Jason is right: now you can attach the task templates only to the changes.
Is there an option to use the Process Designer? You could try to develop a
process that would create the tasks after the Incident had been created.
Regards,
Dmitry Baryshnikov
On Mar 12, 2015 9:23 AM, "Jason Miller" wrote
It doesn't look like it is an option for incidents (so your not missing
anything). There is an Idea (RFE) to add it here:
https://communities.bmc.com/ideas/7438
Jason
**
Hello List,
I’m trying to create an incident template that includes about 3 tasks. – or
maybe a task group template (don’t kno
Hello List,
I'm trying to create an incident template that includes about 3 tasks. - or
maybe a task group template (don't know if this is necessary). Ultimately this
incident template will be consumed by the "Rule Base Email Engine" to create an
incident from an email. The issue I have is tha
Hello Listers,
We have a new process to try to support.
I need to either receive and authenticate a digitally signed email or a
digitally signed PDF.
Receiving email and capturing incoming attachments is straight forward but I
was asked to find a way to verify that the email or the document was d
Scott,
the /arsys/WSDL is the URL to the WSDL, the /arsys/services is the URI that
the WSDL points to for executiontwo different pieces of the same puzzle.
On Wed, Mar 11, 2015 at 12:55 PM, Scott Hallenger wrote:
> Ok here is what I dont understand:
>
> This is the url of the webs service th
Ok here is what I dont understand:
This is the url of the webs service that is called externally:
http://mywebserver/arsys/services/ARService?server=myappsever&webService=HPD_IncidentInterface_Create_WS_3
This is the URL of the web service as defined in remedy (admin tool/web
services):
http://m
Scott:
On your dev mid-tier, can you access the WSDL and the web-service
end-point that defines your web service (via a browser) to ensure that
your mid-tier has the web service defined and available ? If it is
available, it doesn't even look like the calling program is hitting your
midtier at
If you can see my previous post with attachment. my Midtier logs isnt showing
anything relating to a web service. The cache clear that you see in the log was
long before i made any calls to the web service.
On Wed, 3/11/15, Terry Bootsma wrote:
Su
Its is an inbound an my midtier logs dont show much at all. See attached
On Wed, 3/11/15, LJ LongWing wrote:
Subject: Re: web service logging
To: arslist@ARSLIST.ORG
Date: Wednesday, March 11, 2015, 12:39 PM
**
Scott,If it's an inbound, someon
Scott:
If you are consuming your remedy-based web service from another
application (other than Remedy itself) , it will not utilize the java
plugin server. The java plugin server is only used for outbound
web-service calls from Remedy.
You should be able to see your web services being called
Scott,
If it's an inbound, someone calling a web service that you are publishing,
then the logs are going to be on your Mid-Tier server. To see the detail
that you need, you'll need to ensure that the logging level is set
sufficiently high, and ensure that you are looking at the correct mid-tier
s
Hi can anyone help me find my webservice loggs? We have a web service that
creates an incident in ttsm 7.0.1. it work in our prduction invironment, but
the moment we re-point it to our dev system it does not generate the incident.
The midtier web service logs dont really show anything useful. Wh
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