Re: Tomcat 5.5 and BMC Remedy Online Help Files

David, We created separate folders under the webapps directory for each application's help files. Our CMDB help files are under C:\Program Files\Apache Software Foundation\Tomcat 5.5\webapps\Remedy\Help\AtriumCMDB. This is what is identified on the installer for the destination folder. The URL is

Re: Email Engine Problem

Make sure the server address pointing to smtp.gmail.com. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Tuesday, September 25, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Email Engine Prob

Anyone integrating ClearCase with AR 7.0.1?

All, We are exploring the integration of 7.0.1 with ClearCase. Has anyone implemented this? How is performance during development with ClearCase SCC? Any gotchas to take into consideration? Any info would be greatly appreciated. Thanks, Brian ___

ITSM 7 Create Company Slowness

All, I am seeing a performance issue when creating Companies in ITSM 7.0.1. SQL/API/Filter logging is not indicating any specific issues. This seems to be happening more with users without Unrestricted Access, but some users with it are also having the issue. Has anyone noticed this on their syst

Re: CI Viewer - CMDB Libraries are not available?

The last step in the CI Viewer install is to copy the libraries from WEB-INF/lib directory in the installation folder to Tomcat's WEB-INF/lib directory. Was this done on your system? Regards, Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PRO

Re: ServiceDesk 7.0 test data

Howard, I think you are looking for the SYS:Notification Messages form to find and modify the text of the automated messages. HTH, Brian Baker Software Engineer Cisco Remote Operations Services From: Action Request System discussion list(ARSList) [mailto:[EM

Re: CMDB 2.0 - how to create AST: forms for new class?

The new utility is in the Application Administration Console. Under Custom Configuration, go to Asset Management > Advanced Options > Sync Asset UI with CMDB. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain

Re: ITSM 7.0 Overview Console - Plug-in Error

** We are experiencing the same error in the same location and in the Problem Management console (it uses the plugin server to gather Problem, Known Error, and Solutions into one console.) We currently do not have a resolution and are also working with BMC Tech Support. The latest I have hear

Re: ITSM 7 - Installation

Mike, What arserver os/db platform are installing on? I had a similar slowdown with Win2003 with a remote Oracle 10g db. The fnd portion did take forever to load. Brian Baker Software Engineer Cisco Remote Operations Services -Original Message- From: Action Request System discussion list