Approval Server jumping the Change status

Hi list, I have a very huge issue with a client and its approval process and change management. For some reason, when the change is in the Business Approval Phase, ARS moves the change to its next status without receiving all the approvals from the Business phase. First, I need to give you details

Re: Permissions to cancel a request on SRM:Request

s set to locked. > > > > Scott Parrish > > IT Prophets > > (770) 653-5203 > > www.itprophets.com > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Andre Sal

Permissions to cancel a request on SRM:Request

Hello, I have a question about the requester console. As I see, a client user with only read license, should be able to create and cancel requests trought the Requester Console. But, when I try to cancel a request with this simple user, I receive a write access error. When I ckeck the user permissi

Date problems with Crystal, Oracle Views and Locale

Hello list, I'm having issues with crystal reports, ARS view forms, date and the user locale. My reports are defined like this: The data is retrieved from view forms, which contain most of the data that I want. A custom qualification is generated, and I open the crystal report using an Active Lin

Re: Problems with Change Approvals on ITSM patch 08

ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Andre Salsa > *Sent:* Thursday, October 02, 2008 11:03 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Problems with Change Approvals on ITSM patch 08 > > ** > Hello list, > I'm facing some issues when I set approvers m

Problems with Change Approvals on ITSM patch 08

Hello list, I'm facing some issues when I set approvers manually, on the Change approvers tab, or using the Approval Engine Run process method. What happens is: - I create the change as draft, add an approver (the user has the approval role) on the Change approvers tab, and refresh the table to se