Yes, you will need to know the form, and the view that they are looking at,
retrieve the form object, get the view id's, then look through the view for
the field with that label, get the field id, then get the field for the
form and get that field so you know it's db name, for each field, and then
What is that "another level of processing" - I am sorry but I did not
understand you.
Do I need to manually perform this processing ?
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"Where the Answers Are,
Hi James,
The API is server side processing, where as the Mid Tier / User Tool is
manipulating the value before being passed to the API.
You would need to add another level of processing in your program to retrieve
and translate the Field Label to the associated Field DB Name/ID for use with
thi
First of all thanks Carl Wilson and LJ LongWing for responding to my post.
I am passing the field label value as a qualification. I am getting the correct
results when I am passing the field ids or fields DB names but I want to pass
the values similar to the Mid Tier UI. I have added a text fiel
the API code uses the DB name of the field not the label, give it a try
again with the database name and see if that works for you
On Dec 11, 2013 4:00 PM, "James" wrote:
> Good Day List,
>
> Has anybody ever used server.ParseQualification method in any of your
> third party API coding ? I just n
Hi,
Is that the correct name for the field or the Display Label?
You can use the Database Name or ID for the Field reference.
Kind Regards,
Carl Wilson
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARS
Good Day List,
Has anybody ever used server.ParseQualification method in any of your third
party API coding ? I just now did it but unable to succeed, system is giving me
the error as field not recognized.
I did something like this Dim Qual= server.ParseQualification("HPD:Help Desk",
txtQual.T
This gentleman may be able to help you spend money !
*Global Communications*
Mark Stouse
Area Vice President, Global Communications
Office: 713-918-2714
Mobile: 281-468-1608
Skype: markstouse
mark_sto...@bmc.com
On Wed, Dec 11, 2013 at 3:37 PM, Young, Ronald P. wrote:
> **
>
> Claire,
>
>
>
> T
Claire,
That's what we were thinking but I had to ask. Our dept really doesn't have as
sales exec that was over this so I'll have to figure that out. Aigh Thanks!
Thanks,
Ron Young
"Do not count the days; make your days count." (Muhammad Ali)
From: Action Request System discussion list(ARS
The best answer to this question would be to contact your sales executive. The
cost varies from customer to customer. What I pay may not be what you pay etc.
There are also different discount levels based on the number of licenses you
purchase.
From: Action Request System discussion list(AR
Thanks LJ...you know after I wrote the question I went in and searched and
searched and found it before seeing your email but that is exactly where I got
the info. Thanks for your reply though!
Next question:
We have 7.6 at my location for use and then another dept in GA uses the web
version Mi
Talking tools there is also the MPS AR License Management which gives you a
full version to try for free with a limit of 20 users.
http://www.missingpiecessoftware.com/products/ar-license-management
One difference between the two tools is the RRR tools do not require any
changes to your environm
Hi,
Note that it is not 100% sure that you have entered the correct number of
licenses into the system. If the info is not to be had, you could ask help
from your BMC Sales Rep to determine the number you are entitled to use.
The user log is also something you can turn on, if you want to track de
Ron,
Go into the Server information form, on the License Tab it'll give you how
many Fixed/Floating licenses you have. Also in the Administration Console,
instead of going under System/Server Information, go to Application/Users /
Groups / Roles/License Review. Leave the 'Users Category' as 'Serv
I got several things going on in our work place. I'll ask in small steps and
wait for an answer before moving to the next.
Remedy Client 7.6
How do I find out how many licenses there is on our Remedy...floating and fixed
and is there a way I can see what it being used ata certain time? Thanks f
Got it Misi, Just Parsed the value returned and it worked;
DateTime.Parse(entry.FieldValues.Item(100564)).ToLocalTime
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Hi,
As txtSubmitDate.Text implicitly seems to be a text value, the conversion is
done.
You should get at the integer value and convert it yourself instead of
depending on the built in conversion.
You said that your machine and the server has the same timezone. What about
the user that submitted
Hi Misi,
I am using .Net APIs and I am not using any toString method. I am simply
assigning the value of the field from remedy to a text field.
txtSubmitDate.Text = entry.FieldValues.Item(3)
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Hi,
To assist, we need to know which API you use, and how you convert it to a text
value. The timezone is also important.
The data passed to your program is an integer number, the number of seconds
since 1970-01-01 00:00:00 GMT. No conversion whatsoever is done by the server
or the API. You can v
Hi List,
This is very strange that I am getting incorrect datetime values from remedy
thru API. I am fetching the results from the remedy via API but data-time
values are not matching with server and my application. My computer and the
server are in same timezone not sure why this is happening.
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