I have had similar issues with individual users in the past. It has been resolved by deleting the user's AR System User Preference file and having it recreated on login. Usually, the user has adjusted some personal client settings.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, October 02, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: What determines where field menus display? ** Do they also have dual monitors, or just one? Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lockwood, Teresa L Sent: Friday, October 02, 2009 8:54 AM To: arslist@ARSLIST.ORG Subject: What determines where field menus display? ** I've got what I'm sure is a simply answered question but I'm coming up empty this morning. I've got a character field with a menu that displays differently for only 2 team members. The field menu display is set to Smart menus but instead of cascading up so that you can see the whole list it cascades down and off the page. For everyone else (me included) its cascades up so we can see all of the menu items. As a workaround I've got them using popup menus but they are not happy with that so I'd like to find a resolution. So the question is, what does Remedy look at to determine where to display the popup menu? (Note: I've tried playing with their screen resolution and it didn't matter if they were set to 800 x 600 or 1024 x 768). Thanks in advance for any help. AR Server: 6.3 Patch 24 on UNIX AIX 5.3 SQL - Oracle 9.2.5 ITSM v 5.6 MidTier 6.3 Patch 24 on a Windows 2003 NT server - IIS Terri This email (including any attachments) may contain information that is private or business confidential. If you received this email in error, please delete it from your system without copying it and notify sender by reply email so that our records can be corrected. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
