Re: DON'T unsubscribe me

2019-08-23 Thread jortega999 .
Yeah, I'm about to join the ex-Remedy club as my employer is about to get SNOWblinded next month. It's been a 15 year journey, but I refuse to let go of the ARSlist, like Claire. If any of you need anybody that needs an old Remedy guy in Texas, please let me know. Remedy Jesus On Fri, Aug 23,

RE: DON'T unsubscribe me

2019-08-23 Thread Timothy Powell
I’m still hanging on to my Remedy mouse pads and coffee cups…. /tp From: ARSList On Behalf Of Dave Shellman Sent: Friday, August 23, 2019 7:00 PM To: ARSList Subject: Re: DON'T unsubscribe me Her Remedy stuff that’s hanging around for occasional searches. Dave On Fri, Aug 23,

Re: DON'T unsubscribe me

2019-08-23 Thread Dave Shellman
Her Remedy stuff that’s hanging around for occasional searches. Dave On Fri, Aug 23, 2019 at 5:43 PM LJ LongWing wrote: > What kinda stuff? > > On August 23, 2019 3:31:27 PM "Sanford, Claire" < > claire.sanf...@memorialhermann.org> wrote: > >> Even though I don’t do Remedy any more, I would be

Re: DON'T unsubscribe me

2019-08-23 Thread Jason Miller
I wouldn't even think of it Claire. You are still part of the family. Jason On Fri, Aug 23, 2019 at 4:31 PM Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > Even though I don’t do Remedy any more, I would be lost without you J > > > > > > > > > Besides when I figure out what to

Re: DON'T unsubscribe me

2019-08-23 Thread LJ LongWing
What kinda stuff? On August 23, 2019 3:31:27 PM "Sanford, Claire" wrote: Even though I don’t do Remedy any more, I would be lost without you J Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list

DON'T unsubscribe me

2019-08-23 Thread Sanford, Claire
Even though I don’t do Remedy any more, I would be lost without you ☺ Besides when I figure out what to do with my “stuff” I’ll share it here! The suckers that left will have left too soon! -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist

RE: DSO creating duplicates

2019-08-23 Thread Jeff Lockemy
Hi Thomas, Here are a couple of defect numbers for you: SW00549254 SW00542850 You can search them under case management on the support website, and they may be referenced in some later release notes. Cheers, Jeff -Original Message- From: ARSList [mailto:arslist-boun...@arslist.org]

AW: DSO creating duplicates

2019-08-23 Thread Conny.Martin
We also had issues with DSO and ours was fixed with 9.1.07 KR Conny -Ursprüngliche Nachricht- Von: ARSList Im Auftrag von Thomas Miskiewicz Gesendet: Freitag, 23. August 2019 17:34 An: ARSList Betreff: Re: DSO creating duplicates Thank you for the quick reaction, Jeff. It’s

Re: DSO creating duplicates

2019-08-23 Thread Thomas Miskiewicz
Thank you for the quick reaction, Jeff. It’s interesting because I was looking Through the release notes today and hardly found anything regarding DSO... I wish I could find something that would justify an upgrade... > On 23. Aug 2019, at 17:27, Jeff Lockemy wrote: > > Hi Thomas, > > There

RE: DSO creating duplicates

2019-08-23 Thread Jeff Lockemy
Hi Thomas, There were multiple issues that we had with DSO in 9.1.x that we had to work with BMC on. They fixed them in later patch releases, so my recommendation would be to get to either 9.1.3 or 9.1.4 with the latest service pack. That should alleviate the issues that you are

DSO creating duplicates

2019-08-23 Thread Thomas Miskiewicz
Hello Listers we transfer from Server A to B using DSO with the Option independent copy and overwrite if you find something. So some reason DSO is trying to create a record twice, ignores the Overwrite instruction and violated the unique index on the Request ID We’re using 9.1.001

DWP Question

2019-08-23 Thread Roger Justice via ARSList
My customer wants to use DWP as their end user portal to see what they have ordered and what open Incidents they have. I have not been able to find any documentation of how an Incident created in Remedy can be seen in DWP. I know that the Incident Rules allow a SRM SR to be created that allowed

RE: How to run a job on individual servers?

2019-08-23 Thread Andre, Jacques
Hi Thomas, I wrote a workflow solution to this problem some time ago, and it still seems to work (Just tried it on 9.1.3) It is basically one form with 2 escalations. The following information is recorded in the form * User Login Name * License Name (AR User, Change , Incident … etc)

RE: How to run a job on individual servers?

2019-08-23 Thread Theo Fondse
Hi Thomas, Conny has a very good idea. If your organization’s security policies allow for it, it will work just fine. If you wanted / were forced to use a more old-school AR System-based approach, you will need to create two dummy forms populated with a record for each server in the