List Menu Functionality

2014-03-21 Thread Jay Rohrer
In the WUT if you have an expanded List menu, you can "type ahead" to get to a specific section of values. As an example: If you type a "g", you go to the first value that starts with "g".  If you type "great", you go to the first value that starts with "great". In the MT (ver 7.6.04 sp5) on eit

8.1.01 FTS error...

2014-03-21 Thread Rick Phillips
Hi, I've got the following error in my arjavaplugin.log: /Caused by: ERROR (8750): Create entry operations are not supported for this form.; Failed to set ar.conf entry.In method createftsprimConfiguration:D:\Program Files\BMC Software\ARSystem\pluginsvr\fts\*primary*\pluginsvr_config.xml (Th

OT: RE: $NULL$ = $NULL$?

2014-03-21 Thread William Rentfrow
Since it's Friday Does $NULL$ REALLY equal $NULL$? If null really means the complete absence of any discernable measurable value or any traits whatsoever, can we really compare two NULLS to each other? There is nothing to compare. Take that one to happy hour with you... -Original Mes

ITSM - HPD:Help Desk What is wrong with this statement?

2014-03-21 Thread Sanford, Claire
Very simple. If the Closure Prod Cats and specifically the Product Name are not filled in and the ticket is assigned to the Desktop Solutions team, you can't "Resolve" the ticket. They are the only group that will use the Hardware/End User Device combo. It works in terms of other groups stil

service target actions

2014-03-21 Thread SUBSCRIBE arslist Chuck Benesh
Hello, I am having trouble with the milestone filters that are built for a service target when I use an action template. When I use an action template, the push fields action in the resulting milestone filter pushes "$$" to the SLA_Reference InstanceID field on the SLM:RuleActionNotifier form.

Re: Broadcasting Message 8.1

2014-03-21 Thread ravi rai
Lokesh,If you are using SRM on Default Console Preferences there is option Broadcast Auto Popup with Value Never,On Console Open, On new Broadcast. It will popup a dialog with Broadcast message. On Incident Console if new unread broadcast is there it will show the number near the broadcast

Re: Weird behavior of Mid Tiers

2014-03-21 Thread William Rentfrow
Not sure what web/http server you are using but did someone mess with the redirects? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Thursday, March 20, 2014 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Weir

Broadcasting Message 8.1

2014-03-21 Thread Jayaraman, Lokesh
Hi All, If we creating a message for broadcasting in remedy, how the users already logged in will notify about the broadcasting message. Question from user: whenever a message is broadcasted, a small number indicator should light up where the "View broadcast" link is or it will even be display

RBE:Console, RBE:Worksheet

2014-03-21 Thread Hennigan, Sandra
Environment: ARS 8.1 ITSM 8.1 Windows 2008 Oracle We rely heavily on the Email Engine and its capabilities to create & update Incidents. The Qualification on the OOB Rule Configuration Incident.Add worklog on the Incident is ('Subject' LIKE "RE:%") AND ('Subject' LIKE "%INC0%") We have migrate

Re: Weird behavior of Mid Tiers

2014-03-21 Thread William Rentfrow
Actually, to expand on that last email which I sent far too quickly - I think this would be fairly easy to determine if you install Fiddler. Fiddler will show you all of the http queries and traffic, redirects, etc. Run a log where it works and then compare that to a log in the environment whe

Re: Weird behavior of Mid Tiers

2014-03-21 Thread Pierson, Shawn
Look at your Tomcat settings. I don't recall which one exactly, but in the Tomcat Install directory there is a conf folder, and within that are a few files that should pretty much match. I'm thinking it may be related to the Catalina config file but I'd have to look in detail to see what setti

Re: 8.1.01 FTS error...

2014-03-21 Thread ravi rai
Rick check the folder\C\Program Files\BMC Software\ARSystem\pluginsvr\fts\primary\pluginsrvr_config.xml It contains path for FTS collection and Conf directory Ravi Date: Fri, 21 Mar 2014 14:15:04 -0700 From: r...@netfirst.com Subject: 8.1.01 FTS error... To: arslist@ARSLIST.ORG **

Re: ITSM - HPD:Help Desk What is wrong with this statement?

2014-03-21 Thread Terry Bootsma
Hi Claire... You don't have your brackets in the right place... The way you had it, it was behaving exactly add you described.  See corrected below... (Inline) Terry On Mar 21, 2014 11:31 AM, "Sanford, Claire" wrote: > > Very simple. > > If the Closure Prod Cats and specifically the Product

Re: ITSM - HPD:Help Desk What is wrong with this statement?

2014-03-21 Thread Greg Donalson
Schlumberger-Public Hi Claire, I think it is just a matter of parenthesis. Here is what I think it should be: ('Assigned Group' = "Desktop Solutions") AND (('Status' = "Resolved") OR ('Status' = "Closed")) AND ('Closure Product Category Tier1' = "Hardwar

Re: Weird behavior of Mid Tiers

2014-03-21 Thread David Charters
AIE has issues in 7.6x Sincerly, David Charters Charters Technologies 317-331-8985 Original message From: William Rentfrow Date:03/21/2014 5:05 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: Weird behavior of Mid Tiers Not sure what web/http server you are using b

Re: Data is not getting displayed in Flashboard

2014-03-21 Thread Joe D'Souza
One of the developers may have accidentally deleted the variable. Recreate it. Or if it is an OTB variable, import it from an original def file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Thursday, March 2

Re: RBE:Console, RBE:Worksheet

2014-03-21 Thread Raj
If I remember correctly, if one is not allowed to modify Global Rules. You can create the same rule for your tenant and do the modifications, save button should show up there. -Raj From: Hennigan, Sandra [via ARS (Action Request System)] [mailto:ml-node+s1n116332...@n7.nabble.com] Sent: Saturda

Re: 8.1.01 FTS error...

2014-03-21 Thread Chetan Shinde
In server information you will see the fts tab. I think that is where you will have to change the path. On 22 Mar 2014 05:05, "Rick Phillips" wrote: > ** > Hi, > > I've got the following error in my arjavaplugin.log: > > *Caused by: ERROR (8750): Create entry operations are not supported for > th

Re: Weird behavior of Mid Tiers

2014-03-21 Thread Chetan Shinde
Can you send the screenshot of the arserver settings and general preferences in midtier config? On 21 Mar 2014 01:20, "Sweety" wrote: > Hi, > > I have flushed mid tier cache and cleared browser cache also. Its > happening for all users. > Server is up and running. Users can access server from us