We have recently migrated to Remedy 9.1.02 from 9.0.1. In our 9.0.1
environment, when an incoming email that had a BCC on it was processed by the
AR Email Engine into the AR System Email Messages form, the BCC value on the
form had the appropriate BCC value on it. Now in our 9.1.02 environment,
We created a customization. We have a people record with a bogus name and set a
template to accept e-mail from anyone anywhere and make an incident under that
person record.
We don't have any trusted domains, We just accept all mail.
Yes. Lots of junk sometimes :)
__
Thanks so much. I'll run some testing. I was looking at one of our 9.1.02
installs and see you can now add trusted domains, so I'll need to play with
that too.
Thanks,
Brian
From: Action Request System discussion list(ARSList) on
behalf of Levi Lippincot
The method Crystal describes is how I've had to do it as well. Though I'm
able to do it through the Mid Tier, you just have to use the ctrl-alt-enter
hotkey combo as a search button. As I type this though I suppose I could
just make it easy on myself and add a search button.
Levi Lippincott
(402)
Can any help?
Silent install works.
Silent uninstall on the remedy client is failing on "Windows error 2
occurred while loading the Java VM"
on windows 10.
- BMC provide this solution which did not work for our case
- The problem is directly with java, searching in Microsoft communities I
foun
Hey Brian,
We have done this by removing the user validation from the rules. On the
RBE:Action form search for the rule incident create and delete Validate Sender
between the Action Parameters and save. Repeat for any other
rules you wish to not validate users on. (*We had to do this thru t
We are trying to implement the RBE to create/update tickets. Looking through
the documentation the users need to have an email address and login id in
Remedy in order to use the RBE. There is also a way to add users to the
trusted email list that don't have a login id. However, we can have us
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