Hi Misi,
Could you please explain bit elaborate on updating the form definitions. The
last update on the form .def was happened on June month.
Today, I have captured few logs and it shown the timestamp as yesterday.
My unix admin has explained me on this error like the funtions starts with
Hi,
I observed similar exception on our systems :
Caught exception :Object doesn't support property or method ''getAttribute'
I played a little bit with that and found a setting combination which worked:
1) open the page in compatibility view mode
2) press F12 (developer tools) and for the
Hi,
The error might not be related to the ARExport-call at all, but that is the
last API call that is done.
The ARValidateFormCache that is called will compare the date to the FORM and
all related ACTL:s, ACTL-GUIDE:s and MENU:s. If any of these has been updated,
a new version needs to be
Hi All,
Now we are trying to create a filter that executes the set function :
DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) + . +
YEAR(, $Reported Date$) + + HOUR($Reported Date$) + : + MINUTE
($Reported Date$) + : + SECOND($Reported Date$)
do you think is a good idea
Hello Neha,
Thanks for the post.
You can download the Data Management Administration Guide for 7.6.04
Application version from below web link on BMC Support site (Please open this
link from IE in case you any error message from other web browser)
Hi,
I have not used DATENUM)= to any greater extent, but if it works your idea is
not bad. Just put it in a display-only-field that you use for this purpose
only.
The alternative would be to change the date format for your complete AR
Server, but that might affect other things. This can be done
Hi Misi,
((DATENUM (dd, $ Reported Date $) + /) + DATENUM (mm, $ Date $
shown)) + /) + DATENUM (, $ Date Reported $)) + ) + (((HOUR ($
reported Date $) + :) + MINUTE ($ reported Date $)) + :)) + SECOND
(reported Date $ $)
Produces this:
6/12/2013 10:41:57
You can see that the day is
Hi,
What about LPAD(DATENUM (dd, $ Reported Date $), 2, 0)
?
But I'm not sure if I didn't forget something :)
regards
Marek
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Maybe it must be like this :
LPAD(DATENUM (dd, $ Reported Date $), 2, 00)
give it a try.
regards
Marek
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Hi Misi,
You are right...!
The problem is with macro file format of opening the .arq file. In windows,
.arq file content would be readable only when we open it in notepad, word pad
etc...
In such cases, if unknowingly, we checked the option Always open using the
selected program then it will
Terry,
Arg...bummer. We've also been in contact with BMC Support, and they've had no
suggestions for us. So I appreciate the reply, that is too bad. :(
Thank you!
`Elyse
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Ok...this was the question. Let me change that...she wants to see every time a
form has a change; what was done and by what user. Would that make any
difference.
Thanks to all of those that have replied..
Thanks,
Ron Young
Do not count the days; make your days count. (Muhammad Ali)
From:
Hello All,
I take this opportunity to inform you all that, BMC
Customer Engineering and Support Teams are conducting webinar sessions to
provide information on BMC Remedy products Key Modules.
The next webinar session in the series is scheduled
for December 11, 2013. You can get all
Just FYI, the two webinar recordings hyperlinks don't seem to go anywhere.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of shivkumar manakshe
Sent: Friday, December 06, 2013 8:43 AM
To:
All,
HAPPY FRIDAY
I know that this is the only and best list dealing with all things remedy,
however, our shop uses TMART to talk to BPPM, to open incidents in Remedy. I
heard a rumor that BMC TMART might be going away.
So I need to ask, has anyone else heard that?
And just
ITSM 764
We are getting a lot of requests from end users to add more Pending Status
Reasons specifically to handle calling a customer back. OOTB there is one
called Client Action Required which I think we be sufficient but we are being
asked to add First Notification, Second Notification and
Dear all,
Could someone please give me an idea of what the salary range should be, in
Germany, for a Lead Remedy Solution Architect position, responsible for
business and technical implementation of Remedy (new deployment, ITSM 8.1,
custom business apps, etc.). This is an FTE position. This
Thanks!
Here are the links:
Connect with Remedy Webinar
Series : https://communities.bmc.com/docs/DOC-26400
Atrium Webinar Series : https://communities.bmc.com/docs/DOC-22363
On Friday, 6 December 2013 8:18 PM, Pierson, Shawn
shawn.pier...@energytransfer.com wrote:
**
Just FYI, the two
I have to ask...how much are they paying the support/admins?
