Re: Example of ARDBC vendor form plugin

2018-02-20 Thread Jarl Grøneng
This file (located on the ar-server) contains source code for a sample ARDBC plugin: \Program Files\BMC Software\ARSystem\Arsever\api\javaplugins\samplesrc.jar -- J 2018-02-19 17:38 GMT+01:00 Babineau, Robert James < robert.babin...@bellaliant.ca>: > Hello All, > > > > I’m looking for an example

RE: Example of ARDBC vendor form plugin

2018-02-20 Thread Wallace, Kelvin
Try https://code.google.com/archive/p/arsocial/downloads From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, February 20, 2018 3:02 AM To: ARSList Subject: Re: Example of ARDBC vendor form plugin This file (located on the ar-server) contains source code

Resetting the timer on a ticket

2018-02-20 Thread Jared Dean
My customer recently asked me if the time that a ticket has been ticking can be reset when the status has changed or a specific work log entry is added. Is that possible? -- Regards, J. Dean -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

Re: Resetting the timer on a ticket

2018-02-20 Thread LJ LongWing
anything's possible through workflow On Tue, Feb 20, 2018 at 8:20 AM, Jared Dean wrote: > My customer recently asked me if the time that a ticket has been ticking > can be reset when the status has changed or a specific work log entry is > added. > > Is that possible? > > -- > Regards, > J.

RE: Example of ARDBC vendor form plugin

2018-02-20 Thread Babineau, Robert James
OK, great thanks. I didn’t see that file at first. I was only looking at each of the Sample jar files. Robert Babineau, P.Eng. Bell Canada, IT From: Jarl Grøneng [mailto:jarl.gron...@gmail.com] Sent: Tuesday, February 20, 2018 4:02 AM To: ARSList Subject: Re: Example of ARDBC vendor form plugi

RE: CMDB Impact Analysis option is not working to relate the CI to the CR

2018-02-20 Thread Beatty, Rebecca
We had the same/similar issue and BMC provided us with a hotfix that fixed it for us. It was a replacement file for the ChgMgmtFilterPlugin.jar file Defect SW00539602 From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Pandi C Sent: Friday, February 02, 2018 2:18 AM To: arslist@arsli

Issue with the Incident Management Console table data for the Assigned To All My Groups?

2018-02-20 Thread Abhishek2019
Hi Experts, We are getting count mismatch on the Incident Management Console for the Number of Incidents under "Assigned To All My Groups":- Role -Assignee - Count is 100Owner - Count is 150All - Count 100 So i believe ALL count should be atleast equal to 150...??We are in ITSM 8.1.02Also no