The main customer I work with is similar.
Remedy for their IT Organization is "Remedy IT" and it is an application. The
application is composed of software (BMC Remedy, web servers, Oracle, etc),
hardware, load balancers (sort of software and hardware combined), and a few
other things.
So whe
We are using Application to call out software that is used in our business
processes and services and Software for system components of that application.
For example, you might have an SAP application that contains web (Apache
Webserver), business logic (J2EE, ABAP), and database (Oracle) softwa
For those of you who are experts at setting up the CMDB I have a question.
How do you differentiate between Application and Software. If you do, why?
Also can you provide a few examples of what you consider an Application and
what you consider Software.
If you don't differentiate, why?
I nee
Do your time calculation against the Status-History Pending.Time field
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hari Vishwakarma
Sent: Friday, August 15, 2014 3:27 AM
To: arslist@ARSLIST.ORG
Subject: Pending based notifications & customization
Tried some tricks and found the cause;
MsgBox("Hello1")
Dim Result = Access.server.GetAllFields("HPD:Help Desk").Values
MsgBox("Hello2")
Hello1 is displaying when I call a function but not Hello2. May be issue with a
GetAllFields method only.
__
Hi Dean,
I converted your code to VB.Net still not working
Dim Result = Access.server.GetAllFields("HPD:Help Desk").Values
For Each VARIABLE In Result
MsgBox(DirectCast(VARIABLE, BMC.ARSystem.Field).Name)
MsgBox(DirectCast(VARIABLE, BMC.ARSystem.Field
Does anyone have a project plan for a new ITSM project that they would share?
Starting a new project and would greatly appreciate not having to reinvent the
wheel here. Thanks in advance.
___
UNSUBSCRIBE or access ARSlis
Hello LJ,
---Code-
Dim fieldsArrayList
Dim fieldsIdsArray
fieldsArrayList = Access.server.GetListField("HPD:Help Desk")
fieldsIdsArray = fieldsArrayList.ToArray()
fieldsArrayList = Nothing
Dim
Hi All,
Hope you are doing well.
I have one requirement where my need is about developing the notifications
for the Remedy incidents which are in 'pending' status with only a valid
status reason as 'customer', excluding all other status reasons.
As we all know, in pending status, SLA clock stops
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