Hi Brad,
Please see KA420853 on BMC Support site knowledge base. I thought I had to
use it, but somehow despite my session showing usern...@domain.com it still
works and passed my credentials successfully.
Jon
On Wed, Feb 11, 2015 at 10:34 PM, BradRemedy bradrem...@gmail.com wrote:
**
Hi
GB,
I believe the ODBC driver has been deprecated at this point, but it might still
work, someone should be able to verify. Can anyone confirm? In any case, you
can use our connector as long as you are using the ITSM applications. It works
for ServiceNow, SCOM, SolarWinds and a few other
Yes, the ODBC was shut down along with the client, there is a jdbc in the
communities with greater function to replace it.
On Feb 16, 2015 12:14 PM, Lee Cullom lee.cul...@northcraftanalytics.com
wrote:
GB,
I believe the ODBC driver has been deprecated at this point, but it might
still work,
So your saying the whole company 1000+ userscan use MyIT without having a
fixed or floating license applied. They will be approaching from a self service
perspective Submit query. Thus I can reserve my actual licenses for my IT
staff, Help Desk personnel ect?
On Monday, February 16,
Can anyone explain how licensing is handled in Remedy My IT. Specifically does
every uses of MY IT have to have a fixed or floating license? Is there a way
that uses can login as guest so that they can just submit.
___
Before you reset the password, have you tried to log into the user tool or
the mid tier using that users authentication information?
I would temporarily give that user Administrative permissions (assuming that
it does not already have that) so that it is able to authenticate from multi
Mine too. It brings out my Sheldon-ism when I see some developers leave a
fully developed system with the default note, warning and error number which
makes it that much more harder to trace the cause of these messages.
I have an approach with those numbers that tells me 1) if it was a filter
They do not need an AR System license, basically they use a Read license from
that perspective. However, you have to police who uses My IT similarly to how
SRM is licensed. I believe it’s generally based on how many people are working
in your organization. However, be aware that this is
Hi
Anyone know where the config file is for Smart IT ? We have run into a
problem where our POC environment has stopped working and I suspect that it
is a configuration we have done on out side somewhere that is causing the
problem.
Currently, when we go to the smart IT page, I am presented with
Hi
Anyone know where the config file is for Smart IT ? We have run into a
problem where our POC environment has stopped working and I suspect that it
is a configuration we have done on out side somewhere that is causing the
problem.
Currently, when we go to the smart IT page, I am presented with
Please check connect.properties under apache/tomcat/external-conf to see if
ARS details are intact.
Datastore details would be accessible from the MyIT admin console(the
module via Remedy)..
Thanks Regards,
Maheshwari L
Hi Joe,
Yes before resting the password i have tried login with that user through
midtier as well as client tool and it allows that user to login.
as well as before resting password i have also cross checked the last
modified date that was also 6 months ago.
Regards,
Harsh
On Tue, Feb 17, 2015
This is a great example of why I always create unique custom error messages and
store them in a form so that I can easily reference them. One of my pet peeves
is re-using message numbers (especially the default value) for multiple
unrelated functions.
-Rick
From: Action Request System
Hi LJ,
The user authenticate local to the remedy system. I guess there is one more
scenario where it fails almost 60% when any user try to reopen any resolve
ticket.
In midtier logs i only get authentication failed errors and after doing the
password reset and aligning the same password again
Thanks Joe, that was initially i was thinking but after getting
authentication errors it made think twice if this can be the issue.
More over this issue usually resolves when i try to reset generic user's
password with the same old password.
Regards,
Harsh
On Fri, Feb 13, 2015 at 9:15 PM, Joe
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