Re: Server side filter log not getting captured!

2014-09-30 Thread Theo Fondse (GMail)
Hi Ayushi, Please post the output from the following commands in your putty session: ps -ef | grep arserverd uname -a df -h Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 29

Re: ITSM 8.1 and Openfire (BMC Chat)

2014-09-30 Thread Deshpande, Ashutosh
Hi Daniel, LJ is right and that’s the way to configure it. Openfire server integration in ARS doesn’t support high availability or failover as of now, so you need to install only a single instance and set your configuration to point to that instance. Please do read the first note on this page

Re: Automated use of the Data Wizard to rename multiple Companies..

2014-09-30 Thread Joel Sender
Joe, Perhaps a staging form is needed: 1. Instead of trying to submit into DLD:SYS:DataWizAction, create a Staging form that can accept all the rename requests generated. It should contain the data you would push. 2. An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigge

Automated use of the Data Wizard to rename multiple Companies..

2014-09-30 Thread Joe D'Souza
Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corpora

Remedy ITSM Admin/Developer Employment Opportunities - Virginia Area

2014-09-30 Thread Eric Chasteen
Hello ARSlisters, ActioNet is looking for Remedy ITSM Administrators and Developers to work on-site in the Virginia metro area for our Federal sector customer. These positions will be working as full-time ActioNet employees over a 1-2 year period of performance with competitive salary and ben

Re: ARSystem and ITSM 8.1 currencies

2014-09-30 Thread Misi Mladoniczky
Hi, If there is nothing like that around, it seems like another of those utilities I should create... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Sa

Re: EXTERNAL: Re: Diary field usage

2014-09-30 Thread Misi Mladoniczky
Hi, I have done Sub-Reports in Crystal, but I presume that it would be easy enough in BIRT. If you get intimidated by the config of RRR|DiaryX, let me know, and I will walk you through it. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts

Remedy Mid-Tier 8.1.02 Running in Compatibility Mode

2014-09-30 Thread Arner, Todd
We are working to update our current mid-tier environment to version 8.1.02. After updating, we are receiving the below warning when accessing any forms: IE is running in Compatibility View. Please remove Mid-tier URL from either the Compatibility View Settings or Registry location. (ARWARN 9

setting default colors of relationship line in atrium explorer

2014-09-30 Thread Mike Ilmer
Hi List, Is it possible to change the default color of the relationship lines in Atrium explorer. I would like to have different colors for the custom type of relationships that like: Computer-2-Computer dataflow, Application-2-Application process flow, etc. Thanks, Mike

Re: ITSM 8.1 and Openfire (BMC Chat)

2014-09-30 Thread LJ LongWing
I just did some searching on Openfire 'clustering', and came up with some stuff that might be able to get things workingbut yea...that's a different technology altogether... On Tue, Sep 30, 2014 at 10:27 AM, arslist wrote: > ** > > Yep LJ, you guessed what I am attempting to do. I suspect it

Re: ITSM 8.1 and Openfire (BMC Chat)

2014-09-30 Thread arslist
Yep LJ, you guessed what I am attempting to do. I suspect it isn’t possible. It appears to go to the database to get the server information on startup. Thanks Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: September 30,

Re: Server side filter log not getting captured!

2014-09-30 Thread JD Hood
Did you check the basics yet? Verify disk space and file permissions to the log file path on the ARS server. Make sure the user/group that runs the ARS Service can read/write to that path. Thanks, -JDHood ___ UNSUBSCRIB

Re: ITSM 8.1 and Openfire (BMC Chat)

2014-09-30 Thread LJ LongWing
Daniel, When I set this up, I set it up on ONE of the Mid-Tier servers, and then performed the configuration so that the chat was pointing at the specific node that had the chat server on it and it worked fine from either Mid-Tier. I did not however try to set it up so that the chat server was 'hi

ITSM 8.1 and Openfire (BMC Chat)

2014-09-30 Thread Daniel
Does anyone have this running on two load balanced mid-tier Servers? Any gotchas that need to be worked on? (you can guess, yes I am having issues). Thanks Daniel ___ UNSUBSCRIBE or access ARSlist Archives at

ARSystem and ITSM 8.1 currencies

2014-09-30 Thread Daniel
Does anyone know of a method or utility that will change the allowable currencies on all currency fields to a couple of chosen ones, like the ones listed on the ARSystem Administration Currencies tab? Right now I have two currencies there, and 4 showing up in all the menus, one of which is one

Re: Server side filter log not getting captured!

2014-09-30 Thread Andrew Hicox
Do you have access to the arserver? If so, are any logfiles being created in the logging directory at all? Also do you have 'Log Per Thread' enabled? If so that might explain some things. -Andy On Tuesday, September 30, 2014, Ayushi Agrawal wrote: > ** > Hi Neha, > > Thanks for this. I believe

Using the driver application to create packing lists within another packing list

2014-09-30 Thread Agu, Chike U
Hello Listers, I hope someone can shed some light on this. We have rapid deployments in our environment so we are trying to automate the creation of packing lists to automate our releases. So here's the scenario: 1. Every developer creates packing lists containing workflow elements (inc

Re: EXTERNAL: Re: Diary field usage

2014-09-30 Thread Reiser, John J
Charlie and Rick, Thanks for the feedback. I have used this in a similar fashion as the Incident Work Info section on a home-grown system here. We are actually going in that direction now because some of the Work information log data need to be sent to the customer for status. I didn’t think our

Re: Diary field usage

2014-09-30 Thread Misi Mladoniczky
Hi, Long ago I created a tool to help converting your current diary-fields to a sub-form instead. The interface is kind of crude, but it is quite powerful. For example it can pull out assignments and status changes into separate fields, under the condition that you have stored these in the diary

Re: Server side filter log not getting captured!

2014-09-30 Thread Mayuresh Wagh
Hi Ayushi, What kind of logging you are expecting to see in filter.log? Is it the case that no filters are being fired & that's the reason you don't see anything in log file? Regards, Mayuresh sent using Galaxy Nexus On Sep 29, 2014 10:32 AM, "Ayushi Agrawal" wrote: > Hi List, > > Can any one p