Re: 7604 ITSM field mapping for pushing from incident to create a Task

Hi, The following mappings may help in creating task from incident. A filter Push Field action from HPD:Help Desk form to the TMS:Task form(Create Task view). Some field mapping may need to added/removed depending on the requirement. Submitter = $Default$ Status = $Default$ Assign

Re: Can a CTM:People record be added to an existing User record?

David, If you are asking about MERGE filters, yes the filters that perform those duplicity checks do not fire on MERGE on almost all versions that I have worked on so far. They are only designed to fire on SUBMIT. That being said I have not yet worked with 8.x In my opinion I think they might hav

Re: Can a CTM:People record be added to an existing User record?

Hi, It should be pretty much any version really. Just make sure to align fields like License Type, Group List and Application Licenses in the User records with CTM:People and CTM:People Permission Groups forms. Best Regards - Misi, RRR AB, http://rrr.se > Is this 7.6.4? > > > > Sincerel

Re: Splunk - Remedy Integration

A quick search on http://answers.splunk.com shows the question comes up regularly, so have a look at the following to see if they point you in the right direction: http://answers.splunk.com/search/?q=alert+script+parameter&Submit=Search http://answers.splunk.com/answers/749/how-do-i-pass-event-a

Re: Customization

ButDoug is executive, and deals with executives every dayso he is able to get down to the 1's and 0's if you want, but he is the most convincing person I have ever talked to about the virtues of Remedy and why everything works the way it doeswhile I would never ASK Doug to talk to my bo

Re: Can a CTM:People record be added to an existing User record?

Is this 7.6.4? Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, October 21, 2013 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Can a CTM:People record be

Re: Customization

I agree, in my experience with Doug, he is more like most of us. He is a techy. Account Execs need to handle management not techy people. Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On B

Re: Can a CTM:People record be added to an existing User record?

Neat trick LJ - never tried that one. If I am not mistaken the MERGE filters do not check for the same validations as when you SUBMIT, so creating info to import works too. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ L

7604 ITSM field mapping for pushing from incident to create a Task

I was wondering if someone has the field mapping, and is willing to share it, for custom code in a filter, to create a task from an Incident? [yes, I do realize I could trace the workflow of the Incident and pressing the Task buttons etc. just hoping someone will be nice so I can avoid all that

Re: Customization

Absolutely. Your sales rep should be available for a conference call with management. There are many, many instances where a salesperson can speak the language of management, so that they can better understand what should happen. We had a sales rep named Aaron Duchak who answered every question an

Re: Can a CTM:People record be added to an existing User record?

Here is a 'cheat' for you add a 1 to the end of the current user record, create the people record the way you want, then delete the user record created by the people process, and rename the 'actual' user record in place of the deleted one. On Mon, Oct 21, 2013 at 8:37 AM, McCarty, Brian J < bria

Can a CTM:People record be added to an existing User record?

Hey, ARSList! I've been scratching my head on this one for a little while and decided it was time to canvas the experts. We recently moved our development server to a new box and in the process only the USER form records were moved for my development team. We still have access to get into Dev

Re: Customization

Richard, That was my initial thought as well. You would think the local BMC sales rep would be invested in the success of the product at this site. Sent from my iPhone > On Oct 21, 2013, at 7:33 AM, "richard@bwc.state.oh.us" > wrote: > > ** > Just asking, but “why Doug” in these situatio

Re: Customization

Just asking, but “why Doug” in these situations? Where is your local salesperson or technical person. Don’t you get periodic visits from them or have access to the regional tech person? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt

Re: CAUGHT EXCEPTION: UNABLE TO GET VALUE OF THE PROPERTY 'START'

Thanks to all of you with your feedback. The problem was Resolved after flushing the mid-tier cache. [Description: EOH CMYK small] Fazila Patel Remedy Administrator EOH Managed Services PS tel: +27 (10) 241 7107 | cell: +27 82 922 2322 fazila.pa...@eoh.co.za |

Re: incoming message is not getting parsed.

Hello , there 3 permisison groupes i.e. Submitter ,Public and Assignee .Out of these groups Submitter is set to Change and Public is set ot View and assignee is set to Change. Regards, Amit B. On Fri, Oct 18, 2013 at 2:14 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > You list t

Re: Need help to resolve this issue

Hello , This is structured email interface. Email template contain instruction like Action = Submit and i have also mention schema name. i have checked email template and we are not using request ID (1) field. Regards, Amit B On Fri, Oct 18, 2013 at 6:11 PM, Joel Sender wrote: > ** > > Maybe:*

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

Hi Rod Yes I am moving to 64bit for OS and DB. Also introducing Server groups and a admin server so a nice project to work on and something I am actually looking forward to. Will check out Misi's data tool as well. Thanks for the advice Cheers Brad On Sat, Oct 19, 2013 at 1:30 PM, Rod Harris

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

Hi Davin Thanks for this - will download the presentation. Wasn't able to make the RUG next year - however next year I will be there. Cheers Brad On Fri, Oct 18, 2013 at 6:17 PM, Davin Lindner-Green < davin.lindner-gr...@raptek.com> wrote: > ** > It sounds like you are getting some good advice

Re: Splunk - Remedy Integration

Thanks Vikrant, actually I am looking for the solution: how to pass the alert values generated from Splunk to the batch file. How to dynamically set those at Splunk while calling the batch file? Regards, Sachin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] O

Re: Splunk - Remedy Integration

Hi, The batch file can take command line parameters which can be set via splunk dynamically. The batch file can send the input parameters for the Java code calling web service. This is a solution at a very layman's terms. Hope it helps you. Vikrant On 21-Oct-2013 12:48 PM, "Sachin Verma" wrote:

Splunk - Remedy Integration

Hi, The issue is related to integrate Splunk with ARS7.6.04. Splunk is implemented to monitor some network devices and generate an alert if there is any issue. We have: -the java program ready with in-turn able to consume remedy web-services to create an incident in remedy. -We have also creat