RE: Support Group Structure Recommendations

Sounds right! Each of the 3 would get the notices for their own group, but have security access to all 3 groups. Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Lippincott, Levi (OMA-GIS)

RE: Support Group Structure Recommendations

Joel, So in theory we could set it up that the local IT support at their specific offices could be members of their local groups and have a group setup above them all as the Parent and add the non-local people to so they would receive access to the tickets but not be bombarded with the

My IT search returns too many selections

Hi All. When user running search on the My IT (DWP) screen, the search is returning information for all words using 'OR' option instead of the 'AND'. As an example, if user would type something like "Configure Remedy Group", the DWP brings all services that have any of 3 of the listed words.

RE: Support Group Structure Recommendations

Levi, Hierarchical groups allow 'parent' groups to include other groups. All the 'Sub # - Company 2' groups could be collected into a 'parent' group, across Tenant Companies. For example, if each 'company' had a separate HR group, a master HR group could include them all. That notices only

Support Group Structure Recommendations

Hello ARSList! I work for a company that has several companies it owns which in turn own many companies themselves which translates to several hundred companies around the globe. Think of the company structure as: Main Company Sub Company 1