Re: Notification to Assignee when INC is Modified

2013-04-28 Thread Tauf Chowdhury
Ah! Jason beat me to the punch... Do what he says :) Sent from my iPhone On Apr 28, 2013, at 9:41 PM, Jlbess wrote: ** Remove the last modified dates from your qualification. jason On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1

Re: Notification to Assignee when INC is Modified

2013-04-28 Thread Tauf Chowdhury
Sandra, Remove the last modified date qual. You're already firing on modify. Have you run logs to see if the filter actually fires? Sent from my iPhone On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" wrote: ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 My users want an email notificatio

Re: Notification to Assignee when INC is Modified

2013-04-28 Thread Jlbess
Remove the last modified dates from your qualification. jason On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra" wrote: > ** > Windows 2008 r2 > Oracle 11g > ARS 8.1 > ITSM 8.1 > > My users want an email notification when their Incident is modified. I have > created a Filter where: > On Modif

Notification to Assignee when INC is Modified

2013-04-28 Thread Hennigan, Sandra
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 My users want an email notification when their Incident is modified. I have created a Filter where: On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee') Action = Not

Re: Remedy - ARS 7.6.04 SP4 Install Fails

2013-04-28 Thread Simon Ellis
How are you connecting to the Oracle Database? We had an issue when trying to connect using the Oracle SID, when we changed it to connect via the Oracle Server Name we got the upgrade prompt screen... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: mandatory product categorizations in 7.6.04

2013-04-28 Thread Tauf Chowdhury
Mahmoud, In best practice view, the prod cats are displayed in a pop up to gather info from a user. However, if you look at the form in dev studio or run a simple report, the fields are there. Same should be the case with Op cats. Sent from my iPhone On Apr 28, 2013, at 5:16 AM, "Mahmoud Mahdy-Mo

Re: mandatory product categorizations in 7.6.04

2013-04-28 Thread Mahmoud Mahdy-Mohamed, Vodafone Egypt
The problem is "product categorizations" in 7.6.04 in another form or popup so I'm asking and know well that I can change the property of the field to be "Required" however it can be done if I have the field in the same form. From: Action Request System discussion list(ARSList) [mailto:arslist@