Thanks,
Ron Young
“Do not count the days; make your days count.” (Muhammad Ali)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dragan Levic
Sent: Friday,
Hi Carl,
I have tried as you suggested but not working. I have passed login id, action
command and templates instance id correctly but incident record is not creating
in helpdesk form
- Checked incidentinterface form -- Record got created here and all the fields
like user details and template
I am using a public routine only for authenticating a user and I am
authenticating user only once in entire application
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Turn on filter logging and see what data elements in the HPD:IncidentCreate
form Remedy is not happy with.
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Jase,
I wouldn't take that bet. Unless we are going to say remote offices would
invalidate your wager. Most companies are against remote work these days.
Gotta see that head down you know.
Brian Goralczyk
On Thu, Dec 5, 2013 at 6:34 PM, Jase Brandon jasebran...@gmail.com wrote:
TBS??? I
Hi folks,
is there a simple way to have a filter set a couple of fields in a form
with the name and size of a file stored in the attachment pool on the same
form?
thanks in advance
ciao
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I searched this year's posting for this issue and not finding anything, I am
posting my issue.
Environment:
ARS 7.6.04 SP4
ITSM 7.6.04 SP2
Mid-Tier 7.6.04 SP4
Description:
I have a requirement to modify HPD:Help Desk to:
Add a row to the Template and Summary fields (from 1 row to 2 rows of
That is correct (I'm part of the team), Atlanta.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, December 05, 2013 7:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job Opening: Remedy Developer
If you do a set fields action (with a button) on an active link and set
your character field with $Attachment$ (or whatever you called your
attachment field), you will get the name, but I'm not sure how to
retrieve the size.
Lisa
-Original Message-
From: Action Request System discussion
Use the Work Info form, easier to modify and if a customer is called back more
details can be captured.
-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Dec 6, 2013 10:10 am
Subject: Customer call Back Tracking
ITSM 764
We are
I have a job opening in Albuquerque for a ARS rememdy developer. It is a short
term contract. Rate is negotiable. Here are the job requirements.
Top Three Skills:
1) 3 Years with Remedy/ARS development.
2) 2 Years of experience with HTML
3) 2 Years providing tier 2 support to customers to
Hi,
I think you will get the name and prefixed by two numbers. These correspond to
the compressed and uncompressed size of the attachment. It is easy to parse
out these numbers and separate them from the name using a couple of
STRSTR/SUBSTR/... calls.
Best Regards - Misi, RRR AB,
Hello All,
I'm running into an issue with RBE Engine where the rule is not getting created.
I can create a Use Case
I can go to the Worksheets and create a rule to use the use case. But when I
search the RBE:Rule form, I do not see a rule created for my use case.
I can't open the RBE:Rule form
I have a job opening in Albuquerque for a ARS rememdy developer. It is a short
term contract. Rate is negotiable. Here are the job requirements.
Top Three Skills:
1) 3 Years with Remedy/ARS development.
2) 2 Years of experience with HTML
3) 2 Years providing tier 2 support to customers to
Thank you for the assistance - here is what I did to successfully add and use
new attributes in the Status Reason field.
1. Add the new Status Reason attribute(s) in the field called Status
Reason(100150) on form AST:Attribute. Make a note of each new Status
Reason attribute ID.
2. Add a
Ok, I looked into this a little further.
If you query the db you can get the file sizes. Using a set fields action
will only get you the full path + file name of the attachment.
If you know the schemaid and fieldid you can query the table fairly easily.
If you describe the attachment table
I don't find any error in the log :( Trying this on 7.5
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My bad, incident is getting created. I was not able to find the records since I
was searching with status.
Template has status resolved but incident is created with Assigned status. Not
sure if this is a bug or a feature
Hi,
To move a request to Resolved (first call Resolution), you need to provide
all the required fields (for Resolution) through the Template:
· Assignment Group and Individual Assignee Name
· Resolution Details i.e. Resolution Fields
· etc
You can validate what
Hi,
Before changing the date, can u pls chk the AR System user preference form.
there u hav an option to change the date time setting and chk the date time
setting from server.
Hope it will help.
Thanks,
Suresh L
On Dec 6, 2013 2:42 PM, team.rem...@libero.it team.rem...@libero.it
wrote:
Hi
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