Dear All I need to add a Handling Duration field to one of my reports which is defined as TIMESTAMP - Submit Date. I created: a.) a calculated field Current Date
b.) a calculated field Handling Time by substracting submit date from current time. And even though the resulting SQL (CurrentDate()-`HPD:Help Desk`.`Submit Date`) makes sense to me no data shows in the actual report and the formatting options offer no Hours and Minutes selection. If you want to see screenshots please check out my post in the community https://communities.bmc.com/message/821224#821224 Any ideas? Thank you Thomas
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