Installer Hangs while upgrading atrium core to 8.1 from 7.6.04 SP2

2013-08-15 Thread Vivek Garg
We are in a process of upgrading all remedy modules to 8.1 from 7.6.04. First we ran the installer for AR server and it upgraded but with 1 severe message saying that approval server sanity check failed. Then we ran the atrium core installer and it's in same state from the last 18 hours. It got

Re: 'z1D Action' field question

2013-08-15 Thread Mitcham, Ross
You could also use the native search functionality of Dev Studio for find all occurrences of z1D Action and/or z1D_Action in the Run If qualifications of Filters (and perhaps active links) to compile this list Regards, -Original Message- From: Action Request System discussion list(ARSLi

Resolved: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

2013-08-15 Thread Deyon Dussie
(jumping the gun) Finally this is resolved . Thanks Pascale for all the help. Sumarize: Issue:SW00439379 When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers Resolution: Apply Pa

SQL Query

2013-08-15 Thread Kathy Morris
Hi, I am trying to remove specific records from a table (T350). If I run a SQL query on a Remedy form that has a T-table (T350) with a B-table (B350) attachments, Am I going to be able to delete the data in both tables? My query: Select C8 from T350 Where C8 = 'Reconciliation' My

Re: SQL Query

2013-08-15 Thread Pargeter, Christie :CO IS
Don't forget your H350 table too. But the C1 from T350 if I remember right is the C1 from H350 & B350. Also, can't you do this with an escalation or filter? If you do this with workflow the system will get all the sub tables for you. From: Action Request System discussion list(ARSList) [m

Re: SQL Query

2013-08-15 Thread Downing, Ryan
Kathy, Is this about the RE:Job Runs form? Use ARSystem to do the delete. It will clean up H and B tables for you. Did you create the filter to do the delete? Are you having an issue deleting the RE:Job runs records? Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto

Re: SQL Query

2013-08-15 Thread Grooms, Frederick W
Is there any reason you can't remove them using the client? You would have to do a compound query and do the B and H table(s) first before deleting from the T table i.e. Select C1 >From B350 Where C1 in (Select C1 from T350 Where C8 = 'Reconciliation' ) Select ENTRYID >From B350C536870923 Where

Re: SQL Query

2013-08-15 Thread Kathy Morris
** Our performance is so poor right now that we are doing this directly thru SQL. I did not do a query on C1, I queried C8. Is there something that need to do with C1? We are trying to stabilize things because a lot of records are created in the table and it's degrading performance right now.

Re: SQL Query

2013-08-15 Thread Downing, Ryan
Kathy, Unless you need to keep the records in this form.perform a truncate on the T H and B tables If it is the RE:Job Runs form the records on only for referencenothing else.. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

User locks in db causing stuck threads that aren't timed out

2013-08-15 Thread Campbell, Paul (Paul)
OK, put on your thinking caps for this one, it's a good one I had a situation where our database was experiencing user locks for a specific sql transaction that was causing fast threads to get hung in a waiting state, some for days, so for the background: Our environment: We are running a four

Re: SQL Query

2013-08-15 Thread Kathy Morris
Hi, We are trying to delete data from 3 forms. RE: Job Runs RE: Job Events Application Pending Our team Project Manager wants to run a history report on the data that was in Job Runs to measure how long reconciliation jobs are running (instead of adding another 10 Gig of Memory). To pre

Re: SQL Query

2013-08-15 Thread Kathy Morris
We are not using the client because it was hanging, and I tried the escalation to delete the entries however it hung. Thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 15, 2013 10:36 AM To: arslist@A

Re: SQL Query

2013-08-15 Thread Kathy Morris
*** What is B350C536870923? When I entered this value B30+the column - the query did not work for me. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 15, 2013 10:36 AM To: arslist@ARSLIST.ORG Subject:

Re: SQL Query

2013-08-15 Thread Grooms, Frederick W
I was just giving an example (the 536870923 was an example of a field ID) . If you look in your database you should see a B350Cx table. That holds the actual attachment. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Thu

SV: Slow import

2013-08-15 Thread lars . j . pettersson
Server reboot helped, now fast as expected…☺ // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Danny Kellett Skickat: den 14 augusti 2013 09:48 Till: arslist@ARSLIST.ORG Ämne: Re: Slow import ** Lars Have you run this query outside the AR system? E

Re: User locks in db causing stuck threads that aren't timed out

2013-08-15 Thread Campbell, Paul (Paul)
I already have the Request ID Block Size set to 50 on this form and the form it does a push to. I've seen transaction locks on a insert/update statements before, but not on a select. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederi

Re: User locks in db causing stuck threads that aren't timed out

2013-08-15 Thread Longwing, Lj
Paul, I've experienced locks on select before, when there are a large number of (or a number taking a large amount of time) inserts/updates taking place, the select doesn't want to give you 'dirty' data, so it waits till they are done. To avoid these, you can try using the NOLOCK DB Hint On

Re: SQL Query

2013-08-15 Thread Brian Goralczyk
Do NOT use an escalation. It will review all the rows. Unless you are running it on a different table that doesn't have a lot of rows and doing a delete from that. You want to make sure you do a multi thread delete and not a single thread delete. What DB are you using? If you are using Oracle

Re: SQL Query

2013-08-15 Thread Kathy Morris
I had to shut off the escalations because our system was hung. There were over 36,000 records. Yesterday there were over 500,000 records. I did know there was a multi thread delete. Is this in Oracle? Thanks so much. I have been struggling with this all day. From: Action Request Sys

Email notifications being sent to obsolete users? Remedy 7.5

2013-08-15 Thread Sanner, Lorraine
I noticed yesterday that when tickets were assigned to groups, we were getting "Undeliverable" messages back from the mail server. All of these were notifications (A ticket has been assigned to your group...) that appear to have been sent to users who are no longer with the organization, and wh

AUTO: Luisa Clotilde Carena è assente dall'ufficio. (tornerà il 02/09/2013)

2013-08-15 Thread Luisa Clotilde Carena
Sono fuori dall'ufficio fino a 02/09/2013 Risponderò al messaggio al mio ritorno. Nota: Questa è una risposta automatizzata al messaggio "Email notifications being sent to obsolete users? Remedy 7.5" inviata il 16/08/2013 1.41.29. Questa è l'unica notifica che verrà ricevuta mentre la pers

JOB: Remedy Developers - Washington DC

2013-08-15 Thread Brian Pancia
We are currently looking for several Remedy Developers to fill various positions on our Federal Government contracts in the Washington DC area. Below is a list of the open positions: ITSM 6.0 to ITSM 7.6.04 upgrade project. Asset Management, Change Management, and BMC Analytics experience a m