Hi There,
I didn't receive the email sent by "jdsen...@earthlink.net" to Arlist. I am
new to arslist. So not sure how this functions. Please help.
Regards,
Guru
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From: ARSList <arslist-boun...@arslist.org> On Behalf Of
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Sent: 19 May 2018 11:00
To: arslist@arslist.org
Subject: ARSList Digest, Vol 23, Issue 5
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Today's Topics:
1. Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
Email Notification for Work Order (Joel D Sender)
----------------------------------------------------------------------
Message: 1
Date: Fri, 18 May 2018 10:46:45 -0700
From: "Joel D Sender" <jdsen...@earthlink.net>
To: "'ARSList'" <arslist@arslist.org>
Subject: Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in
Email Notification for Work Order
Message-ID:
<!&!AAAAAAAAAAAYAAAAAAAAALeKgG+6qStPjSYFz0mcLWXCgAAAEAAAAFdCW4CvIfVLgxyVqOg9
VkEBAAAAAA==@earthlink.net>
Content-Type: text/plain; charset="utf-8"
ARSlisters,
Having successfully implemented, FOR MyIT & SmartIT,
https://communities.bmc.com/docs/DOC-33095
?How to Notify Assignee of a Worklog Update and Display the Worklog Note,
Submitter Name, Submitter ID in the Email Notification for INC?
We?re attempting to implement https://communities.bmc.com/docs/DOC-34545
?Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter
Name, Submitter ID in the Email Notification for Work Order?.
In both cases, the described Active Link actions were performed in a filter
to work with MyIT / SmartIT.
The comments section describes the problem we?re seeing: two Work Info
entries, with the same comment, are being created.
The incorrect entry is created OOB when a W.O. is updated by the Assignee to
notify the Requestor.
Since the requestor is submitting the note, this entry isn?t needed.
Combing through filter logs has been less productive than usual.
Has anyone solved this?
Thanks,
Joel
Joel Sender * jdsen...@earthlink.net
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