Just throwing in my 2 cents here, but we offered the users a separate mid-tier
for 'unlimited' reporting, with the caveat that they would probably blow it up
if they were not careful, which they did. Many times. Our thoughts were that
the JVM would give up long before the application server.
Thanks for all of that :)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Tuesday, December 10, 2013 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding servers to the server group
**
This includes the response to LGs question..
This includes the response to LGs question
NOTE: I was not saying anything about HOW you configure the DB connection. I
am fine with the different
type of DB connection. That is a CONFIGURATION option on each server - how
the DB connection is
defined.
So, configure your new servers that
Dears,
I'm facing the below error when I tried to add new type in out of the box field
(Incident Type):-
"Use the menus to select this information. (ARERR 1291045)".
Thanks,
_
Okay, that was an epic answer.
The "what if's" here are interesting. We have spent a great deal of time
developing this idea, including time with BMC PS last year, ongoing
conversations with support, as well as our own internal database people.
The real crux of the problem we have is that you
Doug,
What does he do to prevent these users from 'taking too much bandwidth'
with their unlimited queries? Do you not like the 'special' connection to
the DB that he was looking at?
On Tue, Dec 10, 2013 at 10:22 AM, Mueller, Doug wrote:
> **
>
> William,
>
>
>
> My strong suggestion is to add
William,
My strong suggestion is to add the servers as regular servers in the server
group.
Then, just don't have them behind the interactive load balancer but maybe a
reporting load balancer. So,
regular interactive traffic is not directed to them.
Point mid-tiers for interactive use at the
We're just trying to keep all of the servers identical. It's easier long term
to just have one standard build.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 10, 2013 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re
William,
I can't verify this...but I'm not entirely sure you need to install ITSM on
the reporting boxesI honestly don't know for sure...but being the users
won't actually be 'working' in this environment, they may just need a
Remedy instance that can query the tables.
On Tue, Dec 10, 2013 at
So we currently have 6 AR servers in a server group - I'm adding some more.
Two of the new servers will be solely to support reporting.
I'm sort of mulling my options. I do not need them to be in the server group -
at least in the sense of taking over any functions if a task goes down. The
on
Hello Neha,
Is this related with SLA then Terja is correct.
To achieve this I believe you have to do the customization and capture the
status reason changes along with time in some custom form and the difference
between those times you consider as "Stop clock".
Warm Regards,
Pankaj Salpekar
S
Neha,
"Stop the clock" term used when you defined your SLA's and OLA's. Within the
'Measurement Criteria' for the SLA you can define when the clock should stop
'Stop When' and within the 'Exclude' field you can define what you want to be
excluded. Some people call this "Stop the Clock". For exa
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