Thanks for the responses. Looks like 8.1.02 will be the direction we want
to go. 9.0 is a little too new for us to take a chance on.
Marc
From: Jason Miller jason.mil...@gmail.com
To: arslist@ARSLIST.ORG,
Date: 05/13/2015 04:29 PM
Subject:Re: Best and well behaved 8.x
Absolutely correct, there are so may current and future uses of these
associations, ITSM apps really are only utilizing them currently for archive
purposes (plus it gives customer a way to see the data model without having to
investigate lots of code)
Ross
Thad,
Yes, the Association feature is a major new feature. And, the 9.0 release has
introduced the basics and the possibilities and leverage of the feature are
just getting started.
The 9.0 release uses the Association feature in two major ways:
1) To delete child records when the
I have messed with it a little bit. I setup some simple POC archiving for
one of our custom apps.
You are right, this feature is likely going to be huge. BMC already has
some ideas around where they want to utilize this feature. The ITSM
archiving doesn't even use it to its full potential (but
I'm still trying wrap my head around what they were thinking when they
fundamentally changed the nature of the CDM. It was done to improve
performance, but the supporting evidence I've seen is as thin and full of
holes as a 20 year old t-shirt.
Rick
On May 14, 2015 9:38 AM, Thad Esser
Has anyone else taken a look at the new Association server object for
version 9.0? I've only read the docs (haven't played with it yet), but
this seem like a huge new feature, with possibilities way beyond just
archiving (which is what the docs say its being used for).
I suppose, but consider things like pending approvals, which are all
dependent on the login ID present when the record was created. Unless you
update those records to match, they become orphans.
Rick
On May 14, 2015 8:24 AM, Scott Hallenger vadr...@yahoo.com wrote:
**
Hello Lister's,
I was
Scott,
You may want to check out this utility
https://communities.bmc.com/docs/DOC-33524
On Thu, May 14, 2015 at 9:22 AM, Scott Hallenger vadr...@yahoo.com wrote:
**
Hello Lister's,
I was wondering if it is possible to update/change an existing Remedy
login ID of it were to be exported with
Yes...Curtis has offered that tool for Free, to the best of my knowledge...
On Thu, May 14, 2015 at 9:58 AM, Scott Hallenger vadr...@yahoo.com wrote:
**
LJ thank you. That tool sounds like a winner. I didn't see anything about
costs though. Are you going to blow my mind and tell me its
Hello Lister's,I was wondering if it is possible to update/change an existing
Remedy login ID of it were to be exported with its GUID or entry ID and then
re-imported with the changed info. I'm on ITSM 8.1. For example, if I wanted to
change jdowe to jdowe1, is it possible to do this through
Thanks, Janie, I ended up writing workflow that only fires for the
requesting group, and performs a goto action to 'jump over' the workflow
they had issue with.
rp
On 5/13/2015 2:44 PM, Janie Sprenger wrote:
**
This function is not configurable. Disabling Workflow is the only way
that I
I can’t speak to ITSM 8.1 because we have not yet upgraded to it, but in ITSM
7.6.04, you can do this using the Out-of-Box Data Wizard.
In 7.6.04 this is located at:
Application Administration Console/Custom Configuration (tab)/Foundation/Data
Management Tool/Data Wizard Console
HTH,
Tim
LJ thank you. That tool sounds like a winner. I didn't see anything about costs
though. Are you going to blow my mind and tell me its free!
On Thursday, May 14, 2015 11:29 AM, LJ LongWing lj.longw...@gmail.com
wrote:
**Scott,You may want to check out this
And just to add something cool, you can query the association using rest apis
for example. This way for example with the association between incident and
Incident workinfos you can fetch in one rest api call the incidents WITH their
related workinfos at the same time... No need for a join in
Is this similar to the relationships strategy of CSS (Customer Service and
Support) - from 10+ years ago???
I thought it was pretty good back then. I had a few suggestions to make it
easier/faster … but - if it is not the same thing - then no biggie.
Here is the suggestion:
It used to be in the
Ah, good catch! I can't wait for reporting to be able to follow this as
well ;-)
On Thu, May 14, 2015 at 12:06 PM, laurent matheo lm...@me.com wrote:
**
And just to add something cool, you can query the association using rest
apis for example. This way for example with the association
This sounds more like an ITSM system?
On May 13, 2015 8:17 PM, Del Wester delwes...@gmail.com wrote:
We are doing an upgrade to 8.1.02 from 7.6.04 sp4, however, we're only
upgrading the mid tiers for now and will upgrade the AR servers as we
re-code the custom code to work nice w/ v8+. BMC
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