Re: Logout user after session timeout.

Hi, Can I somehow reduce the license release time further from 30 sec. Thanks, Abhishek On 06-Oct-2015 7:43 AM, "LJ LongWing" wrote: > ** > > The problem with API is that it interacts with the server, not the client, > and without a client component, you can't interact

Re: FTS Re-index issue

Hi All, Thanks a lot for your valuable time on this. *"The issue we are facing is when we try to assign a change request to change manager system throws an error stating Invalid change manager. We have everything configured for that users.* *When we searched the record for that user in

Re: FTS Re-index issue

Hi Manoj, Thanks you. The user form and permission are set up for this user without any issue. >From my knowledge I don't think Functional Role are mapped in user form. Actually there are some workflows setting some temporary values while setting the Change Manager value in the field. This

Re: FTS Re-index issue

Jithin, Check in user form once if the permission exists and try to re-add the permission. We had same issue and it worked . Thanks, Manoj +91 996 223 2006 Sent from my Moto Turbo smart phone On 6 Oct 2015 11:33, "Jithin T.R" wrote: > ** > Hi All, > > Thanks

Re: Logout user after session timeout.

Hi, You WILL break the license agreement (EULA) if you automate user logout in a time frame less than 60 minutes. If you only use FIXED licenses for these users there should be no problem. Joels suggestion might work, but the users might loose data when their active windows are closed. I would

Re: SLA Responded?

.and I will check the BMC KB's next time before I post :) Also - from what I can read below the predefined Incident Response time SLA Template is completely meaningless and useless. Response field : -The SLA Responded (Response) field, ID 101296, on HPD:Helpdesk is a drop-down

SLA Responded?

Hi all - Anyone know what sets the "SLA Responded" field in HPD:Help Desk (ITSM 8.1) to "Yes"? I can't find it in the documentation. In SLM there's a pre-defined template for incident response. The value is considered true if SLA Responded = Yes. I've dumped all of the workflow on HPD:Help

Re: Adding fields to the CMDB

BMC online documentation has details. Open then search for "Creating CI and Relationship Class Attributes" Enjoy! Sandra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Attachment from Siebel to Remedy

Hi Timothy , Sorry for the delayed reply, actually this email went to spam and i didn't see it. I am bringing the attachment directly to Change form, not the staging. I have created an attachment pool. Attachments are pdf, doc files, they are in BASE64 format which i believe and found in some

Re: Logout user after session timeout.

Hi Misi, Thanks for your reply, this is one of our requirment what we want is the floating license to be released as soon as the session is timed out so we can use license optimaly. Thanks, Abhishek On 06-Oct-2015 2:13 PM, "Misi Mladoniczky" wrote: > Hi, > > You WILL break the