just has Incident User and when I go into incident to a ticket that doesn't belong in my test user's queue they look like they can modify all the fields (if I try I do get an error) but they are able to add Tasks. Is th

Re: [Info] Midtier Preload: 7604 SP4ars

Security should be done in layers. Relying on Security by obscurity alone is bad but don't offer up more info than you need to. Typical balance of performance vs. security... In this case there is a performance impact to be extra secure. Are there holes somewhere, you bet. That is one reason f

Re: Possible reasons for "500 - Internal server error." while consuming a AR System published web service.. <<>

Required (In XML minOccurrs = "1") means it has to have a value. All the MidTier does for required (I think) is validate that the element has data. I think all type checking and actual data validation is from the AR Server processes. For the ? issue, are you talking about what you see in s

Re: Drift Management Job Fails - Plugin Server Terminated

Hi, what other products and version are you using? Do you install patches? Peter 2010/3/9 Vivek Sanckar N : > first ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been fo

[Info] Midtier Preload: 7604 SP4ars

LJ "Security by obscurity". It never took off. I suspect one can enumerate through a list of fields to see which ones exist by making calls to a Mid Tier servlet and examining the response, but regardless, Mid Tier / AR System will be stopping any harm coming of such calls. (Equally, you can

Real number fields and the Precision property..

I've barely (if at all) used real or decimal fields in a long time, so I do not recall if this was ever working like how I would expect it to, bearing in mind the true mathematical meaning of the term precision used with decimal or real numbers. How does the AR System store Real Number fields w

Re: [Info] Midtier Preload: 7604 SP4ars

John, I'm by no means an expert on this, however. It is my understanding that a simple situation of you not having access to a field, this lack of access means that you don't even get to know that the field exists, and if you have a single form that contains all objects, and controls the displa

[Info] Midtier Preload: 7604 SP4ars

Doug, You make a good point. Because different users have different permissions and access todifferent fields and constructs and workflow. But that's not something JS can't do for you, given the permissioning has to exist on the server side for security reasons. In fact, I guess it's handl

Re: Cannot resize panels on CHG:Infrastructure Change

Thanks! I got it to work. I have to run to a meeting and want to try a few other things first. I will send an update in a little bit. Jason On Tue, Jan 22, 2013 at 11:06 AM, Sabyson Fernandes wrote: > ** > Jason, > > Looks like that might be the case. Have done this and noticed that all of >

SVTs vs performance

Hi, I have a question to all who use lots of SVTs. I'm trying to find out if 7000-9000 SVTs can make a performace nightmare. There was a discussion on that subject at WWRUG11 but I can't remember numbers. And i'm aware of approach "define as many SVTs as you have different goals" but for some rea

Re: [Info] Midtier Preload: 7604 SP4

Because different users have different permissions and access to different fields and constructs and workflow. Creating one page for all users would be a security violation as users could then see things in the html/javascript that they were not supposed to know about -- even if logic was there

Re: [EXTERNAL] Garbled User tool screens

I just posted to the BMC Communities the Cache Clean utility we use https://communities.bmc.com/communities/docs/DOC-22412 We have customized the primary form the users have and added a form menu (button) that does the following: Closes all open forms then executes the Cache Clean with a Run Pro

Re: SNMP traps

We're monitoring... arsServerStat-API-Requests arsServerStat-CPU arsServerStat-Since-Start arsServiceType arsServerStat-Current-Users aesState -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Wednesday, 23 Janu

Cannot resize panels on CHG:Infrastructure Change

ARS 8.0 ITSM 8.0 This is my first official attempt to customize the layout of an OOB form using Overlays (besides beta testing, messing around, other disposable changes). We added a field to the Infrastructure Change form and want to put it in the panel with Service, Template, Summary and Notes.

[Info] Midtier Preload: 7604 SP4

Ravi Yes, I'm aware of the difference between the browser and Mid Tier cache, but the Mid Tier element does not seem useful after the Javascript has been created. The problem is Mid Tier is caching arapi objects, not Javascript. Once the JS is available in a Mid Tier cache, the majority of work

Re: [Info] Midtier Preload: 7604 SP4

There is subtle difference here Server(Midtier Server: Prelaod) cache vs browser cache. Regards, Ravi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: 22 January 2013 02:22 To: arslist@ARSLIST.ORG Subject:

Re: [Info] Midtier Preload: 7604 SP4

General rule of thumb: All patches/service packs on AR system are cumulative. So what is available in 7604 SP2; would be available in 7604 SP3 and 7604 SP4 and forth. Things are forward ported to forth coming releases/Service Pack/Patches etc. However; there could be classic case; where I am o

Re: [Info] Midtier Preload: 7604 SP4

Yes Laurent, this is the expected behavior with 7604 SP4, 8.0 and upwards with the said optimizations for caching. Typical lab results with OOTB ITSM used to take around 50 minutes for preload; is now down to 10- 12 minutes and for CPU from a 90+ % utilization it has come down to around 50% uti

New version of ARSmarts Data Manager available

Hello List, At first, I would like to thank all those who participated to the early stage of the ARSmarts Data Manager beta program. Thanks to their feedback, the Data Manager has improved considerably. A new version of the Data Manager is now available on our website (build 415). In this

Dallas Area - BMC User Group January 23

FYI for anyone in the Dallas area not on the DL, McAfee is hosting a BMC User Group meeting tomorrow. Info below. Thanks. Nate. BMC Software DFW User Group Join us on January 23rd for a meeting of the Dallas Area User Group and hear directly from McAfee and BMC's CIO office on how they both u

Re: SNMP traps

It monitors all child processes of armonitor.cfg/conf as far as I know. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of S Test Sent: Tuesday, January 22, 2013 9:08 PM To: arslist@ARSLIST.ORG Subject: SNMP traps Hi Listner

Re: [EXTERNAL] Garbled User tool screens

Mary: Not specifically, but we have seen various random weird behaviors with forms accessed via the User Tool, usually after we've made updates to the form. Rather than changing the home directory as you were advised, we found that if we just have the user clear out all folders in their home d

Portland, OR User Group 1/24

January 24, 2013 3:00 p.m. - 5:30 p.m. Embassy Suites Portland - Downtown 319 SW Pine Street Portland, Oregon, 97204 Map and Directions

SNMP traps

Hi Listners, I want to find out uses of Remedy snmp traps people use for monitoring If you use it what are you monitoring? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and hav

Re: Garbled User tool screens

Thanks Fred! it seems like if we don't flush the cache on the midtier, it doesn't happen. But I'd say it's rare that we do not do a flush cache in that instance. We will start doing that as well to see if it helps. -Original Message- The MidTier is just another client so flushing th

Re: Garbled User tool screens

The MidTier is just another client so flushing the cache on it will have nothing to do with the User tool. It sounds more like something happening when you update the forms/workflow. After we do an update we tell the users to clear their cache for the User tool Fred -Original Message---

Garbled User tool screens

Morning! When we flush our midtier servers after we have updated forms/workflow on our servers, from time to time users will experience what they see as a garbled screen when they open a form using the User tool. What they are actually seeing is a different view than is identified in the Appli

Re: Active Directory Integration Problem

Hi, just to note, version 8.0 does actually come with a pre-configured Data Management LDAP (and LDAPS) to People integration via AI that I have used at a customer quite effectively (minor changes to the OOB Transform to handle data manipulation). It possibly could be configured for a previous v