Ah! Jason beat me to the punch... Do what he says :)
Sent from my iPhone
On Apr 28, 2013, at 9:41 PM, Jlbess wrote:
**
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra"
wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
Sandra,
Remove the last modified date qual. You're already firing on modify. Have
you run logs to see if the filter actually fires?
Sent from my iPhone
On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra"
wrote:
**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notificatio
Remove the last modified dates from your qualification.
jason
On Apr 28, 2013, at 8:55 PM, "Hennigan, Sandra"
wrote:
> **
> Windows 2008 r2
> Oracle 11g
> ARS 8.1
> ITSM 8.1
>
> My users want an email notification when their Incident is modified. I have
> created a Filter where:
> On Modif
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
My users want an email notification when their Incident is modified. I have
created a Filter where:
On Modify, Execution order = 0 if ('DB.Last Modified Date' != 'Last Modified
Date') AND ('Status' < "Resolved") AND ($USER$ != 'Assignee')
Action = Not
How are you connecting to the Oracle Database? We had an issue when trying to
connect using the Oracle SID, when we changed it to connect via the Oracle
Server Name we got the upgrade prompt screen...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Mahmoud,
In best practice view, the prod cats are displayed in a pop up to gather
info from a user. However, if you look at the form in dev studio or run a
simple report, the fields are there. Same should be the case with Op cats.
Sent from my iPhone
On Apr 28, 2013, at 5:16 AM, "Mahmoud Mahdy-Mo
The problem is "product categorizations" in 7.6.04 in another form or popup so
I'm asking and know well that I can change the property of the field to be
"Required" however it can be done if I have the field in the same form.
From: Action Request System discussion list(ARSList)
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